Canary Islands Kid friendly Holidays

Staff fabulous as usual, room okay but having

Our first time staying at this hotel and overall its fine, positives are its quiet but ideally located for the beach and the strip of Puerto del carmen, plenty of parking and the pool areas. The main issue is the restaurant, breakfast starts at 8am so everyone is coming in at the same time so most days we didn't even get a cup so had to use paper ones, only 1 toaster machine and needed more staff as so busy trying to clean up tables, the food was okay with plenty of choice but could have been hotter. I think they need to re think the restaurant opening times to smooth out the busy periods, dinner was a similar experience. Overall we enjoyed our stay but would not go back.

My third time staying over due to the proximity to Playa Blanca and the family friendly nature of the THB Tropical especially for young children. Loads of pools and fun activities for the whole family.First visit was in 2018. However the rooms need refreshing. I appreciate that it’s an all year resort so doing up the rooms will be a nightmare financially. But my rooms looked, smelt and felt like a revamp was urgently needed.

Clean room, nice staff, great swimming pools

Clean room, nice staff, great swimming pools

Very good i work in a 5 stars hotel as well so tahnk you to all my collegs in the kitchen and floor especially the italian barman mucha gracias

Perfect location , fabulous welcoming and helpful staff cannot fault this place . Stylish apartment with everything you could possibly need . Highly recommend the breakfast buffet best ever

Very good i work in a 5 stars hotel as well so tahnk you to all my collegs in the kitchen and floor especially the italian barman mucha gracias

Beautiful, well kept hotel. Spacious rooms. Huge pools surrounded by palms and gardens. Food is generally very good and there is enough variety to please most people, most nights. Half board was good value, for us, as drinks are not expensive, with nice cocktails for €7 and beer for €4. Unless you are a massive drinker or never want to leave the hotel, all inclusive is probably less good value.

Property fairly well kept, rooms could maybe be updated/modernised but not major concern. Could not access tv smart functions. Comfortable beds, rooms cleaned everyday. Food okay.

Clean and well maintained complex. Junior suite room was great. Food was above usual all inclusive standards. Staff fine. Close to beach, 5 minute taxi to Puerta Del Carmen and 10 mins in taxi from the airport. Room for improvement- better sport facilities (seperate football, basketball and Tennis court( rather than them all together and a terrible booking system where soneone can book all day every day and not even turn up. Thats probably my only criticism.

We loved the hotel and staff . A few minor issues the chairs on our balcony were cracked my partner went though one of them - they were quickly replaced bed sheets had holes in them and towels had stains on them . The food is great quality but if staying more than a week be prepared to get bored and the entertainment is very good but runs on a loop so its again if you there for longer you will be very bored watching the same thing . If going Ai the drinks are great and it is top shelf stuff . The staff are what make this place wonderfull . The shopping center across the road is very run dow and at night badly lit needs massive improvement.