Upper Matecumbe Key Pet-friendly Holidays

The design is modern, clean, and thoughtfully done, creating a calm, elevated atmosphere throughout the property. The staff are exceptional — genuinely warm, attentive, and consistently helpful. The location is extremely convenient. It’s just a couple of blocks from the beach, with complimentary beach towels, loungers, and umbrellas included, which is a major value. The beachfront boardwalk/walking path makes it easy to walk to Bal Harbour and Fontainebleau, and having both Walgreens and CVS within a block adds to the ease of the stay. The pool area is clean, quiet, and relaxing — a welcome contrast to larger, more crowded resorts. While I would recommend staying on the upper floors (as noise from above can be noticeable on lower levels, and the door-access blinds can be a bit finicky), the overall value far outweighs these minor inconveniences. For the price, this property is outstanding. It offers a far more peaceful and seamless experience than staying at larger resorts like Fontainebleau, where friends we were traveling with struggled to access beach towels and loungers due to crowds. This hotel felt cleaner, calmer, and more personal — and despite not being directly on the beach, it was an exponentially better experience. Clean, safe, beautifully designed, and incredibly well-run. A true 10/10 for value.

Average hotel. Noticed few things during our stay. - The staff outside the hotel is "valet only" staff. Don't expect anyone to help you with your bags. - One day, our room was not made up. Looks like they are "scheduled". Not sure if they do it daily by default. - Zero sound-proof. We heard literally everything our room neighbors said. - We didn't rent a car but if you do, expect a front parking of just 4-5 cars. So, don't take a car with you. - No late checkout available. Good things. - The pool is good.

The room was very clean. The restaurant had the best tuna tacos

We were very satisfied with the hospitality at this hotel. The staff is friendly and attentive, and the front desk team is always ready to help. I would especially like to highlight the breakfast — we prepaid for breakfast when booking the room, and it was an excellent decision. Breakfast is served at the neighboring restaurant, Orange Blossom, and it is truly delicious. I definitely recommend adding breakfast when making your reservation. Housekeeping was provided daily, and the beds were always neatly made. The only minor downside was that at first we received very small bottles of bathroom amenities — only one of each type for two adults and two children. However, after contacting the front desk, the issue was immediately resolved, and additional amenities were brought to our room. Everything else was a big plus: a wonderful rooftop pool with a city view, as well as a private beach area with loungers and towels — a huge advantage and a rare feature for South Beach. Overall, this is a very pleasant hotel with good service and an excellent location. We would be happy to stay here again.

The unit was not properly cleaned. Furniture is dated and need replacing. The Unit needs some TLC.

We had an absolutely amazing stay at One Hotel South Beach. From start to finish, everything exceeded our expectations. The food was outstanding—fresh, flavorful, and beautifully presented every time. The staff was truly awesome: warm, attentive, and always ready to help with a smile. The property itself was spotless and incredibly well maintained; cleanliness was clearly a top priority throughout our stay. Overall, it was a 10/10 experience. Special mention to Marco from valet—he went above and beyond, was so kind, professional, and made coming and going effortless. He truly made a difference in our stay. We can’t wait to come back!