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Aparthotel

Mountain Exposure Luxury Chalets & Penthouses & Apartments

4.0 star property
Family-friendly aparthotel in Zermatt with spa services

Choose dates to view prices

Photo gallery for Mountain Exposure Luxury Chalets & Penthouses & Apartments

Luxury Loft, 3 Bedrooms, Ensuite, Mountain View (Heinz Julen Loft) | In-room dining
Luxury Penthouse, 4 Bedrooms, Ensuite, Mountain View (Heinz Julen Penthouse) | Living area
Luxury Chalet, 5 Bedrooms, Sauna, Mountain View (Gemini)
4 bedrooms, Egyptian cotton sheets, hypo-allergenic bedding
Luxury Loft, 3 Bedrooms, Ensuite, Mountain View (Heinz Julen Loft)
Travelers find respite in this picturesque mountain village at Mountain Exposure Luxury Chalets & Penthouses & Apartments. Enjoy rejuvenating massages, rock climbing, free WiFi, babysitting services, multilingual staff for trip planning, and barbecue grills.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Housekeeping
  • Laundry
  • Kitchen
  • Barbecue grill
  • Outdoor space

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Luxury Penthouse, 3 Bedrooms, Mountain View (Zeus)

Luxury Penthouse, 3 Bedrooms, Mountain View (Zeus) | Living area

Luxury Penthouse, 3 Bedrooms, Mountain View (Zeus)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Free cots/infant beds
  • 180 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 6
  • 6 Twin Beds

View all photos for Exclusive Apartment, 3 Bedrooms, Mountain View (Heidi)

Exclusive Apartment, 3 Bedrooms, Mountain View (Heidi) | Living room

Exclusive Apartment, 3 Bedrooms, Mountain View (Heidi)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Free cots/infant beds
  • 120 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Superior Duplex, 4 Bedrooms, Mountain View (Carmen)

Superior Duplex, 4 Bedrooms, Mountain View (Carmen) | Terrace/patio

Superior Duplex, 4 Bedrooms, Mountain View (Carmen)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Free cots/infant beds
  • 150 sq m
  • 4 bedrooms
  • Mountain view
  • Sleeps 8
  • 1 King Bed and 6 Twin Beds

View all photos for Luxury Penthouse, 3 Bedrooms, Mountain View (Zora)

Luxury Penthouse, 3 Bedrooms, Mountain View (Zora) | Living room

Luxury Penthouse, 3 Bedrooms, Mountain View (Zora)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Free cots/infant beds
  • 165 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 4 Twin Beds

View all photos for Deluxe Apartment, 4 Bedrooms, Mountain View (Whymper)

Deluxe Apartment, 4 Bedrooms, Mountain View (Whymper)

Deluxe Apartment, 4 Bedrooms, Mountain View (Whymper)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Free cots/infant beds
  • 315 sq m
  • 4 bedrooms
  • Mountain view
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 4 Twin Beds

View all photos for Luxury Loft, 3 Bedrooms, Ensuite, Mountain View (Heinz Julen Loft)

Luxury Loft, 3 Bedrooms, Ensuite, Mountain View (Heinz Julen Loft)

Luxury Loft, 3 Bedrooms, Ensuite, Mountain View (Heinz Julen Loft)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
Heating
  • 300 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 6
  • 3 King Beds

View all photos for Luxury Penthouse, 4 Bedrooms, Ensuite, Mountain View (Heinz Julen Penthouse)

Luxury Penthouse, 4 Bedrooms, Ensuite, Mountain View (Heinz Julen Penthouse)

Luxury Penthouse, 4 Bedrooms, Ensuite, Mountain View (Heinz Julen Penthouse)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Free cots/infant beds
  • 260 sq m
  • 4 bedrooms
  • Mountain view
  • Sleeps 8
  • 4 Double Beds

View all photos for Luxury Chalet, 5 Bedrooms, Sauna, Mountain View (Gemini)

Luxury Chalet, 5 Bedrooms, Sauna, Mountain View (Gemini)

Luxury Chalet, 5 Bedrooms, Sauna, Mountain View (Gemini)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private outdoor hot tub
Sauna
  • 185 sq m
  • 5 bedrooms
  • Mountain view
  • Sleeps 10
  • 8 Twin Beds and 1 Double Bed

