Tulum Hotel Guide - Hotels with WiFi in Tulum, Quintana Roo

"Edgar and Andrea all the staff are great Portofino had the best food seaside grill worst food. The cabana concierge was very good just wish the ocean had less Algea "

"I took a solo trip and had a great stay at Hotelito Azul. The property is beautiful and has a very natural, tranquil vibe that makes it easy to relax and unwind. The design blends really nicely with the surroundings, and everything feels calm and intentional. Loved that it didn’t feel commercialized, but instead felt personal and homie. The atmosphere was definitely a highlight—peaceful, surrounded by greenery, and access to the ocean. It’s a great spot if you’re looking to disconnect and enjoy a slower pace. I didn’t even need to leave the hotel, as outside companies were welcomed to come and provide services to me, like a massage, right in the privacy of my room. Staff were extremely friendly, kind, and helpful when needed. Especially a young man named Jonathan that works at the lunch/dinner restaurant on site. I even met friendly stray fur babies that like to stay at the hotel. As far as amenities, I did use the gym, which was very nice and good machines/accessories to use. The only small downside for me was the jacuzzi—it looks great, but it’s not heated, so I didn’t end up using it. Overall, a really lovely stay and I would recommend it to anyone looking for a quiet, nature-inspired getaway. It’s even walking distance to the hotel zone, with restaurants, stores, etc, if you are someone looking to also experience Tulum outside of this wonderful hotel. I know I’ll be staying there again."

"If you're looking for a five-star resort with a very natural feel, this is for you. The amenities, restaurants and staff are top notch. Still very equal friendly. It's an adventure, just walking around the property. Unfortunately, the ocean was full seaweed. The resort did have workers there every morning keeping the sand looking pristine."

"Staff are terrible they don’t apologise or try to fix things when they go wrong. I had no water for the last night or my stay and no compensation was given or even offered. An animal broke into my room at night and stole my food no sanitisation was offered. Staff are rude and not very welcoming aside from these very few who we were- they were the outliers and not the standard. Horrible experience but beautiful place. Save your money and book a reputable hotel. "

"It’s definitely a property that looks better in pictures than in person. We only stayed one night and proceeded to check out. The beaches were just a tad bit too dirty for our liking and the rooms were definitely not what I expected. Overall hospitality was amazing."