Winterbourne Hotels

"While the room itself provided a comfortable bed, the rest of my stay was marred by poor service and hygiene concerns. Most notably, the bathroom had a persistent smell of sewage which made the environment very unpleasant. The bar area appears to be significantly understaffed and poorly managed. On one evening, I waited 20 minutes for a drink while the lone barmaid was clearly distressed by the volume of orders; despite her requesting help, none was provided. On a separate occasion, the staff behind the bar appeared completely untrained and lacked basic knowledge of service. It was disappointing to see hardworking staff left unsupported and guests left waiting."

"Great location for what we needed. Clean, comfortable and spacious room. On site parking a huge help although parking spots very tight."

"Staff was a bit disorganized."

"Good price for a bed near the airport"

"The central location, friendly and efficient staff, and clean and comfortable room made for an enjoyable stay and I will definitely book again."

"Lovely welcome and nice space in reception with free Tea / Coffee. Parking is free and plenty of space. The bed is massive!!! Really good location for the M5 and about 25 min drive into the city centre. The restaurant was great too. food lovely and staff nice. Only 10 mins drive away from Blaise Castle park run too - what a bonus!"

"Lovely clean hotel in the centre of the city. Perfect for a short weekend away and the staff were friendly and helpful."

"We stayed in the main house as I had read poor reviews for the lodges. Our room overlooked the river and mill wheel which was lovely. The room was clean and tidy but the bathroom was a little dated."

"Helpful staff. Very early check in facilitated. Nice clean rooms"