Lakeland - Winter Haven Hotel Guide - Romantic Hotels in Lakeland - Winter Haven, Florida

"The 2bdrm villa was outdated, I was very disappointed in the room. There was hair in the tub the top cover on bed had stains. The kitchen had a terrible odor. The lazy pool and bar were the highlight of my stay"

"Dear Hilton Management Team, I am writing to formally express my concerns regarding my recent stay. As a long-time Hilton guest, I arrived with the expectation of receiving at least the standard level of service I have consistently experienced over the past 30 years. Unfortunately, my experience at this property fell far below that standard. At check-in, I was required to swipe my card approximately six times before the system accepted it. This triggered a fraud alert with American Express, resulting in my card being temporarily locked. I was also surprised to see a $300 incidental hold placed on my card—something I have never encountered at any Hilton property throughout my decades of travel. The issues continued the following morning. As I pulled back the linens, I discovered stains that were clearly not mine. I immediately reported this to management, and I was assured the room would receive a thorough cleaning and that fresh towels would be provided. Despite these assurances, the next day I received multiple text messages from staff members, including Eric and Andra, promising a deep cleaning that never occurred. After returning from a full day at Disney World, I found that the room had still not been cleaned. I ultimately had to call down close to midnight just to request clean towels. This experience was deeply disappointing and far from what I expect from any Hilton-branded property. I am requesting that this matter be reviewed and addressed appropriately. K.P."

"Breakfast was well staffed and well kept. Staff is very friendly and welcoming. They did everything they could to make sure we were ok. "

"The only complaint that I have was the explanation of the rooms while booking I booked the two bedroom suite and was not told it was two separate rooms divided by a hallway I was under the impression that it was all behind the same door so I had some safety concerns traveling with multiple children "

"we absolutely, loved our stay at orbit, it was clean and all of the staff members were very friendly and helpful, especially the women working the front desk they were incredible, politely helping us numerous times get things we needed and the entire property was well cleaned and maintained all day, even the pool was sparkly clean and the heated water and jacuzzi was definitely a plus, we definitely will be staying there again next time we go to Orlando"

"Best vacation spot ever "

"The water park was a very nice. We found blood in one of the pillow covers!"

"I checked in online via an email from Melia. When I arrived to get my keys at the front desk I had to fill out another form via a tablet and staff took a long time to check me in again. The next morning, although we hung the "do not disturb" sign on the door, housekeeping opened the door anyway and proceeded to enter my room. Housekeeping saw me sitting at the couch and then backed out of the room and left. The next morning after that, housekeeping knocked on our door and asked if we were checking out. We said no, because we were staying two more nights. I called the front desk to confirm what they had for our check out date and it was correct. Front desk said there was probably confusion for housekeeping, because they mentioned to them they were going to upgrade me to a bigger suite (that have not been mentioned to me at all). The staff was pressuring me to upgrade for free to another room, because we had a poor check in experience. I said it's convenient now that my family has already unpacked, had food in the fridge, and already settled in. The bartender was rude and annoyed to take food and drink orders. He was stressed probably due to short staff. Last year I had a great experience here, but this year was the opposite due to the staff. Very disappointing stay and experience for the price I paid."

"n/a"