Talley Hotels

"Great Hotel, Great Staff..."

"It is very rare that I leave reviews for hotels, but after my experience at the Black Lion Hotel in Lampeter I felt I had to. I stayed for four nights from 16th February and returned the following week for another four nights. During both visits, I had no issues at all. On one occasion I came down for breakfast at 7:30am instead of 8:00am. The manager/chef made it clear breakfast would not be served until 8:00am which I fully accepted and simply waited without complaint. I then returned again on 22nd April for one night on arrival I was confronted by the same individual who immediately spoke to me in an aggressive and confrontational manner bringing up the previous breakfast situation and accusing me of being rude which is completely untrue. When I calmly tried to explain he became more hostile, telling me “you’re not my mate” and threatening to report me to Hotels.com and have me blacklisted. This was said in an intimidating and completely unprofessional way. This happened in front of others, including my colleague, which made it even more embarrassing and uncomfortable. Being spoken to like that without justification was completely unacceptable. It left me feeling uneasy for the rest of my stay which is not something I have ever experienced in over 25 years of staying in hotels. The behaviour I encountered was far below any reasonable standard of customer service, and I would expect much better from any hotel."

"This is a true gem for the area. Friendly and attentive hosts who cook a wonderful breakfast fresh from the menu every day. Rooms are comfortable and beautifully furnished with one of the most comfortable shower rooms we’ve ever had! Don’t miss this place for a quiet retreat in a beautiful location. "

"Parking ok if but a little difficult to get to. The access is very narrow. The hotel was very clean and the staff very friendly and efficient. Shops are near by and a really good Indian restaurant is across the road."

"In high st location, easy town centre location if you want other dining options, I dine in good menu choice, was clean & tidy etc rooms are fresh, hotel is over 3 floors, so if your not particularly mobile you may struggle"

"Fantastic food and beautiful rooms. "

"Yes parking 50yards away "

"Breakfast was fine lodes of shops nearby ideal for nice short stay "

"Really nice place"