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"We arrived and there was food and trash in the room an an insect. We were on the 32nd floor of the tresor tower and it always too 15-30 minutes to get the elevator up or down. We had to repeatedly ask for our sofa bed to be made up and when they finally did come when we were at dinner, they left the bed partially made and the room was a mess with some of our clothes left in the floor. Plus the room smelled horrible - like someone had used the bathroom and then made a hasty exit. We had a nice time at the pool but it wasn’t cheap (nothing there is) and definitely not 4.5 stars. "

"Great"

"This place is awesome! Only reason o am"

"breakfast is fresh and good"

"Only complaint what that the last night we did not have any hot water. Showers were cold. Other than that it was a great stay and we will come again. "

"Clean room and very quiet."

"There is minimal pool seating but plenty ocean/beach seating. Service was great but overly pricey."

"Let's just say that it is not what it looks like in the photos. Its quite rundown. We checked in and I was already freaked out. Got to the room and it stunk of cigarettes, but like someone had smoked there for a long while. The room next door had people in there fighting and too much riff-raff. The place was just dirt and rundown. Pool area needs a refresh. I literally didn't stay one night, checked out and went straight to the Hyatt Regency which was MUCH nicer. And they refused to refund me."

"We book last minute, and did not regate now. One minute."