Reception

Reviews of The Dean Cork

4 out of 5
The Dean Cork
Horgan's Quay, Cork, County Cork

Reviews

8.8

Excellent

Rating 10 - Excellent. 187 out of 296 reviews" "
Rating 8 - Good. 64 out of 296 reviews" "
Rating 6 - Okay. 27 out of 296 reviews" "
Rating 4 - Poor. 8 out of 296 reviews" "
Rating 2 - Terrible. 10 out of 296 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gary, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great!
Stayed 1 night in May 2024

10/10 Excellent

Stacey, Santa Clarita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ian was amazing! He went above and beyond during our stay. Amazing amenities! Sauna, steam room, indoor pool. Trendy rooms, stylishly decorated
Stayed 2 nights in May 2024

10/10 Excellent

Dereka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a modern place to stay in Cork that was very clean and comfortable. We stayed because it is right next to the train station and easy for us to walk with our luggage to catch our train to Dublin. When we got there it was tricky to park as they don’t offer any parking but we parked at the train station next door but you have to pay. I would definitely stay again.
Stayed 1 night in May 2024

8/10 Good

lauren

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room faced directly onto the train station and could hear every single thing constantly even with the window closed. Very difficult to sleep and woken up early on the morning around 5am with the sound of the trains every hour. However that’s not the hotels fault, just avoid room 324 as this was our room.
Stayed 1 night in Apr 2024

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The common areas of the hotel were amazing and the personnel was really nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated hotel with lovely staff. Highly recommended and great value for money, should you use the facilities.
Stayed 2 nights in Apr 2024

8/10 Good

Caroline, Moraga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Dean Cork Crew on 11 Apr 2024
Hi Caroline, Thank you for your review and for the rating you have given us, we hope that everything was to your liking, that you had a good experience and that we will see you again soon.Kindest regards,

10/10 Excellent

Jenni, SEVIERVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly staff.
Stayed 1 night in Apr 2024
Response from The Dean Cork Crew on 11 Apr 2024
Hello Jenni, Thank you so much for your review of The Dean Cork, we are glad to know that you liked the cleanliness of our hotel and thank you very much for your good words towards our staff.Best Regards, The Dean Cork

8/10 Good

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Targets a young clientele looking more for vibe than for function. Rooms are very stylish but focus on superficial details (old-school turntable, radio, and telephone) rather than common provisions (there were no tissues, storage space, luggage rack, or safe). There were more items in the minibar than I've ever seen (justifying the 100 EUR deposit) but no room for your own things in the refrigerator. There was a large mirror in the shower, but lukewarm water. The bathrobe was too small to wear. The blackout curtains were too short and let in strong light in the morning. There were few TV channels, and the internet often went out. The bed was lumpy and creaked with every move. The long hallway was dark and reminded me of the Shinning. The hotel felt empty and yet was placed in a room just above the train tracks - neither private nor quiet. All in all, an odd experience in a place succeeding to be hip but definitely not for everyone.
Stayed 3 nights in Mar 2024

10/10 Excellent

Erin

Stayed 1 night in Mar 2024
Response from The Dean Cork Crew on 11 Apr 2024
Hi Erin, Thank you for your review and for the rating you have given us, we hope that everything was to your liking, that you had a good experience and that we will see you again soon.Kindest regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Dean Cork Crew on 11 Apr 2024
Hi James,Thank you for your review and for the rating you have given us, we hope that everything was to your liking, that you had a good experience and that we will see you again soon.Kindest regards,

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved our stay at the dean and will be sure to return very soon. great, helpful staff and our room was lovely
Stayed 3 nights in Feb 2024
Response from The Dean Cork Crew on 11 Apr 2024
Hello Daniel, Thank you a million for giving us the highest score, we try to offer the highest level of service to all our guests and comments like yours motivate us to continue trying to achieve the highest level of quality.Best Regards,

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Dean Cork Crew on 11 Apr 2024
Hello Isaac, Thank you for your review and for the rating you have given us, we hope that everything was to your liking, that you had a good experience and that we will see you again soon.Kindest regards,

