4/5 Good
Richard, Twickenham
Travelled with family
3 May 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property with Spa facilities and pool. Two restaurants and bar that are popular with locals. Hotel popular with American tourists also. David the barman particular highlight of staff however service levels probably not as good as you’d expect at this level (maybe Covid as interesting mix of local and foreign staff - some very attentive, others not that bothered). Had a few issues (more than we’d expect) - taxi booked at wrong time to airport, breakfast order wrong, drinks order wrong, request items forgotten etc - all in themselves minor but added up to spoil the quality level we were expecting. Rooms are great, showers particularly good. Common areas starting to get tired, chairs lining and brocade falling off, curtains ripped, quite dusty etc. Food is good but not great and skip breakfast and head into Cork itself as there are better breakfasts around 10-15 mins walk away (Spitjack in particular). On the whole a good experience but needs some attention to staff, food and a spring clean/ repair to be worth the price point to be honest. Despite that probably still the best place to stay in Cork.
Stayed 3 nights in Apr 2022