View all photos for Luxury Chalet, 4 Bedrooms, Hot Tub, Mountain View (Pollux)

4 bedrooms, Egyptian cotton sheets, hypo-allergenic bedding

Luxury Chalet, 4 Bedrooms, Hot Tub, Mountain View (Pollux)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private outdoor hot tub
Heating
  • 155 sq m
  • 4 bedrooms
  • Mountain view
  • Sleeps 8
  • 4 Queen Beds

View all photos for Luxury Penthouse, 5 Bedrooms, Hot Tub, Mountain View (The Zermatt Lodge)

Luxury Penthouse, 5 Bedrooms, Hot Tub, Mountain View (The Zermatt Lodge) | Jetted bathtub

Luxury Penthouse, 5 Bedrooms, Hot Tub, Mountain View (The Zermatt Lodge)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private outdoor hot tub
Heating
  • 320 sq m
  • 5 bedrooms
  • Mountain view
  • Sleeps 10
  • 6 Twin Beds and 2 King Beds

View all photos for Luxury Chalet, 4 Bedrooms, Hot Tub, Mountain View (Castor)

Flat-screen TV, DVD player

Luxury Chalet, 4 Bedrooms, Hot Tub, Mountain View (Castor)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private outdoor hot tub
Heating
  • 155 sq m
  • 4 bedrooms
  • Mountain view
  • Sleeps 8
  • 8 Twin Beds

View all photos for Luxury Chalet, 4 Bedrooms, Sauna, Mountain View (Ibron)

Luxury Chalet, 4 Bedrooms, Sauna, Mountain View (Ibron) | Terrace/patio

Luxury Chalet, 4 Bedrooms, Sauna, Mountain View (Ibron)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private outdoor hot tub
Sauna
  • 220 sq m
  • 4 bedrooms
  • Mountain view
  • Sleeps 8
  • 8 Twin Beds

View all photos for Superior Apartment, 3 Bedrooms, Terrace, Mountain View (Vieux Moulin Garden)

Superior Apartment, 3 Bedrooms, Terrace, Mountain View (Vieux Moulin Garden)

Superior Apartment, 3 Bedrooms, Terrace, Mountain View (Vieux Moulin Garden)

Highlights

Furnished patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 95 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Luxury Studio Suite, 1 King Bed, Kitchen, Mountain View (Studio Venus)

Luxury Studio Suite, 1 King Bed, Kitchen, Mountain View (Studio Venus)

Luxury Studio Suite, 1 King Bed, Kitchen, Mountain View (Studio Venus)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment, 3 Bedrooms, Mountain View (Nevis)

Superior Apartment, 3 Bedrooms, Mountain View (Nevis) | Living area

Superior Apartment, 3 Bedrooms, Mountain View (Nevis)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 118 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 4 Twin Beds

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 58 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Penthouse

Deluxe Penthouse | Terrace/patio

Deluxe Penthouse

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Free cots/infant beds
  • 230 sq m
  • 4 bedrooms
  • Mountain view
  • Sleeps 8
  • 4 King Beds

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Penthouse

Panoramic Penthouse | Terrace/patio

Panoramic Penthouse

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Free cots/infant beds
  • 100 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Penthouse

Deluxe Penthouse

Deluxe Penthouse

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Free cots/infant beds
  • 135 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 1 Twin Bunk Bed

View all photos for Premium Apartment

Premium Apartment | Living area

Premium Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Kitchen
Full-sized fridge/freezer
Dining table
  • 80 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 4
  • 2 King Beds

View all photos for Exclusive Penthouse

Exclusive Penthouse

Exclusive Penthouse

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 118 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Premium Cabin

Premium Cabin

Premium Cabin

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Kitchen
Full-sized fridge/freezer
Dining table
  • 100 sq m
  • City view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Schälpmattgasse 14, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 1 min walk - 0.0 km
  • Matterhorn Museum - 2 min walk - 0.2 km
  • Zermatt-Furi Gondola - 8 min walk - 0.7 km
  • Zermatt–Sunnegga Funicular - 8 min walk - 0.7 km

