Helmsley Holidays

Unfortunately I was disappointed to find the sports bar area closed for the duration of my staff without being informed at the time of booking. I booked this hotel for the pool/snooker area as there’s nothing else close by in walking distance. If I had been aware of this closure I’d of booked elsewhere, very disappointing communication as it was a special birthday celebration and we sat in the room and had to watch tv instead.

The need to have ID for every adult in the flat for "health and safety" reasons is ridiculous. The flat itself was very nice though.

The checking in receptionist was exceptionally helpful. Went out of his way to make our stay comfortable and enjoyable. The recently refurbished room was wonderful, absolutely clean and it was as if I was sleeping in my own bed. We also had the dinner in the restaurant which was great, good value for money, more importantly all freshly prepared and not from frozen. Overall experience exceptional, would have given it 5* had on one occasion the elevator not been working.

Excellent customer service from the team