Orlando Hotel Guide - Wizardz Magic Theater hotels in Orlando, United States of America.

"Room was clean, however nothing barely worked. Hottub in our room the stopper "

"Great "

"The rooms were clean, just a little bit smaller than expected. Breakfast was very good. The staff were friendly and willing to help at any time. We wished we had stayed longer."

"Room had a very funny smell and I let the front hose snow that the smell was bad and that it was coming from the stove. The stove light would not go off showing a hot surface so I was worried that something was going on with the stove, so we never used it. The door to my room had a crack in it so you could see outside of it in the mornings with the early light and bugs and critters could get in easily. Hot tub randomly turns on in the middle of the night for self cleaning around 12 to 1 o’clock in the morning. The space was amazing and I had a family of five but the customer service and taking care of the issues were ignored until I checked out."

"Check-in process was a breeze. The room was huge and beautiful! The pool was amazing as well. There were plenty of daily activities as well for the kids. We definitely enjoyed our stay and would stay again!"

"It’s our second time staying and everything is as nice as it was a few years ago. Beautiful facilities, convenient location, friendly staff and event more events planned. We had a great time staying."

"Definitely not worth it. Do not waste your money here. $10 parking fee + $25 resort fee to be aware of. Rude and unhelpful staff (apart from housekeepers, they were great!). Only one working elevator, so expect long waits. Breakfast was not very good for the wait. I would not stay here again. "

"I have stayed at this hotel twice, and unfortunately, both experiences were poor. The value does not match the price, and I will not be returning. Room Quality & Cleanliness: • Hygiene: On both stays, I found stains on the bed sheets. The hallways are poorly maintained, with cobwebs on the ceilings and visible bugs. • Plumbing: During my second stay, the bathtub flooded and the toilet struggled to flush. • Amenities: We had constant issues with our room keys. The TV was unusable for our entire stay; the remote was missing initially, and the replacement provided did not work. When we finally received a working remote, the interface was locked in a language we couldn't navigate, and none of the apps functioned. Service & Management: • Staffing: Communication was difficult as the staff member sent to assist with the TV did not speak English and could not help us resolve the technical issues. • Management: The manager is unprofessional. He maintains a "fake nice" demeanor but becomes dismissive and snippy when issues are raised. Despite the numerous problems, he only offered a meager $30 refund on both occasions. When I shared my feedback upon checkout, he sarcastically told me I should have "said something," ignoring the fact that I had been reporting issues throughout my stay. Summary: This hotel is overpriced and poorly managed. Save your money and stay elsewhere to avoid the frustration."

"The water of the pool was freezing, to many people no chairs available."