Arborfield Hotels

"Staff were fantastic. Room was clean and spacious. Extremely easy to get to/from Heathrow terminal 5"

"Great staff, parking made easy. Will stay there again."

"We went for dinner at the restaurant and the attendant asked at the door about food allergies. I said, yes, no garlic please, they brought a book with every meal they offered and all the ingredients listed. I picked the grilled chicken with goat cheese as garlic was not listed. 15 minutes later the server stated that the chef said there is garlic. I stated that there is clearly a discrepancy between their own departments that can cause a medical issue for a customer. The restaurant manager came over and instead of apologizing, he said that my only choice was to pick something else, no recommendations of what that meal was as they add garlic to almost everything. Finally I order the salmon and a Caesar salad. We waited 45 minutes to get a meal. No apologies, no we are going to correct our own documents, we fell that we were causing the problem. We stay there because is the most convenient hotel for our frequent trips to Heathrow Terminal 5. The hotel is beautiful, super clean and worth the price since you don't need to take any transportation, you just walk in from the terminal. We will stay there again but might not eat at the restaurant."

"Great breakfast, clean room, shame the spa facilities were out of order no mention of this upon booking and was on of the main reasons for booking "

"There are several positives about this hotel - the room looked lovely, breakfast was delicious, and the pool was great. The staff at check in, and at our evening meal, were great. However, the main reason to stay at a hotel is to get some sleep - and that didn't happen. The thermostat in our room didn't work properly, so by 1am we rang reception to see if there was anything they could do. Someone came to the room, but they couldn't help. No other room was offered to us, so we lay there all night with the temperature over 25 degrees. The following morning at checkout, I explained what happened. The woman at reception said the only thing she could do is apologise and arrange for someone to fix the thermostat. Not great customer service! The timing was unfortunate. It was my birthday on the day of departure. We were staying there as it was near Heathrow, and we were flying to the States for surgery. I'm disabled, and unfortunately if I don't get sleep my pain goes through the roof. I explained that an apology wasn't sufficient for a night with no sleep, and no offer of a different room. In the end she reluctantly offered to refund the £25 late checkout fee, but I shouldn't have had to push for this. We have a small company of our own, and for us, customer satisfaction is paramount. For that reason, we won't be staying here again."

"Great room with nice furnishings. Breakfast buffet nice and a fair amount to choose from. Staff very friendly and helpful. "

"Excellent overall, Thank you."

"Helpful staff"

"An excellent country house hotel and spa with great food, friendly and professional service and lovely grounds."