Palace Resorts hotels in Hidalgo, Quintana Roo

"We had an excellent time at Sunscape All-Inclusive Resort. It was our first trip with our baby and cannot speak highly enough of how the staff were so accommodating and friendly. Always there to help with a high chair and had a crib ready for us with fresh sheets each day. The resort is easily accessible with a stroller and easy to get around. The food was excellent! We loved the various restaurants, especially Azul, On Sunset and Viaggio. You can tell how much care the staff take looking after the property. Everywhere you go on the resort is clean. It’s evident the staff truly care and would highly recommend to anyone with little ones. No matter who you ran into in the halls, around the pool or in restaurants, all staff were so kind. Special thanks to Cesar at the front desk, Martin at Azul restaurant (and coconut drink designs by the pool) and Jose at the bar. These three gentleman truly made us feel at home. "

"Staff members were incredibly kind and helpful."

"Everyone was super friendly and helpful. The food in each of the restaurants including room service and beach service was very tasty and well prepared. We had a great time and plan on returning soon"

"The cleaning staff was great and kept my room stacked my beverages and snacks daily. The Pool Concierge Jose and Luis were the best part of the trip since they made my Birthday stay quite memorable. They were super kind and decorated my beach towels with BDay wishes and kind words written in sand. I loved that!!! My girlfriend and I felt safe throughout the week. We enjoyed our stay SO much, thanks to Jose and Luis but also the lobby bartender Mari. I hope to visit again!"

"Ok"

"Ava resort was absolutely beautiful! "

"Helpful staff and excellent food.... I'd definitely stay bere again"

"The staff is the greatest asset of this property. The building might be aging but they do an excellent job of maintenance and upkeep. Also the customer service and respect of the staff is phenomenal…"

"I had an amazing experience !!!! Highly recommended "