Spain Spa Holidays

Nice surroundings with uninterrupted views to the distant mountains which gave a picturesque sunset backdrop at night. We stayed in Vesta rooms which were spacious and close to the main areas of the pool, reception, spa, and dining rooms. Our kids are 16 and 14 and we were fine using the adult pool which was the best option as it was a good size and normal depth. The main pool was a bit disappointing being a bit small and shallow throughout. We also used the adult dining room and bar which avoided the queues and noise of the main dining room. The food option for breakfast was fairly standard but ok. Dinner was a bit limited and repetitive. The hotel tried a few theme nights but the offer was limited and ran out quickly. Our daughter is vegetarian and there was very little choice throughout our stay that suited her. We were all inclusive and thought the best food option was the lunch restaurant by the pool, which had a good selection. Food was made to order and delivered by waiting staff. Although some options had an extra charge. The hotel is fairly isolated although there’s a good bus service to both Pollenca and Alcúdia beach which also stops at the old towns. Overall a very nice hotel with good facilities with welcoming and helpful staff.

Clean room, helpful staff

Didn’t get our rooms until 4:30pm. In one of them the shower tray had a huge crack in it that they had tried to fix with silicone. Couldn’t be moved as the hotel was full. In the other room we found a pair of socks that were not ours. Thin walls between rooms. Staff on check in and the breakfast room were very slow. Same at the bar upstairs. Better downstairs. Needs a bit of TLC and some better training of staff. Good location, nice decor, prices at restaurants and bars not that bad.

It was so amazing that I will comeback next year. The spa is like coming out of the movie.

Hotel staff are very attentive. Check in was quick. Breakfast was decent. We enjoyed our stay and would stay again because location is perfect.

It was so amazing that I will comeback next year. The spa is like coming out of the movie.

A Bit Underwhelmed We were disappointed with our stay at Secrets Lanzarote. We chose it for the reputation of the Secrets brand and had high expectations, but the experience did not feel as premium as anticipated. The distinction between standard and Preferred guests was particularly frustrating. The best pool and many premium facilities appeared to be reserved for Preferred guests, while numerous additional experiences and amenities came at an extra cost. This made us feel like secondary guests rather than valued customers. We also struggled to find sunbeds in the morning, found the towel system inconvenient, and rarely used the main pool because it was extremely cold despite being advertised as heated. Pool service was limited, with staff rarely checking whether we wanted drinks, and food was not permitted by the pool, meaning we had to leave whenever we wanted a snack. Housekeeping was the biggest disappointment. Toiletries and room amenities were often not replenished unless requested through the app, and some requests had to be repeated several times. This was not what we expected from a hotel of this standard. Overall, the hotel fell short of the premium experience we expected from the Secrets brand. Service, housekeeping and the treatment of standard guests all need improvement.

It was so amazing that I will comeback next year. The spa is like coming out of the movie.