8/10 Good

Sarah

Stayed 1 night in Feb 2024
Response from The Dean Cork Crew on 11 Apr 2024
Hi Sarah, Thank you for your review and for the rating you have given us, we hope that everything was to your liking, that you had a good experience and that we will see you again soon.Kindest regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool and Funky
Lovely stay for Valentines , it’s a funky hotel and staff are friendly and and lovely dinner
Stayed 1 night in Feb 2024
Response from The Dean Cork Crew on 11 Apr 2024
Hi John, Thank you so much for your review. Thank you for your words about our staff, we are glad to know that you loved the dinner at Sophie's. We hope to see you soon again. Kindest regards,

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from The Dean Cork Crew on 11 Apr 2024
Hi Mark, Thank you for your review and for the rating you have given us, we hope that everything was to your liking, that you had a good experience and that we will see you again soon.Kindest regards,

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Feb 2024

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from The Dean Cork Crew on 5 Feb 2024
Thanks so much for your 10/10 score, Megan!We look forward to welcoming you back again soon @ The Dean Cork!Much love,The Dean Cork Crew

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Dean Cork Crew on 5 Feb 2024
Thanks so much for your 10/10 score, Robert!We look forward to welcoming you back again soon @ The Dean Cork!Much love,The Dean Cork Crew

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Dean Cork Crew on 5 Feb 2024
Thanks so much for your review, Leslie!We look forward to welcoming you back again soon @ The Dean Cork!Much love,The Dean Cork Crew

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Dean Cork Crew on 5 Feb 2024
Thanks so much for your 10/10 score, Robert!We look forward to welcoming you back again soon @ The Dean Cork!Much love,The Dean Cork Crew

6/10 Okay

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from The Dean Cork Crew on 5 Feb 2024
Thanks so much for your review, David!We look forward to welcoming you back again soon @ The Dean Cork!Much love,The Dean Cork Crew

8/10 Good

Grainne

Stayed 2 nights in Jan 2024
Response from The Dean Cork Crew on 5 Feb 2024
Thanks so much for your review, Grainne!We look forward to welcoming you back again soon @ The Dean Cork!Much love,The Dean Cork Crew

6/10 Okay

Neil

Business traveller
Liked: Cleanliness, property conditions & facilities
Form over function.
First, the good things. The food was good and the hotel is finished well. However, the rooms are a bit too minimalist for the price that is being charged. I stayed at the hotel for 4 nights but had no wardrobe to store my clothes. Hooks and 2 (yes, just 2) hangers are provided but are not sufficient. The room does have a record player, which is quirky but not practical. I had a problem with the shower where the water built up in the tray quite quickly. I'm not sure if that was purely down to the design of the drain (in the shower) or not.
Stayed 4 nights in Jan 2024
Response from The Dean Cork Crew on 5 Feb 2024
Thanks so much for your review, Neil.Thank you for your kind feedback about our decor and food!Sorry to hear we missed the mark on some aspects of your stay with us.Our rooms are boutique, so we do differ to other hotels but we pack a mighty punch when it comes to in-room amenities which enhances the guest experience. We are sorry you didn't find the record player practical for your stay. We will certainly look into the shower issue with our maintenance team as the majority of guests love our rainfall showers.Many thanks for your feedback, hope we can show you a great time on your next stay.We look forward to welcoming you back again soon @ The Dean Cork!Much love,The Dean Cork Crew

10/10 Excellent

Marie

Stayed 1 night in Jan 2024
Response from The Dean Cork Crew on 5 Feb 2024
Hey Marie,Thanks so much for your lovely review!We are delighted to hear you enjoyed your stay with us here at The Dean Cork, and we very much look forward to seeing you again on your next visit to "the real capital"!Much love,The Dean Cork Crew

