Lakeland - Winter Haven Hotel Guide - Hotels with Spa in Lakeland - Winter Haven, Florida

"We were checked in by Simon from Brazil. He was so helpful. We selected the area we wanted to be near and we payed to upgrade to larger property. Simon was so patient and helpful."

"Our check in was pleasant. The gentleman who checked us in was helpful. Unfortunately, after we got to the room it was less great- we got a 3 bedroom 3 bathroom suite- it was plenty roomy, and there was a lovely screened in balcony. Unfortunately though, there were no towels in two of the bathrooms, less beach towels than we were supposed to have and very minimal supplies. We called for the towels which were left in a bag by the door- no apology or anything . There’s a keurig but no coffee pods, not even the reusable one where we could put our own coffee in- so you have to buy them at their little store or figure something out. There were no pot holders or dish towels, even though there’s a stove and oven. The whole place just seemed a bit run down and less than cared for. The headboard had a layer of dust in it. The screens on the balcony were coming apart a bit. The table in my room was missing a foot so the table was at like a 30 degree slope The water park was fun and the music and drinks were lovely. We enjoyed the day. However, very hard to find a seat in the shade- all of those seats you had to pay for. So that was a bit annoying. I felt like anything aside from the very basics has a substantial up charge. It was an ok weekend, but I did not feel like it was a special or outstanding place."

"Second year staying here and we loved it. Lots to do if you have kids. Will be back again next year."

"We can’t stop talking about how amazing everything was at this resort. So far the best experience at a resort. We will definitely return, and recommend this place to family/friends! So much excitement about everything at this place that I’m at a loss for words. So much activities to do here that you don’t even get a chance to explore outside. Prices are good, staff is super friendly and helpful, security is extremely helpful and approachable. Just love it here!"

"Clean room"

"Eating at jolly roge waiting 30 minutes and lose my order. I love westgate hotel n water park. Excellent customer service. I will go again."

"This hotel was very clean and staff was cordial and courteous. The location was perfect for a Walt Disney World stay."

"There is nothing that really sets this hotel apart from the others that we've stayed at when visiting Florida. As a matter of fact we'd prefer to stay in one of those then this hotel again. The room itself was nice but, the resort fee should cover parking it does not. There are no hot tubs on the property and all the pools close early except for one. So if you want to relax after visiting theme parks all day, you cannot. "

"I arrived after midnight, and staff was waiting to check me be in. My room was clean and neat, and everything worked as it should. The location was great - only 10-15 minutes from all of the WDW parks. I will definitely stay here again!"