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"We have stayed at several all inclusive resorts in the Cancun area. We are a family with elementary aged kids that like activities. We were excited to visit Ava. We loved the room. It was kept very clean and the bed was very comfortable. The food at every restaurant was good and the drinks were also very good. The staff was attentive and fairly quick, everywhere.We also liked the unique activities, like “minute to win it” at digit bar, water aerobics, the obstacle course in the main pool, and many others. We were disappointed that we had to pay extra for some of the activities, like bowling, the arcade and laser tag but we tried them and we really enjoyed them. The biggest disappointment was for our girls because the kids club was not what we were expecting. The schedule was not flexible and had the kids outside all morning. It seems fine, but did not allow a break from the sun for the kids. They were not permitted to choose activities like past resorts. You either did what was on the schedule or not. Their trampolines were broken during our entire 6 day stay. And there were no toys to play with, just the indoor playground. They did enjoy the art class each day. But that was for one hour and we had to wake up early to sign up for it. The hardest part for parents is the 2 hour “family hour” everyday. It is supposed to be a time for families to come in and play with their kids. But in reality, no one wants to sit and watch their kids play at a kids club. It was empty. "

"Love it !!!! Highly recomended"

"My room had the most incredeble ocean view the Hard Rock Hotel was amaizing "

"Great resort for families! The food is better than some other resorts we have been to, and the customer service was very good. We went as a group of 10 and the resort was really good about accommodating us at restaurants and there were large larger tables in the buffet area. There was a great recreation team that supported beach volleyball, aqua size and other activities. Easy to take the bus to and from downtown. A huge highlight, which I know may not be for some is that they have a really great gym and training facility. Would highly recommend this resort to other people."

"Hotel is well maintained. Nice pool area. Comfortable room and bed. A pleasant place to spend our last night prior to an early morning flight home. "

"Sunscape Cancun All-inclusive was AMAZING! The customer service was spectacular. This was our 3rd time in Cancun. The food was fabulous. We got to know many of the servers by name. The entire staff made us feel so special! The entertainment at the hotel is so good. We went to a Mexican show one night. A magic show one night, and a light show on our last night. Oh, another thing i loved is the snacks. Other All-inclusive are just breakfast/lunch/dinner. Sunscape has a 24 hr coffee shop, a ice cream/ fruit / candy shop that are ALL-INCLUSIVE. That is a big deal. When we were up early for an excursion and the buffet wasnt open, we could eat at the 24 hour coffee shop that had coffee, milk, bagels, cinnamon rolls, toast. That is a big deal to me. To be able to get an ice cream sundae, or ice cream cone after a day in the sun was so refreshing. The beach was spectacular. I did request a "ocean view" room on expedia, and i did not get that. I am sure if i would have made a fuss, that i would have gotten it, but did not say anything about that because we were SO PLEASED with everything else. Also, the location of this hotel is good. We were able to walk to La Isla shopping Mall. I highley recommend this property. It is a GREAT Price, for a GREAT stay."

"Everything very clean. Room view of ocean was great. Elite pool was nice and quiet. Staff very friendly. Restaurants were overall very good. We ate at the Asian, Krystal and Don Julios, as well as Elite.. Mostly disappointed in the Elite Restaurant. Food didn't have a lot of flavor. Also we didn't like that the people from the spa were often out asking if we wanted massage."

"Pool was great. Room clean and roomy. Food choices met our expectations."

"Our fridge didn’t work and we went downstairs to ask to get it fixed and no one ever came up to fix it. Buffet was good. Staff were friendly and nice. No wash rags in our room only big towels. Pool and beach was nice. Overall I would give this place a 8/10. "