Motel One hotels in The City of London, London

"The air conditioner was not working and called reception but wasted 5 hours evening the issue still not fixed. Only provided a useless fan(they called heater). No immediate compensation but only while checking out, offer next stay compensation, still not specific and real thing."

"The hotel is modern, clean and in a great location. Some rooms have a lovely view of The Tower of London. I had booked 2 rooms but unfortunately we were not given rooms close to each other. Unfortunately the first room my granddaughter and her Mum were in had very noisy neighbours - the residents were out and in the room all through the night, slamming the door, noisy stiletto heels clipping on the wooden floor and very audible noises of the goings on in bed!! I spoke to reception the next morning and the receptionist did apologise and moved them to another room as the noisy guests were also staying another night. Thankfully the next two nights were peaceful but it wasn’t the best start for their first trip to London. I feel if our rooms had been closer it would have been less stressful for them. "

"Spotlessly clean staff without exception courteous friendly and helpful"

"We stayed at the Hotel Saint for the second time. It is a beautiful hotel ideally located next to Aldgate tube station. We were allowed an earlier check in at noon and offered an upgrade to a suite on the 13th floor. We had amazing views of the London skyline. We had cocktails at Jin Bo Law an independent bar on the 13th floor with photo worthy views. We didn’t eat in The Cardinal restaurant this time but have eaten in there twice and it is excellent food. I would recommend this hotel for a short stay in London for its high quality decor, excellent facilities and proximity to the river Thames. "

"I’ve stayed at this hotel before and had a great experience, which is why I returned. However, this stay was extremely disappointing and not reflective of a five-star standard. We booked a Montcalm King room, but the first room felt like a basic double, so we requested a change. The second room was slightly larger but very dated and worn, which was not what we paid for. Several advertised features didn’t work. The music/speaker system was non-functional, the TV wasn’t working properly, and I couldn’t connect my Fire TV. This left us with very limited entertainment, resulting in a disappointing and uneventful evening. Given the price point, this was unacceptable. It felt like we were placed in an older, unrefurbished part of the hotel that does not match the standard being advertised. While the staff were polite and professional, the overall experience fell far below expectations and unfortunately impacted what was meant to be a special occasion , my partner’s birthday. I was asked about my stay at checkout but was too disappointed to address it properly at the time. I would appreciate this being reviewed, as the experience did not reflect the price paid or the hotel’s usual standard."

"Lovely hotel hidden in a court yard. Lovely room, comfy and quiet location."

"It was a nice stay, the room with the kitchenette was spacious but the kitchenette was empty, no bowls, small plates, utensils. It wasn't a kitchenette, just a fridge."

"Excellent "

"What a place! "