Xcaret Hotel Guide - Family Friendly Hotels in Xcaret, Playa del Carmen

" Hotel was old bathroom had mold "

"This hotel was spectacular! Centrally located, 1-2 blocks from 5th Ave & 10th Ave, the hospitality was top tier, all inclusive, room service at 1am, upgraded to a king suite with a balcony overlooking the ocean! Request corner rooms 2234 or 2334 u will not be disappointed!! the restaurants were good, I was pleasantly suprised bu the buffet! Breakfast lunch & Dinner was all fresh fruit seafood, veggies, anything you want. Restaurant hostess Miriam remember our rooms ans the restaurant wait staff Sergio remembered our food allergies! As soon as I sat down an empty glass, Lucas or Demetrio were right there waiting to refill it. We didnt have to ask for ANYTHING while here. Even saw a few staff in the city after their shift & they were just as polite in public as they were at the Resort. I had such a good time that I dont even want to try another hotel! The beds and pillows were the most comfortable that Ive ever slept on! "

"Hi, I enjoyed my stay. The resort and grounds are nice. The buffet food is meh but was able to find enough. The al a carte restaurants were better but tough to get reservations. They were all full even though they are only actually ~30% full when we got there. The beach is rocky unless you go down to Tulum resort. I am suffering from a lot of bites on my legs I assume were sand fleas from the beach. The entertainment was good on a couple nights, not so much on others. Nightlife is done a 11:30. No place to congregate or get drinks after that. Pay for the upgrade to use the other resorts as well or may get bored. Couple better restaurants at the other resorts. It was generally a good vacation but could use some improvements."

"It’s getting older. Can see wear And tear. Did seem like the coati’s were better than previous visits. Didn’t seem to have many pool waitresses this visit. "

"Our stay at the Ocean Riviera Paradise was great! The resort itself was well maintained, and I liked the feel and set up of the place. The staff was great, and the dining experiences were good. I would say what made our trip exceptional was our butler Alan! He definitely went above and beyond! Any requests that we had he took care of, and always just checking in to make sure we were always ok. That was greatly appreciated so definitely special shout out to Alan!"

"Gorgeous resort. Lots of walking. The shuttle was amazing! Beautiful pools. Wonderful swim up room! Plentiful buffet but specialty restaurants were ok. Lobby Bar was the best!!"

"Great experience, fun events, fresh food "

"The staff were pretty consistently rude for most of the week we were there. When we would ask for food at restaurants where they were serving at buffets they were consistently rude or acted like we were annoying them or like they didn’t want to be there. It was pretty shocking considering what we paid to be there. We wondered if they were treating us that way because we were Mexican-American and not White. No matter the reason, it was not OK. If you’re looking for a beach, this is not the place for you. The beach is very small, most of it is Rocky, and there was lots of sarga while we were there. We most definitely will never return here."

"Resort is very nice but not luxurious. Excellent location that makes exploring the area easy. Excellent value for the price."