Getting around

  • Zermatt Gornergratbahn Station - 8 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬4 min walk
  • ‪Brown Cow Pub - ‬4 min walk
  • ‪Restaurant du Pont - ‬1 min walk
  • ‪Old Zermatt - ‬4 min walk
  • ‪Elsie Bar - ‬1 min walk

About this property

Mountain Exposure Luxury Chalets & Penthouses & Apartments

Family-friendly aparthotel in Zermatt with spa services
Along with spa services, this smoke-free aparthotel has concierge services and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, express check-out and tour/ticket assistance. Each apartment has 4 bedrooms and offers free WiFi and a DVD player. Guests will find a kitchen with a fridge, an oven, a stovetop and a microwave. Housekeeping is available on request.
Mountain Exposure Luxury Chalets & Penthouses & Apartments offers 5 accommodations with DVD players and espresso makers. This individually decorated and furnished accommodation has separate sitting areas and includes desks and dining tables. Beds feature Egyptian cotton sheets. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

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Property amenities

Ski

  • Downhill skiing nearby
  • Ski area nearby
  • Ski equipment rentals nearby
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski shuttle nearby
  • Ski storage
  • Snowboarding nearby

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 24 per day); reservations required
  • Train station pick-up shuttle (surcharge) from 7:00 AM to 8:00 PM
  • Ski shuttle nearby
  • Train station drop-off (surcharge)
  • Car not required

Family friendly

  • Childcare (surcharge)
  • Children's books
  • Children's toys
  • Highchair

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Mixer
  • Oven
  • Paper towels
  • Spices
  • Toaster

Dining

  • Dining table

Bedrooms

  • 4 bedrooms
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed: CHF 50 per day

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Outdoor areas

  • Barbecue grill
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Hardwood flooring in room
  • Lift
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Electrical adapters
  • Guidebooks
  • Housekeeping (daily)
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • Luggage storage
  • Meal delivery service
  • Multilingual staff
  • Restaurant dining guides
  • Tour and ticket assistance

Location highlights

  • In the mountains
  • Near a train station

Things to do

  • Bicycle rentals
  • Helicopter/aeroplane tours
  • Rock climbing
  • Ski passes
  • Ski storage
  • Bicycle rentals nearby
  • Fishing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sledding nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 14 buildings
  • 5 units
  • Bicycle rentals
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:30 AM - 5:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 50.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 24 per day (22966 ft away)
  • Housekeeping is available for an additional fee and varies based on unit size
  • Rollaway bed fee: CHF 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transport to and from this property

Property is also known as

Mountain Exposure Self Catered
Mountain Exposure Luxury Chalets Penthouses Apartments
Mountain Exposure Self Catered Apartments Zermatt
Mountain Exposure Self Catered Zermatt
Mountain Exposure Self Catered Apartments Apartment Zermatt
Mountain Exposure Self Catered Apartments Apartment

Frequently asked questions

Is Mountain Exposure Luxury Chalets & Penthouses & Apartments pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Mountain Exposure Luxury Chalets & Penthouses & Apartments?

Check-in start time: 4:00 PM; check-in end time: 7:00 PM.

What time is check-out at Mountain Exposure Luxury Chalets & Penthouses & Apartments?

Checkout is at 10:00 AM.

Where is Mountain Exposure Luxury Chalets & Penthouses & Apartments located?

This family-friendly Zermatt aparthotel is located in the mountains, within a 10-minute walk of Zermatt-Matterhorn Ski Paradise and Zermatt-Furi Gondola. Sunnegga Ski Resort is 1.5 mi (2.5 km) away. Zermatt Gornergratbahn Station is 8 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 8 minutes.

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Reviews

Mountain Exposure Luxury Chalets & Penthouses & Apartments Reviews

9.4

Exceptional

9.8

Cleanliness

8.6

Location

8.8

Staff & service

9.6

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 29 out of 40 reviews
Rating 8 - Good. 8 out of 40 reviews
Rating 6 - Okay. 3 out of 40 reviews
Rating 4 - Poor. 0 out of 40 reviews
Rating 2 - Terrible. 0 out of 40 reviews

