Tilstock Hotels

"Amazing grounds and facilities, the spa is lovely, great thermal suite. Lovely room but small for a superior room, I feel a standard room would have been just the same or maybe bigger, not worth upgrading to a superior for complimentary water, which was a 330ml carton between 2. Some Maintainance issues need attention like broken tiles in the spa showers. The staff in the spa and reception were attentive, friendly and helpful. The breakfast and bar team lacked attention to detail and warmth, for example we entered the breakfast room and were just shown to a table, not asked if we had stayed before…we hadnt! We found our own way round, we weren’t asked if we would like any of the breakfast upgrade items that we read about on the table. The same team were on in the bar when we went for coffee not helpful when we asked about the rewards etc that we had. "

"A nice hotel with clean comfortable room. Breakfast offered a good variety of items and staff were friendly . The usp is definitely the view from the bedroom which was great ! Looking out over the golf course was lovely"

"On arrival I enquired about room service,the lady on reception informed me that it has been cancelled for tonight and the restaurant was fully booked and hopefully I could get a meal in the lounge bar if they could fit me in or alternatively order a kebab to be delivered to the hotel. I then asked the question about the above, which the receptionist replied we’re mainly a golf destination. There’s only three people staying outside the main Golf group and you’re one of them so our main business is golfers. My point to her was why couldn’t the hotel of let the people know especially with them just being three of them me one of them by email or phone call to say that the Restaurant was fully booked. The room services have been cancelled and you might be able to get a meal in the lounge as I would’ve eaten somewhere else before I arrived at the hotel if I knew how busy it was. I did manage to order in the lounge a couple of minutes before a member of staff came in and said no more orders to be taken the head chefs says,I’ve got in there by literally a couple of minutes the food took a while to arrive and half of it was cold on arrival, which I didn’t bring it up and eat it anyway because of the time it was and I was hungry by that time. "

"I turned up to be told they had overbooked and had no room for me. I asked why no one had told me but got told there was no contact details on the booking (a lie). The staff member at the front desk simply did not care. They then told me they had a room available only for an extra £200. I was shocked and appalled at the attitude. I had driven 3 hours and told them this and got no more than a shrug in return. Appalling and will never stay here in the future."

"We went for breakfast at 9 am, it closed at 10 and the hot food that was out needed replenishing. What was there had been sitting a while. Staff in reception, spa and restaurant were excellent and the best part of the stay. The hotel needs updating, rusty pipes in the pool area, padlocks given to lock lockers, dated decor in rooms etc. It isn’t a 4* property."

"Think Faulty Towers and you won’t be disappointed. The reception staff run the bar and everything- absolutely lovely. However, keys given to other guests ( walking in whilst a guest was in bed- totally unacceptable) No working radiators, yet showers scolding hot, freezing cold rooms - used towels for extra warmth, rooms offered to our elderly party down the metal fire escape stairwell - we refused, no working lift. For the price we paid - it’s reflected in facilities. Spotless rooms and lovely staff that tried hard. "

"Everything was fine. Good quality bacon for breakfast. Room spacious and clean. Only issue was that soap in shower had run low and did not flow into hand"

"The spa was amazing. Great hotel"

"Beautiful wee place above a pub. The food in the pub was amazing. Would go again just for the food. Staff very friendly. No parking at the hotel. Only a few minutes away by car but a steep hill back up to the hotel with bags. Overall loved it"