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Cork..Best in class.Wont dissapoint.
Amazing, contemporary exiting hotel. rooftop bar and resturant with vistas over cork city ,Why stay anywhere else?
Stayed 1 night in Jan 2024
Response from The Dean Cork Crew on 5 Feb 2024
Hey John,Thanks so much for your lovely review!We are delighted to hear you enjoyed your stay with us here at The Dean Cork, and we very much look forward to seeing you again on your next visit to "the real capital"!We agree with your sentiments - "why stay anywhere else?!" :-)Much love,The Dean Cork Crew

8/10 Good

Olivia

Stayed 1 night in Jan 2024
Response from The Dean Cork Crew on 5 Feb 2024
Hey Olivia,Thanks so much for your lovely review!We are delighted to hear you enjoyed your stay with us here at The Dean Cork, and we very much look forward to seeing you again on your next visit to "the real capital"!Much love,The Dean Cork Crew

10/10 Excellent

Clodagh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Dean Cork Crew on 5 Feb 2024
Hey Clodagh,Thanks so much for your lovely review!We are delighted to hear you enjoyed your stay with us here at The Dean Cork, and we very much look forward to seeing you again on your next visit to "the real capital"!Much love,The Dean Cork Crew

10/10 Excellent

Wojciech

Stayed 1 night in Dec 2023
Response from The Dean Cork Crew on 5 Feb 2024
Hey Wojciech,Thanks so much for your lovely review!We are delighted to hear you enjoyed your stay with us here at The Dean Cork, and we very much look forward to seeing you again on your next visit to "the real capital"!Much love,The Dean Cork Crew

2/10 Terrible

David

Stayed 1 night in Sep 2023
Response from The Dean Cork Crew on 5 Feb 2024
Hi David,We are disappointed to see your low rating. Additionally, as there is no feedback provided it is hard to grasp what issues you experienced during your stay with us. As you will see, the majority of guests love our property so we would love to find out more info about your stay with us. Do please email us at corkreception@thedean.ie if you wish to provide further feedback.Best wishes,The Dean Cork Crew

8/10 Good

Oliver

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Dean Cork Crew on 5 Feb 2024
Hey Oliver,Thanks so much for your lovely review!We are delighted to hear you enjoyed your stay with us here at The Dean Cork, and we very much look forward to seeing you again on your next visit to "the real capital"!Much love,The Dean Cork Crew

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Dean Cork Crew on 5 Feb 2024
Hi Rachel,We are disappointed to see your low rating. Additionally, as there is no feedback provided it is hard to grasp what issues you experienced during your stay with us. As you will see, the majority of guests love our property so we would love to find out more info about your stay with us. Do please email us at corkreception@thedean.ie if you wish to provide further feedback.Best wishes,The Dean Cork Crew

2/10 Terrible

Hernan

Stayed 1 night in Dec 2023
Response from The Dean Cork Crew on 5 Feb 2024
Hi Hernan,We are disappointed to see your low rating. Additionally, as there is no feedback provided it is hard to grasp what issues you experienced during your stay with us. As you will see, the majority of guests love our property so we would love to find out more info about your stay with us. Do please email us at corkreception@thedean.ie if you wish to provide further feedback.Best wishes,The Dean Cork Crew

10/10 Excellent

Christen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved The Dean Cork!
The Dean Cork was the best hotel we stayed at in Ireland. I want to book another trip just to stay here again, it was a really great experience. Their mini bar includes an incredible assortment of snacks, drinks (alcoholic and nonalcoholic), and even mini deodorants, among other things. The space was really clean, cozy, and had a record player and records that I really enjoyed listening to. My friend and I were obsessed with our rooms (we stayed in separate rooms, hers was as equally clean and excellent) and wished we could have stayed longer.
Stayed 1 night in Nov 2023
Response from Roisin | Rooms Division Manager on 6 Dec 2023
Hi Christen,Thank you for your amazing review of The Dean Cork! We are so happy to hear you loved all aspects of your stay including our mini bar, cleanliness and record players.We hope to welcome you back to us again soon.Many thanks,Roisin Rooms Division Manager

