The property was beautiful, lovely view, lovely area, next to the beach, pool, comfy beds, balcony, everything was lovely, the wait staff were lovely, the cleaning ladies were lovely, the food was nice, the drinks were good. All of this was very nice, however the reception staff, not all but some, were very rude. I was asking for help with a situation with my air conditioning not working, someone went but the do not disturb was on, my fault, however when I came back later it still wasn’t on so I asked for assistance. I was then talked over, the lady assisting me would stop mid conversation and help someone else and then come back. This happened frequently through this encounter and not even acknowledge that she was doing it or say be right back. I found this to be very rude. I wouldn’t come back on that alone.