Madeira Island Kid friendly Holidays

Great location. , a little shabby in places rooms spacious . Breakfast offerings pretty extensive. Lunch ok had a few problems with wrong order being brought then the item I had ordered arrived raw . Pool staff super organised and very helpful. Restaurant staff pleasant. Reception mainly good , although on last morning we had ordered a breakfast and it wasn’t delivered the reception said there was nothing he could do about that in a very brusque manner rude ! No customer care there . Needs addressing 20/7

Absolutely Gem of a place with great staff and high standards throughout. By far the best all inclusive hotel I have stayed at

Wow! Property is beautiful, but the service was incredible! The team there DEFINITELY deserves the previous awards they’ve won! I’ve only stayed at one other property in my entire 57 years that I would say might be comparable to the service we received at the Vine! It made our trip! THANK YOU!

Everyone on the hotel staff was so nice and made us feel at home. The hotel was beautiful with wonderful views of the city. The pool deck was really nice and relaxing. Our spa services were outstanding!

We checked in after a cancelled flight, the staff at the reception said i had to leave my passport with them as they werent allowed to take photocopies so they should manually enter my details. Said to call back 1hr later, phoned reception & they said to wait til morning. I felt very uneasy being abroad without my passport near me. The following morning i went to collect it from reception & it was just behing the desk in a pigeon hole shelf. Not even locked away in an office. The interior decor is also quite old fashioned, plus plenty of dark wood, wasn't our style for hotels.

Absolutely Gem of a place with great staff and high standards throughout. By far the best all inclusive hotel I have stayed at

Wow! Property is beautiful, but the service was incredible! The team there DEFINITELY deserves the previous awards they’ve won! I’ve only stayed at one other property in my entire 57 years that I would say might be comparable to the service we received at the Vine! It made our trip! THANK YOU!

The property was clean, convenient location walkable to funchal main areas, view from room was 6* if you want an ocean view you wont beat it. Bed was comfortable and housekeeping were great. Cons: it is very plain and sterile. There is not personality or atmosphere. It does not feel like 5*Luxury, other than view I would rate it more of a 2.5 star. The food was okay, buffet didnt really have much change so it became very repetitive after a while and we ended up spending money to eat out. The grill restaurant was awesome.