Tulum Hotel Guide - Cenote Escondido hotels in Tulum, Mexico.

"Listen….. I’ve stayed at a few Secrets (and hotels related to the brand) over the past few years, and I’d have to say that THIS was probably BY FAR THE BEST Secrets I’ve stayed in. From arrival…to check in…to being upgraded at no cost…to having your own concierge that makes sure you’re okay and keeps you up to date with the daily activities…to the rooms….to the restaurants/food options…the spa…the beach club…ALL OF IT! Top tier!!! I was sad to return back to reality after having such a great NYE vacation. I would stay here again if I ever come back to Tulum! Thank you to all the staff for your professionalism and hospitality! "

"A little trouble in the arrival, but inmediately solved by staff. Special thanks to Max. A very kindly person for his attendance."

"Staff were very polite and helpful with local activities and dining. They were readily available. Clean property and very relaxing. Highly recommend for adults, couples and solo travelers seeking a relaxing ambiance."

"Such a wonderful place, amazing staff and just great vibes!"

"Staff no help couldn’t understand no one did even try… No ice maker in room ironing board washing machine , wash cloth ceilings fan’s didn’t work and power keep going out when you ran the hot water and need better internet… l loved it as a hole though just a few things to improve on …"

"Everything was great I wish I can go back 😊"

"It was everything I hoped for for my stay in Tulum. The property manager, Ehsan and the security man Andreas were always available for whatever I needed. The place is gorgeous. Everything is very clean. Location is really good. The only thing I’ll say you will need a scooter or a car I didn’t have either and the roads around here is not very easy to walk around or find directions. I have a phone from UK and I had no coverage as soon as I left the property. Other than that, everything is excellent. I would definitely come back and stay here. "

"The room was as pictured. The staff and the services provided made the experience an amazing one. "

"My stay at Tiki Tiki Tulum Hotel was nothing short of amazing! The property is absolutely stunning — every detail feels intentional and inviting, from the beautiful design to the serene surroundings. My room was spotless, spacious, and so comfortable, with everything I could possibly need. The staff truly made the experience exceptional. Julie, Naomi, and Rosa were all so warm, welcoming, and attentive — they went above and beyond to make sure my stay was perfect. Additionally, Juan Pablo, Maria (Divine Mother), and the entire Tierra team were incredible. You can truly feel how much everyone cares about their guests. I have no complaints whatsoever and would stay here again and again without hesitation. Tiki Tiki captures everything that makes Tulum special — relaxing, stylish, and full of heart. I’m so grateful for every connection made during this trip and already looking forward to future stays!"