Playa de las Americas Golf Holidays

We love this hotel. It’s clean, friendly staff, amazing entertainment staff and kids club staff, great location. Hotel is a bit dated now and could do with a revamp but another great stay!

Lovely hotel very nice staff

Check in/out easy. The hotel is very nice, great pool area. Enjoyed the spa. Half board was a bonus…I didn’t know I booked that option…saved a lot of money on food! Beds are harder, room cleaned everyday, coffeemaker in room.

Lovely Hotel, except my partner did get food poisoning which did slight dampen the holiday! Pool was lovely, lots of Sunbeds.

This hotel was excellent. The room and facilities were excellent and we would definitely stay again. However, we had terrible difficulty getting on the wi-fi. We asked on numerous occasions how to access the wi-fi at reception and eventually on the third occasion we were given the password and got on easily and really not sure why we were not given this when we first asked. This was a big problem for us as we had our 14 year old grandaughter with us and she was really unhappy with no wi-fi. We struggled for over 2 hrs. Other guests checking in were offered a welcome drink and we were not offered one. My husband eventually asked for one and we were given it, but we wouldn't have got one if we didn't ask. We also found one of the staff at reception quite rude. My husband has difficulty hearing and when he didn't hear what she said to him and he said pardon to her, she shouted back to him quite rudely. Also, we had booked a double room with a sofa bed for three people. We thought the sofa bed would have been made up but it wasn't. We waited for someone to make it up and no-one did. There were no sheets for us to do it. We tried to ring reception on the phone and kept getting an automated message that the number wasn't available. My grandaughter fell asleep on the sofa bed with no sheet and just a blanket. When we complained about this the receptionist said we should have rang. We told her we did ring and the phone number wasn't working. She didn't seem to care.

They put me in a room that already had someone in, then the second one stinks and I had to ask to be changed finally for a room without an apology. And I just had a toddler and lots of luggage so was annoyed. Not exactly a 5 star experience ahahah the bathrobes were horrible don’t even try them on. Great location and great children amenities. Very small rooms. Very busy there. My toddler loved it, me not really. You get a real 5 star experience at the ritz. This is not a true 5 star.

Great hotel, for me who can’t walk far,

My husband and I stayed here for 5 nights. When we arrived, the lady on the front desk was welcoming and friendly. We checked in but we were too early for our room. We were able to change our clothes in the hotel toilets and leave the car in the carpark. We went for a few drinks and came back when the apartment was ready. We were on the 6th floor and the view from the balcony was lovely. The apartment was very clean although needed some attention in places with regards to décor and previous repairs. The downside for us was no aircon or fan in the bedroom. The blind at the window didn't open and we had to sleep with the patio doors open at night, to get air flow, to try and cool the room down. That meant some noise from outside could be heard. It would probably have been worse on lower floors so we were glad to have been up higher. The WIFI was ok but not very strong in our apartment. There was a cleaner that came every day, emptied bins, swept round, tidied beds, changed towels etc. The pool area looked clean and well maintained. Every day someone was cleaning down sunbeds, sweeping up, and cleaning the pool. The hotel itself, is in a great location close to supermarkets, shops and entertainment. We strolled down to the front most days, only taking around 5 minutes or so, to find bars and restaurants. We booked this last minute for a short getaway and we had a lovely stay other than it being warm at night for sleeping. We would stay here again in the future.

Was disappointed. Rooms could do with updating, had cockroaches in our bathroom, room wasn’t cleaned.

They put me in a room that already had someone in, then the second one stinks and I had to ask to be changed finally for a room without an apology. And I just had a toddler and lots of luggage so was annoyed. Not exactly a 5 star experience ahahah the bathrobes were horrible don’t even try them on. Great location and great children amenities. Very small rooms. Very busy there. My toddler loved it, me not really. You get a real 5 star experience at the ritz. This is not a true 5 star.