Empire Hotel Group hotels in Little Italy, New York

"Super friendly staff , good rooms - just a great base for our trip again p"

"I think the hotel itself was old. But it was clean. Staff assigned us a room that was already occupied. Location is great. The only bad thing was the heater did not work and with the bed it only had a comforter no sheets other than a fitted sheet."

"Clean room, friendly staff"

"We had an amazing stay. There was 5 of us and we stayed 5 nights. The bathroom was a little small but we managed. I loved the fact that we had 2 rooms and 3 beds. Everything was clean. The staff were great and was so very helpful. Would stay again. "

"Check in was not a great experience. The room is good. There was a light fully strobing when I got to the room. I went back down to the front desk at 4pm (because no one answered the phone) to ask them to have it fixed and they didn't come to fix it until after 10pm. Overall, the hotel is fine. Just started off my stay poorly."

"Check-in takes very long. Unclear why this is not automated or self-check-in No coffee machine in the room Curtains and carpets are very scruffy"

"I’m traveling on recreation. And I’m traveling alone. This is a wonderful place for a single traveler, but I think couples seem to enjoy it too. This location is fantastic. It’s right in the heart of Times Square. Numerous restaurants within just a few walking steps. There’s even a really full Service grocery store right around the corner. You can walk to the Port Authority terminal one and a half block away. My room was quiet, there’s a nice lobby and a reasonable coffee shop on the lobby level. There’s also a very lovely quiet space just off of the coffee shop."

"No chairs in room, no desk to do work on, room way too small, wallpaper unsightly. No microwave to use in the hotel. Staff was friendly."

"The elevator situation was so inconvenient. They kept glitching and sending everyone to the wrong floors, and one of the elevators didn't work the whole time! Also did not tell us that there was construction occurring on the property, definitely overpriced for what it was, they didn't even give us water. Our room also was not properly cleaned, we found someone's glasses in our room. Do not stay here!!!"