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Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun

3.5 star property
A peaceful beachside retreat near Tortuga and Langosta beaches where travelers find genuine hospitality and a relaxing atmosphere

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Casa Tortugas Boutique Hotel, near two beautiful beaches, offers a quiet escape. Families can relax on the sunny terrace or cool off in the pool with WiFi throughout. The staff goes above and beyond to create memorable stays for guests.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Kitchen

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM

Early check-in subject to availability

Late check-in subject to availability

Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 3.5 per cent for credit card payments

The front desk is open daily from 8:00 AM - 9:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM
  • Credit card charges are subject to a surcharge of 3.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 02284881
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 10:00 PM

Frequently asked questions

Does Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

Is Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun?

Limited spots are available.

What time is check-in at Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun?

Check-in start time: 3:00 PM; check-in end time: 9:00 PM. Late check-in is available from 10:00 PM to 6:00 AM for a fee of USD 29.

What time is check-out at Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun?

Checkout is at 11:00 AM.

Where is Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun located?

Located in Zona Hotelera, this hotel is steps away from Nichupté Lagoon and Tortuga Beach. Langosta Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.8

Cleanliness

8.8

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 240 out of 287 reviews
Rating 8 - Good. 29 out of 287 reviews
Rating 6 - Okay. 10 out of 287 reviews
Rating 4 - Poor. 4 out of 287 reviews
Rating 2 - Terrible. 4 out of 287 reviews

Reviews

Verified

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room | Staff friendly | Wi-Fi OK
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Aliyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Amazing views, helpful & attentive staff. 10/10
Be fr
Sooooo beautiful
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities
Really welcoming staff and a beautiful, charming building / location.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here. The beach across the street is not the best. But when we stay there is usually to do tours and excursions and they sell them across the street.. The pool area is amazing
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Caren

Liked: Cleanliness, amenities, property conditions & facilities
I had some issues at first. However, the staff was responsive and helpful.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Tammie

Liked: Cleanliness
The room was clean but bot spotless. They only cleaned the riom if we asked and we had to give a days otice. The staff were very friendly and they were quick with communicatiin theough a whats up app that was started on arrival. What stood out was our rooms voew of rhe lafoon. Very peacedula nd lovely plave to stay close to the Vancun actiin.
View from our room #107
Lagoon pool view
View from our room
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
This is truly a gem. Just a quiet beautiful spot close to everything in Cancun and area including important amenities. Bus stops on both side of road right in front. Tortuga Beach and ferry to Isla Mujeres steps away. Grounds are well taken care of and the roof top patio is the cherry on top. The family and staff were amazing. We would come back in a heart beat. It was hard to leave.
The view from the garden and pool
Roof Top Patio view
Playa Tortugas
A delicious roof top breakfast
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Pool was refreshing after a long day of shopping and excursions. Room was perfect for our needs and staff was very attentive and helpful
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff very helpful and great access to the ferry
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay here was amazing !! The staff is so friendly and it was just so relaxing and beautiful here.
Stayed 4 nights in Mar 2025
Verified

8/10 Good

Travis

Liked: Cleanliness, property conditions & facilities
Nice hotel, staff is kind but work remotely so not available a lot of time. Hot water for showers very limited, only last 2 min and the next person has to wait. Elevators didn’t work all the time. But nice location near the ferry to Isla Mujeres
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities
Staff were amazing! Chris and her son Alex were spot on and made my wife and I feel like we were home. It has the small homelike feel of and Air BNB with the convenience of a small 20 something room hotel.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

rolando

Liked: Staff & service, property conditions & facilities, room comfort
Great place to stay ! Location is perfect for what I was looking for
Stayed 5 nights in Jun 2024
Verified

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Tortuga Boutique Hotel was definitely the perfect choice! The property was very clean and located in a safe area where I felt comfortable walking around. It’s family-run, and since the owners live on-site, I felt safe and well cared for at all times. The room was spotless, and the view of the lagoon was absolutely amazing. I highly recommend Casa Tortuga if you’re looking for a unique, personal experience outside of the typical all-inclusive resorts.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Cynthia

Beautiful property and very caring staff A home away from home Thanks for a wonderful stay !
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Anne

Liked: Cleanliness
The hotel was in a good location with easy parking. It was convenient by bus or car for Centro or the hotel zone. And just across the road from playa Tortugas public beach and a huge oxxo store. The staff were friendly. The accommodation was slightly dated but large with kitchen /diner/ living area. It had a lovely garden and pool with a great view of the lagoon. I tried to contact the hotel multiple times and in various ways over 2 months to sort out late check in (after 9pm) and didn’t get a reply until the day before arrival. In the end it wasn’t a problem and there was someone there to greet us. However it was very stressful as we didn’t know if we’d be able to get in to the hotel after our long journey.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly place to stay with a lovely pool
Verified

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, and the location is perfect!!
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Amazing stay at Casa Tortugas! Beautiful pool and rooftop bar as well as lovely rooms. Location is great and restaurants nearby are very nice, as well as ferry opposite to Isla Mujeres being very useful.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing here, very close to the beach, literally across the street.it was very quiet too and the staff are very friendly and helpful.The view from the pool is amazing, quite relaxing. The bed was very comfortable. Everything was really wonderful.👍
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Domtie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was relaxing, beautiful and welcoming
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place with friendly staff and incredible views from the rooms. We loved it here.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful. Can't recommend highly enough!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place with wonderful, caring staff! Stay there was absolutely exceptional!
Stayed 6 nights in Sep 2024
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful family that runs Casa Tortugas was warm, welcoming, and always ready to help, while allowing total privacy. The hotel is simple and wonderful, and the rooftop bar is heavenly. Highly recommend, and would love to go back!
Stayed 3 nights in Mar 2025