Aurelio Hotel Guide - Boutique Hotels in Aurelio, Rome

"We truly enjoyed our stay except for one very stressful exchange with just one staff member named Nancy at the front desk. She was extremely hyper and forceful in stopping our 20 yr old twins who were with us from coming to our room after they had already been there upon our check in earlier in the day before her shift as we showed all our passports to a different staff member. Nancy claimed that we had to not only show the passports but they had to be held at the desk everytime our twins came to our room. She kept stating the police come all the time and check rooms etc. in a very argumentative and scary way. My daughter who is studying abroad left her passport at her dorm the 2nd time she visited in the same day and she made her stay in the lobby and made my son stay in the lobby as well until I went and retrieved his passport from our room where he left it after checking in. Nancy actually yelled at my daughter for leaving the lobby area as she was trying to use the bathroom. We stayed 2 nights and then another night a few days later. All of the staff we encountered were extremely friendly and kind and overly helpful. But the exchange with Nancy made us feel very stressed out the 1st night after we arrived back to the hotel after having a great experience checking in during the day. "