Swinbrook Hotels

"AIR Conditioning did not work properly."

"We had an overall pleasant stay, largely thanks to the staff, who were incredibly friendly and helpful throughout. When we first arrived, our room was unfortunately in need of maintenance and a refresh. The walls appeared quite dirty with visible handprints, the bath had signs of rust, and some of the wallpaper was peeling. However, when I raised this with reception, one member of staff in particular was exceptionally accommodating, she moved us to a cleaner room without hesitation and also kindly arranged a late checkout for us, which we really appreciated. The hotel itself is set in a beautiful building with lovely grounds. There is a bus stop right outside that takes you directly to Oxford, though it takes about 1hr. The pool and sauna area were lovely and quiet. Breakfast had good options available, and we were especially pleased that the kitchen provided vegan sausages to accompany the cooked buffet. Just a short walk away is a charming little farm where you can see Highland cows! Also just down the road, is a pub called The Pack Horse which was absolutely lovely, and offers a vegan menu. Housekeeping was generally good, although on a couple of days our dirty cups and mugs weren’t cleared, which was a bit frustrating. The main downside for us is the overall lack of maintenance in the rooms. While the service and setting are strong, the bedrooms are in clear need of repainting and general upkeep to bring them up to standard. Overall we enjoyed our stay, thank you!"

"Room was tired with peeling wall paint. But the staff were lovely, good breakfast and relaxed environment."

"We didn't have breakfast in the Hotel, but everything else was very good. "

"Easy parking , spacious location."

"parking was abit expensive, good location room was abit small"

"Friendly staff, good location. Very good"

"This is our 3rd stay at the Store in the past 7 months and won’t be our last. We love staying at this central, modern and well designed hotel. It has the right amount of luxury and the staff are wonderful, friendly and helpful. The rooms do vary but we have begun to become familiar with some of the rooms. They have a very good breakfast with some continental items but you may also order from the à la carte menu. We chose not to include breakfast this time only because we eat too much when we do! We also booked the complimentary 1 hour in the thermal suite which my husband throughly enjoys. They also have additional paid spa services you could book which I’m sure are lovely but we haven’t had an opportunity to do so yet. The hotel is centrally located right on Broad Street but the windows to the rooms are very well soundproofed so I was never bothered by any street noise but on occasion in the mid morning I would hear footsteps from the room above us (they sounded like heavy footed walkers!). Do note that you can’t drive up to the hotel doors but you can stop your car a 2 minute walk away and they will come help you with your luggage if you need it. Also note that they don’t have parking, but there is a car park a 5 minute walk away. It’s expensive (£35-40 per 24 hrs) so do factor that in when you travel to Oxford (as I believe most hotels don’t have parking). The hotel also has a lovely (small) rooftop Terrace bar which is great on nice days. You can sit outside or inside "

"We had a really lovely spacious room with a little patio and outdoor seating. The bed was very comfortable, lovely clean bedding, and the bathroom was spotless. Very nice toiletries. We decided to have dinner at the last minute which was really very nice. Nice river walk into the centre of Oxford rather than walking along the main road. The only negative was having to pay £25 for parking! "