East Side All inclusive Holidays

Very friendly front desk staff made a great first impression. The room was clean and spacious

Despite some of the other negative reviews we read about staff being rude and dismissive, we did not encounter any of that. From check in to check out, everyone was very kind and accommodating. Our room was clean with great views and housekeeping made sure we always had fresh towels and our trash was taken out every day. Beware however there are no microwaves so don’t plan on being able to eat leftovers (or make popcorn or mac n cheese if you have little kids lol). Cannot beat the location though, right in the middle of Times Square. My only complaint is there are 2 restaurants (technically three if you count the very fancy rotating one on the top of the hotel The View) but the other two (Broadway Lounge and Revel & Rye) have the exact same menu so not really two restaurants in my opinion. Food was very ok and not very much variety. Also very expensive but honestly it’s expensive everywhere around there. Overall a great place and I would stay again.

High recommended , excellent location!!

There were 3 of us in the room. It was tight, but we managed. The room was cleaned daily. The breakfast was wonderful! The staff was good for the most part. Especially the maids and the guy who needed to unlock my safe!

Best city hotel we have ever stayed in - and we have traveled around the world a fair bit. The concierge gave our son a little Sofitel stuffy and waterbottles that we still use to this day, to refill water instead of using one time plastic bottles. The rooms are wonderful, big and clean. There’s a shower and bath. Truly awesome and will come back whenever we are in NYC.

MWe enjoyed our stay at Nine Orchard! From the moment we checked in, the staff was so helpful in answering any questions we had and giving recommendations for things to do and places to see in the area. The Swan Room is amazing. The cocktails at the bar were fantastic and the bar tenders were fun to chat with. The food and atmosphere were so nice. Breakfast at the Corner Bar was also good. We ended up just staying at the hotel for breakfast every day since it was so good. They had a cocktail hour while we were there for hotel guest only and we were surprised to have martinis on the cocktail hour menu. Everything was a five star in my mind.

Hotel hits all the 5 star spots apart from 2 points. 1 - the rooms are not soundproof at all, and being able to hear the conversations in the room next door so clear that i could repeat what they were saying is not what i would expect. Second - the front desk staff are not as polished and committed to the level of service i would expect from a top end 5 star hotel. Doormen were top class. All in all it's a good hotel, but with so much choice in NY, i have stayed in better.

Super spa - got a great facial, and the steam room was high quality (fast to warm up, good steam). Very friendly and helpful staff including concierge and doormen