Cartworth Hotels

" The hotel gave me a different room from original booking, the pre parking arrangements did not work. The food in the bar area on Friday night was very poor. The hotel had a power cut on Friday night and building work outside the hotel, which began at 7.45 Monday morning. I had a long discussion with reception about my parking in which he tried to blame a third party and it was my responsibility to sort it out! The only way I could sort this out was by getting a refund and arranging alternative parking. Service not expected by this chain of hotel."

"It was fine. "

"Clean room, staff very friendly with great service. Excellent breakfast that set me up for the day "

"The Staff were exrremely friendly & helpful & the Continental Breakfast was delicious, however there was mould around the window frame in my room & unfortunately it affected my Asthma. I didn't get a good nights sleep as a result as I woke up in the night having a coughing fit with my Asthma. I did report it to the Staff & they said that they would get maintenance on to it. I sincerely hope it has been rectified, otherwise I cannot see me staying there again."

"The hotel under construction didn’t even said in the website. Woke up in the morning no electricity,no water.and didn’t realised that the housekeeping not make up the room everyday..good job only stay for a couple of days."

"The room was sort of clean but had clearly seen better days. The bathroom was not great. The toilet roll holder had been pulled out of the wall by a previous guest and was just hanging there. The towel rail did not work and was thick with dust, the walls were scuffed and marked for what appeared to be a long time. I like the hotel, have stayed before but they do need to sort out the rooms "

"The customer service from the staff was excellent. The rooms were spotless. The breakfast was excellent. I would highly recommend this hotel "

"Good location for the arena. Rooms were small and dated and not particularly clean. The continental breakfast was a poor choice as well. Staff member was always nice and friendly though. "

"I had a really pleasant stay at this hotel. The room was spotless, well-organized, and had a fresh, clean scent as soon as I walked in. The bedding was crisp and comfortable, and housekeeping clearly paid attention to detail throughout the space. The bathroom was equally clean, with neatly arranged toiletries and no signs of wear or mess."