4/10 Poor

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms at the back of the hotel back onto the railway station with locomotive noises. Moved to 4th floor but couldn’t sleep until after midnight due to sound coming through ceiling from a function on 5th floor. No cupboard or drawers in room so nowhere to put your clothes. No safe for valuables. You do get a record player with records. No security to prevent people who are not staying at hotel from accessing all floors with rooms. Sent a meal back to reheat in Sophie’s restaurant. Very Nice staff. But rooms and building is all style over substance.
Stayed 2 nights in Nov 2023
Response from Roisin | Rooms Division Manager on 1 Dec 2023
Hi Kevin,Thank you for your review of The Dean Cork.Due to our central location and being neighbours with the Train Station, unfortunately from time-to-time you may hear some noise due to this, but this is not common and we have put many measures in place to reduce this issue. We have sound proofing in place, and trains do not run throughout the night, we do also provide complimentary Ear Plugs in the rooms should you be a light sleeper. We can always assign a quieter room to you on your next stay on the city side which has less train noise but may have more city-life excitement. The 5th floor would be our main restaurant and this finishes after service but I apologise if this caused disturbance for you. We class ourselves as a boutique property and although we do not have wardrobes, we make up for it with our unique in room touches such as the Marshall Amp, Smeg Fridges and Record Players... We can always accomodate with a clothing rail if requested. I am disappointed to hear that you had to send back your meal but I am glad they were able to remedy the situation for you.I am sorry to note you didn't love our decor and vibes, but I appreciate it's not to everyone's tastes. At The Dean we follow a motto ‘We don’t do conventional, We do Fun’ which extends to the Décor, Atmosphere, Staff and all aspects of your experience. Many thanks,Roisin Rooms Division Manager

10/10 Excellent

Jacqlene Nicole Barsich

Stayed 2 nights in Nov 2023
Response from Roisin | Rooms Division Manager on 6 Dec 2023
Hi Jacqlene,Thank you for your 5/5 review!We hope to see you again soon.Many thanks,Roisin Rooms Division Manager

10/10 Excellent

Sean

Stayed 1 night in Nov 2023
Response from Roisin | Rooms Division Manager on 15 Nov 2023
Hi Sean,Thank you for your 10/10 review!We hope to welcome you again soonMany thanks,Roisin Rooms Division Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Roisin | Rooms Division Manager on 14 Nov 2023
Hi Catherine,Thank you for your 10/10 review!We hope to welcome you back soonMany thanks,Roisin Rooms Division Manager

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really funky hotel
Great hotel in a really good location. Loved all the extras!
Stayed 1 night in Nov 2023
Response from Roisin | Rooms Division Manager on 14 Nov 2023
Hi Andrea,Thank you for your 10/10 review!We hope to welcome you back soonMany thanks,Roisin Rooms Division Manager

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were great! Thank you
Stayed 2 nights in Oct 2023
Response from Roisin | Rooms Division Manager on 14 Nov 2023
Hi Gary,Thank you for your 5/5 review!We hope to welcome you back soonMany thanks,Roisin Rooms Division Manager

10/10 Excellent

Roslyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Roisin Rooms Division Manager on 25 Oct 2023
Hi Roslyn,Thank you for your 10/10 review!We hope to see you again soon.Many thanks,Roisin Rooms Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel...shame about the train noise
Beautiful hotel.. room and staff were great.....but...our room was located looking onto the trqin station with trains passing every 20-30 mins with a lot of noise. No car park on premises so we had to park and roll our suitcase about 15mins through the city which is not ideal.
Stayed 1 night in Oct 2023
Response from Roisin | Rooms Division Manager on 24 Oct 2023
Hi Anonymous,Thank you for your fab comments on our decor and staff!Due to our central location and being neighbours with the Train Station, unfortunately from time-to-time you may hear some noise due to this, but this is not common and we have put many measures in place to reduce this issue. We have sound proofing in place, and trains do not run throughout the night, we do also provide complimentary Ear Plugs in the rooms should you be a light sleeper. We can always assign a quieter room to you on your next stay on the city side which has less train noise but may have more city-life excitement. As a City Centre Hotel, it is rare to have Parking Facilities onsite. We do not advertise any parking facilities for the Hotel, but we do list on our website and through confirmation letters our suggestion for overnight parking to assist with this, as a City Centre Hotel space is at a premium. We suggest using Merchant’s Quay Car Park which we have a discounted 24-Hour Rate agreed with.Many thanks,Roisin Rooms Division Manager