Reviews

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Mountain Exposure Luxury Chalets for 3 nights. It was a beautiful chalet, very spacious, clean & tidy. The views of Zermatt and the Matterhorn from our balcony were breathtaking. Meeting the concierge to pick up the keys was very easy, he coordinated the evening before so everything was organized. Great location for Zermatt train station, Gornergrat train and the Matterhorn Gondola ride. Highly recommend.
Stayed 3 nights in Jul 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had an amazing stay at this property. The apartment is beautiful, very well equipped, very clean, but our favorite part was the balcony. The view from the balcony is breathtaking! The staff is very friendly. Gaston met us almost at the train station, walked us to the apartment, and gave us a few tips of the town, including restaurants, supermarkets, ski trails,etc
Stayed 3 nights in Apr 2025

10/10 Excellent

Bina

Liked: Cleanliness, property conditions & facilities, communication
Enjoyed the beautiful apartment and the surrounding areas. It’s in the heart of the town, just steps away from the city center.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent for a family or small group of friends

Excellent accommodations for a family or small group of friends. I loved the apartment. Very comfortable

10/10 Excellent

Shuchen

Liked: Cleanliness, room comfort, communication
perfect
Stayed 3 nights in Jun 2023

8/10 Good

Li Jun

Liked: Cleanliness, amenities, communication
The property was a 10 mins walk from the main train station. A friendly staff Stefan met us halfway to bring us to the property. The entrance was underwhelming with a really small lift. It has an unpleasant smell. Hence, we bought an air freshener to remove the odour. The chalet is well equipped with kitchen, three rooms and two bathrooms. It has a washing machine and a dryer which was really a bonus for us. However, one of the room’s window cannot be opened although the technician came to repair. The technician had to contact a professional who can only come on the day we checked out. My parents have to stay in a stuffy room throughout the entire stay. In addition, one of the toilet’s door is spoilt. You need to use a lot of strength just to lock it. Overall, I would recommend this property as it is a short walk to groceries shops and the shopping street and the staff is friendly. You can also see the Matterhorn from the balcony. Maybe you can book the adjacent property, Châlet Zeus, to avoid spoilt door and window. Great for family with lots of people.
Stayed 4 nights in May 2025

10/10 Excellent

YOOKOO

Liked: Cleanliness, amenities, property conditions & facilities, communication
今回こちらの宿に滞在できて、本当に素晴らしい体験となりました。 まず到着時から印象的だったのは、ホストの対応の丁寧さです。事前のやり取りから当日のチェックインまで、とてもスムーズで安心感がありました。質問へのレスポンスも早く、初めての土地での滞在でしたが不安なく過ごせました。 お部屋は写真で見る以上に清潔感があり、細やかな配慮が感じられます。ベッドリネンやタオルはもちろん、キッチン用品や生活必需品がしっかり揃っており、長期滞在でも困ることはありませんでした。窓からの景色もよく、朝は自然光が心地よく差し込み、とてもリラックスできました。 立地も申し分なく、周辺にはスーパーやレストランが多くあり、交通アクセスも便利でした。観光地や市街地へも行きやすく、滞在中の移動がとてもスムーズだったのも大きなポイントです。夜も静かで、ぐっすりと眠れる環境が整っていました。 全体を通して、ホテル以上に快適で「自分の家のようにくつろげる空間」でした。ホストの温かさと、細部まで行き届いた心配りのおかげで、滞在中ずっと気持ちよく過ごせました。次にこのエリアを訪れる際も、ぜひ再び宿泊させていただきたいと思いますし、友人や家族にも安心しておすすめできるお部屋です。 素敵な滞在を本当にありがとうございました！
Stayed 7 nights in Jul 2025

10/10 Excellent

Kwan Lam

Liked: Cleanliness, property conditions & facilities, communication
See Matthorn in few steps
Stayed 3 nights in Jun 2025

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was perfect with our stay. We are a traveling family of 5 with 3 teenage boys. Skiing was excellent and the food was awesome! The chalet had plenty of space. It was definitely worth the trip from Nebraska USA.
Stayed 5 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location. clean, relaxing. The staff was super attentive and always answered the phone. Every need was met and would highly recommend. Close to train station and main street of town. Directions were spot on and everything worked great. Will definitely stay again.
Stayed 8 nights in Nov 2024

