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"Absolute rudest staff of any hotel we’ve ever stayed at. Hotel charged extra fees, while Expedia said all fees included in price. Beware: Hotel did not tell us that we couldn’t use credit for breakfast on day we left. Instead we had to pay more out of pocket for crappy breakfast. Staff charged to hold baggage while we awaited for them to assign room. Room had disgusting mold/mildew smell. This hotel isn’t 4 stars. They nickel and dime you worse than pick-pockets who assault tourist. Do yourself a favor, stay anywhere else!"

"The staff couldn’t be any more courteous helpful And pleasant. Rooms immaculate and spacious. "

"Good value new Grand Central"

"Staff was excellent. Breakfast was overpriced at $45 per person for a breakfast buffet? Elevators for such a large hotel were very good."

"Rooms very small. By coincidence, we had just taken an overnight train. Our bedroom on the train may have been slightly larger than our bedroom at this hotel."

"Staff was very welcoming and friendly. Location is excellent. Great value."

"This was a nice place to stay and in a good location. There is a small coffee shop/restaurant downstairs. I didn’t realize they had as much food as they did. Some vegan and GF too. I was bummed the rooftop chocolate bar was closed when I was there especially because the bar on the mezzanine level didn’t have Reisling Wine nor milk for Kahlua and milk. It was full to capacity when I was there with a lot of young people. The bed was comfortable and housekeeping did a fantastic job every day. I do wish the room had a hot pot for water. The black out shades were amazing and enabled me to sleep despite the noisy city."

"Rooms are a bit dated, but the staff is excellent as are the bartenders at the wheel tapper bar. No mini fridge in room but requested one and delivered in less than 10 minutes. Would definitely stay there again. "

"We had a wonderful visit at this nostalgic hotel. The staff was excellent. Fantastic location."