10/10 Excellent

Dwayne

Stayed 1 night in Oct 2023
Response from Roisin | Rooms Division Manager on 24 Oct 2023
Hi Dwayne,Thank you for your 10/10 review!We hope to see you again soon.Many thanks,Roisin Rooms Division Manager

8/10 Good

Helen

Stayed 1 night in Oct 2023
Response from Roisin | Rooms Division Manager on 24 Oct 2023
Hi Helen,Thank you for your 8/10 review!We hope to see you again soon.Many thanks,Roisin Rooms Division Manager

6/10 Okay

Mairead

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great stay would recommend despite noise issue.
A great hotel. Staff very welcoming, helpful, a very clean, stylish, comfort hotel and brilliant food in Sophie's restaurant. The only issue was the noise outside the window from the rain. It dripped all night on the window frame and was so nosie i recorded it for the front desk. A design faul but needs to be sorted for a night sleep.
Stayed 1 night in Oct 2023
Response from Roisin | Rooms Division Manager on 24 Oct 2023
Hi Mairead,Thank you for your lovely comments on our staff, cleanliness, decor and food!I am sorry to hear you were disturbed and will pass your feedback onto the senior management team.Many thanks,Roisin Rooms Division Manager

8/10 Good

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
It was an excellent stay. Pool and gym is fantastic. Water in the shower took ages to heat up and didn't get very hot in our room. Quilt on the bed was too light for my liking and I woke cold a few times during the night. Cocktails were fab. Overall very nice break away.
Stayed 1 night in Oct 2023
Response from Roisin | Rooms Division Manager on 20 Oct 2023
Hi Deirdre,Thank you for your fab comments on our Pool, Gym and Cocktails! I am sorry to hear you found our quilts too light, we are happy to adjust the temperate in your room with a request to our reception team.We hope to see you again soon!Many thanks,Roisin Rooms Division Manager

2/10 Terrible

Brian Thomas

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Put in room duirectly in fron of train station and was treated to train horns and clanging all night. Next upnwas the techo at the gym on volume 11 at 8am. Was told there w a s no other rooms... not worth a penny
Stayed 1 night in Oct 2023
Response from Roisin | Rooms Division Manager on 20 Oct 2023
Hi Brian,Thank you for your review of The Dean Cork!Due to our central location and being neighbours with the Train Station, unfortunately from time-to-time you may hear some noise due to this, but this is not common and we have put many measures in place to reduce this issue. We have sound proofing in place, and trains do not run throughout the night, we do also provide complimentary Ear Plugs in the rooms should you be a light sleeper. We can always assign a quieter room to you on your next stay on the city side which has less train noise but may have more city-life excitement. Many thanks,Roisin Rooms Division Manager

10/10 Excellent

Sarah

Stayed 1 night in Oct 2023
Response from Roisin | Rooms Division Manager on 20 Oct 2023
Hi Sarah,Thank you for your 10/10 review!We hope to see you again soon,Many thanks,Roisin Rooms Division Manager

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a hotel
The Dean is an absolutely wonderful hotel. Staff were excellent and helpful. Great suggestions for local bars. The room was so quirky and very comfortable. It was such a great stay. Great value for money.
Stayed 2 nights in Oct 2023
Response from Roisin | Rooms Division Manager on 20 Oct 2023
Hi Monica,Thank you for your fantastic review of The Dean Cork! We are delighted to hear you loved our staff and bedrooms as much as we do.We hope to welcome you again soon,Many thanks,Thank you for your 8/10 review!We hope to see you again soon,Many thanks,Roisin Rooms Division Manager