Tulum Hotel Guide - Cenote Escondido hotels in Tulum, Mexico.

"Overall, the hotel grounds and nice and maintained. I can say the rooms were nice and spacious as well. The only problem is outside noise in the apartment. My 1 bedroom was outside of the pool with kids constantly screaming. I was able to tune it out but the bedroom located in the back faced the road and you can clearly hear every car driving by. Thankful the road is clamber at night. On my second day there was a high pitched loud buzzing sound coming from the courtyard. I couldn’t tune this sound out and it was extremely irritating. I walked around to see where it was coming from and finally asked the front desk if I could change rooms. I also noticed my balcony door didn’t close all the way. The front desk said we don’t have any other one bedrooms available and said nobody ever complained about this noise. I offered to take a downgrade or even pay for an upgrade to no avail. I convinced them to come hear the sound and they finally agreed and learned the sound was coming from a motor outside of my room. They shut off the motor and all was well and they sent someone to fix the door. The motor was back on my last day but I just dealt with it. The front desk could have handled the situation better and offered some accommodation rather than dismissing my claims. Overall it’s a nice place but not relaxing and staff could have been better. I’d think twice before booking this place or at least book a room on the higher floor to avoid the noise. "

"Clean and beautiful room, great resort overall. FOOD was somewhat disappointing "

"Stayed with my wife and six year old. We all loved it here. It's cozy, quiet, thoughtfully designed and is a relaxing place to stay. The staff were so nice that we came back to visit them after we'd moved on to our second hotel of the trip. I wish we'd stayed here the entire time!"

"One of the nicest hotels I’ve ever stayed in and I’ve traveled a lot. I highly recommend. The staff was great and the ambiance and decor is top notch too. "

"This place was a real treat. Great quality accommodation with lots available, spa, bar, restaurant. It’s away from the centre, perfect for a relaxing stay. Would highly recommend."

"Great people"

"Property was extremely beautiful. Very peaceful and must for relaxation. Manager was very polite and helpful. Gave us all the recommendations regarding restaurant and vegan food"

"Everything about this place is beautiful! Highly recommend. Staff is amazing and the ambiance is everything you’re looking for"

"e room looked exactly like it does in the website images. There was plenty of space for 3 adults. Despite having other buildings all around, it felt like we had our own private jungle getaway. We loved it and would definitely stay here again. "