Ellastone Hotels

"Everything good"

"Pros: Hotel staff friendly and helpful. Short walking distance to Mickleover centre with a wide range of restaurants, pubs/bars.Good breakfast selection. Cons: Hotel appears outdated, especially the rooms. The first room I was given (308) had a sliding door to the balcony with a gap letting cold air through and offered no sound proofing to the busy A516. This room was happily exchanged for another (307) but again the balcony door offered no sound proofing or heat retention despite closing properly. Poor mattress as you could feel the springs. Review would have been 2* if it wasn't for the friendly staff."

"Old Hall is a quirky, beautiful old building. The bedroom was cosy and clean. The reception staff were amazing! Very friendly and helpful. Breakfast service was a little disappointed. We had to ask for water, brown sauce, baked beans, teaspoons and tables were left with dirty plates for longer than needed "

"In the main the stay was good but we were very disappointed with the room we were offered. This room faced directly onto the pool which was being used from 7.00 am each morning hence we were woken earlier than planned. The noise of the pumps were also an unwelcome distraction while trying to sleep - disappointing when we thought the rest of the hotel was good."

"fantastic all round"

"Didnt realise you had to pay an extra £10 to park "

"The whole experience, two nights, was excellent. The room was very large, well fitted and although we did not housekeeping refreshment were replenished, when requested. The food was of high standard and equally matched by the service. Only criticism was poor pressure in the sink hot water tap. It was an accessible room so understand the concern of the hot tap. "

"We stayed for 3 nights, the location of the hotel is great the conditions of the hotel is good, the staff was super friendly and helpful, the service was excellent. "

"Our room was ready for check-in rm 122. The shut window let alot of noise in from busy road. Pillows arent the comfiest. The breakfast was good, nice selection, hot english breakfast and tasty crispy bacon. My night was disturbed at 1.30am-2.30am by noisy guests slamming door and arguing loudly so it disturbed my sleep and didnt then feel safe. The car park is £5 surcharge which should just be added to the hotel booking cost as where else does one park! Location is good, near to spa and decent restaurants."