10/10 Excellent

Haitham

Liked: Cleanliness, amenities, property conditions & facilities, communication
Superb apartment and amazing staff.
Stayed 3 nights in Aug 2024

10/10 Excellent

Holly

Liked: Cleanliness, amenities, property conditions & facilities, communication
Incredible view of the Matterhorn and Zermatt Village. Good amenities, lots of room, open and bright, good beds and bedding. Great balcony! There is some loud construction going on but it didn’t start too early. Plus they didn’t work on the weekend and no noise in the evenings. Absolutely no complaints! Loved the stay.
Stayed 3 nights in Jul 2024

6/10 Okay

Linda

Liked: Cleanliness, room comfort, communication

Beautiful chalet, but disappointing stay.

Disappointed that the advertised amenities were not available. Catered breakfast, daily housekeeping, evening “wine and canapés” were not provided as advertised. I would not have booked this stay had I known.
Stayed 3 nights in Oct 2023

8/10 Good

Sean

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a good time at this property. I think it was a little confusing that we were actually located in a condo separate from any main hotel building (studio Venus) and there wasn’t too much around us. But it was very walkable and there was enough support from the hotel staff to get what we needed if the room didn’t have it. We had a very nice and comfortable stay.
Stayed 4 nights in Jul 2023

10/10 Excellent

Janine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice views, easy access, great location.
Stayed 3 nights in Jul 2023

8/10 Good

Daniel

Liked: Cleanliness, room comfort, communication

Schönes Appartement mit Blick auf das Matterhorn

Das Appartement war sehr schön und sauber. Blick auf das Matterhorn. Im Prinzip alles einwandfrei, aber im Vergleich mit vergleichbaren Unterkünften in Zermatt eher im oberen Preisbereich.
Stayed 6 nights in Jan 2023

10/10 Excellent

chi wai

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay. Excellent concierge service. Highly recommended
Stayed 3 nights in May 2022

10/10 Excellent

Norma J

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was an amazing place to stay! Very clean and within walking distance of everything we wanted to do! Great communication from hosts! Amazing views of the Matterhorn! Highly recommend staying here!
Stayed 3 nights in May 2022

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities, communication
We absolutely loved our stay here. The view is beautiful and the room was comfortable and very clean. The location was excellent. We will definitely stay here again and recommend it to all of our friends and family.
Stayed 3 nights in Sep 2021

10/10 Excellent

Hajer

Liked: Cleanliness, room comfort, communication
Amazing stay. Hugh was very helpful. Coming back again
Stayed 3 nights in Aug 2021

10/10 Excellent

Michaela

Liked: Cleanliness, room comfort
Great stay at Studio Venus. Excellent location. Facilities very handy for weekend hiking or skiing.
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for two people visiting Zermatt. Wonderful views and the concierge service is second to none.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We stayed in another CHALET ZORA in 2017 so we decided to stay in a bigger CHALET ZERMATT LODGE this time. The chalet looks better in person than in photos. We arrived in two groups. They helpful us to arrange the transfer in two separate groups. We enjoyed the place. It has elevator so no problem with big suitcases. The WIFI is a little slow but it didn't bother us. The only problem is that check out is at 10 am which is very very early. Our host was kind enough to let us check out at 10:30. Last time we could check out around 11:30 am. It would be nice to check out at noon.
Stayed 3 nights in May 2019

8/10 Good

Sprague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family of 5 stayed here, and it was the perfect option for us. We were looking for something spacious and modern/clean with views, and I feel like for the price we got a great price compared to the other properties in the area. Very well-cared for property and service was prompt. The only negative was the walk to get to the property was a bit off the beaten path and you had to cross through construction site, but this was not a super negative thing at all. Everything is very close and accessible. I'd definitely stay here again.
Stayed 3 nights in Oct 2018

6/10 Okay

Fabienne

Déçu et beaucoup trips chère pour les prestations

Annonce trompeuse lave vaisselle mais pour deux assiettes fournis inutiles lave linge payant aussi sèche linge payant pas de fer à repasser rien pour n minimum ménage et services proposés limite correct ascenseur en panne avec mes problèmes de santé beaucoup de difficultés. La location ne justifie pas la prix trop élevé les prestations ne sont pas à la hauteur.
Stayed 14 nights in Jul 2018