Hotel and rooms are fine, but several things were not working and getting them fixed wasn’t always easy.
1) the phone in my room never worked so you couldn’t call the operator, order room service or get help with anything. If you needed anything, you had to go down 11 stories each time to talk to the staff
2) one morning, during peak hours, the elevators all stopped working. The hotel didn’t even notice that was the case and people were just piling on all the floors. Ultimately after a lot of waiting had to walk down 11 floors
3) the bath tub wouldn’t drain properly so it would get flooded until I had to have them fix it
In their defence they offered to change my room but when you are in town for a conference and are working 12 hours a day, you don’t want to unpack and repack and unpack all over again. A working phone and tub are basic things that should be checked before giving someone a room