Phoenix Hotel Guide. Hotels in University Park, Phoenix, United States of America

"Don't use this hotel. Stay at another hotel"

"This is a cheap stay so if you aren't looking to shower and just need a bed for the night for a low price this allows for that. There was a dead cockroach in the rooms shower and the main desk people were really confusing to deal with when I was trying to figure out the shuttle. Overall a not great hotel. Amenities were mediocre particularly the complimentary breakfast."

"Beautiful place very welcoming, staff were very helpful with check in and suggestions for area spots. We also got a surprise upgraded room which was gorgeous. Spent a day by the pool relaxing, very good service there also. Would definitely recommend and consider staying here again. Only issue was we can’t find a hiking knife we left in the jeep when we valeted car. We knew exactly where we put it. And the next day it was gone from the console. Disappointing end to the trip, it was a gift."

"The property is not kept clean the room was smelling among other things"

"Great stay, great food for room service very comfortable and enjoyed the tables"

"Great stay, staff very welcoming and friendly."

"Ants in my room and hotel needs a makeover"

"Everything was great but our flight was canceled and rescheduled for the next day. I am disappointed that we had to pay for a night that we didnt get to stay due to something out of our control. We were flying from WI to AZ so it wasnt like we could by pass the flight and just drive to the hotel."

"The hotel itself was clean, comfortable, and overall very nice. I would have rated it much higher if not for the parking situation, which completely ruined my stay. The hotel directed me to use a paid on-site parking system. I paid $33 for what was labeled as “24-hour parking” around 4 PM (assuming that meant a full 24 hours). The next morning around 11 AM, I came out to find my rental car booted with a $120 removal fee!! I later discovered that the “24-hour parking” that I paid for actually expired at 11:59 PM the same night, which was NOT at all communicated when purchasing the parking. This meant I paid $33 for only a few hours of parking. On top of that, when I paid for 24 hour parking again for the next night, it booked me for a parking reservation for the night BEFORE. Clearly there was an error in the system since it processed a payment for the wrong date. Completely ridiculous and frustrating. While the front desk staff was polite, I was ultimately directed back to the parking company and left to deal with the situation myself. The boot fee was refunded as a “one-time courtesy,” but the parking charges were not, despite the misleading setup. I've looked at other reviews and I've come to find out that this isn't just a one time thing. A lot of other visitors have had very similar story. This scammy booting company ordeal needs to be looked into at the very least. I recommend being extremely cautious with the parking here."