Cancun Hotel Guide - Platino Cinemex hotels in Cancun, Mexico.

"the service was incredible, the restaurants offer good variety and the food is very good. Pool and beach area are perfect to rest and enjoy a cocktail. "

"Was very noisy as it’s a large resort Not enough restaurant variety Food was boring Lots of premiums $$$ in food choices Getting drinks and food was a pain in the ass. You had to give your room key everytime you ordered and then sign the receipt. If all inclusive just let the customers go up and order and forget this stupid room key thingy and t was frustrating and time wasting Won’t go back Room was clean Staff was too slow at the bars Shuttle was good"

"The staff was super kind and helpful. We thought the food was good, not sure what other reviewers complained about. The property is 20 years old so you notice a little wear and tear but most of all it was great. Rooms were spacious for family of 4. Our only complaint was they do try to upsell a lot and join infinity group or buy spa services. Overall it was a wonderful stay and I would recommend for families."

"Immaculate resort, beautiful beach, impeccable service and amazing food. Thoughtful touches around the resort, both buffets and all specialty restaurants consistently deliver, pool activities were fun. The only item for improvement was the evening entertainment- the fire show was superb, the Broadway show was good, the rest was mediocre. But overall, we definitely will recommend to anyone and will surely return next year! "

"Booking the restaurants is such a complicated thing to do. My wife and I waited at the stake house in a line for 35 minutes. The host would not grant us entrance to the restaurant although we had booked at 7:00 pm. They make it complicated to go to the restaurants so, guests just keep on going to the buffet. We’ll never go back to this hotel. "

"Amaizing food and drinks--9 of 10. But NOBODY GAVE ME OFFERED GIFT FOR 850$!! AND AIRPORT TRANSFER!!"

"The rooms are very spacious, convenient washer and dryer in the rooms with kitchen. Kids area and the pool was fun for all the kids. Easy access to the beach also! "

"Not very friendly lots of rules and regulations "

"Just got back from an amazing stay in Cancun and had to share! 🌴 The room was spotless and very well maintained, which made it easy to relax from the moment we arrived. The staff were incredibly friendly and welcoming—always ready to help with a smile and made us feel right at home throughout our stay. And the food… absolutely excellent! Every meal was fresh, flavorful, and had plenty of variety to choose from. Overall, a fantastic experience and I’d definitely recommend this hotel to anyone planning a trip to Cancun. Can’t wait to go back!"