Cozumel Hotel Guide - El Caracol hotels in Cozumel, Mexico.

"Clean"

"Beautiful grounds and lots of wildlife. Food at the buffets was hit and miss. Steakhouse restaurant was great! Some staff were very polite and helpful, and some seemed like the guests just being there was a burden. Sargassum had made its way past the barrier a couple days into our stay, but the staff worked hard for a few days to get the beach area cleaned."

"What an aweful Hotel. Food is barely edible. The waiter staff is useless and rarely even asked if I wanted a drink. Don't plan on relaxing, it is SO noisy due to activities at the pool going on all day. They only have Wifi in the lobby not in the room. I'm a solo traveler so i need connection for updates. The dive company Paradise Dive had really good Dive masters. They also own the slowest dive boat and needs to be retired. 8 am 2 tank dive back 6 hours later. "

"Un súper hotel"

"Its definitely time for a face-lift. Very little beer & liquor selection. Bartenders only doing whiskey or tequila shots. Excuses were to busy to do special shots or drinks. Not enough chairs and umbrellas on beach. The only inside bar smelled like urine. Desserts were terrible. Cheesecake was literally a cake with a piece of cheesecake in it. I was thankful that we could have access to the dream resort. Great food and atmosphere"

"Won’t go back."

"Great beach, nice staff, comfy bedding. Will visit again."

"Good"

"Very quiet resort. No real entertainment. Was very clean. Drinks were not top shelf. Only 2 a la carte restaurants. Overall we had a good time."