Lakeland - Winter Haven Hotel Guide - Luxury Hotels in Lakeland - Winter Haven, Florida

"During check- In There was a Internal Error on the original room booked, kuddos to Justina from Puerto Rico as she was amazing on resolving the issue in a timely manner, after a 22+ Drive from Tx with a exhausted 2yr old, after our flight was cancelled. Certainly Dealing with booking issues was the last thing we wanted! So we do appreciate the fast accommodation so we could get some rest after a long drive and the being placed in a quiet, clean and spacious room. Staff was helpful, courteous and quick to respond to guest needs, the water park was amazing our little one enjoyed himself very much We didn’t get Taste the food or explore the entire property, however it is our plan to do so on our next family trip to Orlando."

"The outdoor pool is nice"

"I would have liked a small broom in my room and swiffer for small spills and messes with kids. All the staff was very pleasant and answered any questions."

"Room was big, overlooking pool. Nice view. However staff appeared helpful but didn’t follow up on anything. Nothing was ever done that was expected of them. They didn’t tell us when our room was ready. Then told us they couldn’t ring an English mobile number ! They didn’t email as we were told either. Plus we were online the bar. We had a broken flush on the toilet and a broken lamp. They never bothered to sort either. Then we got a note saying as some rewards system we could pick a reward. We picked a Cabana for our last day. But when we went downstairs we were told we can’t have it as they need to book an apt to talk about the rewards system first. Hard sell tactics. "

"Always a pleasure to stay"

"Clean"

"Clean room, no parking issue, air conditioning"

"Very nice place"

"A bit over priced and overrated, but generally good. Main downside is super early checkout time of 10am. Beware of that."