Grasmere Holidays

The heating wasn't working & the tiles on the bathroom floor was loose. The shower screen leaked and horrible sealant around bath & shower was dirty & coming away. Staff were good.

Curtain hanging off the rail in room. Looks like 3 rd world country Poor room servicing Receptionist Alexandra was lovely. V welcoming but obviously run ragged Restaurant hierarchy sniffy when we asked for coffee post 10 pm but waitress was nice & delivered to us. In my overall opinion ? Poor management & min wage staff left to run this place with little support. Just an observation but v common ! However good value & will return. You asked my opinion & gave it.

Clean property, dated rooms, no heating, limited breakfast, friendly staff.

Staff members are amazing and so was breakfast.

We paid for an executive room, it wasn’t worth the extra. Bed was very uncomfortable and had a dip in the middle, hairs on the bedding and towels, toilet seat was broken, extractor fan sounded like it was about to take off, the finishing touches just weren’t there. We usually stay in a standard room and far rate them over the executive. Facilities are excellent, common areas are nice and the staff are pleasant. Not our best stay here but satisfactory.