Seasonal outdoor pool, pool loungers

Reviews of MLL Blue Bay Hotel

3 out of 5
MLL Blue Bay Hotel
C/ Camino Vecinal de Genova-Sant Agusti, No. 30, Palma de Mallorca, Mallorca

Reviews

7.8

Good

Rating 10 - Excellent. 94 out of 396 reviews" "
Rating 8 - Good. 180 out of 396 reviews" "
Rating 6 - Okay. 92 out of 396 reviews" "
Rating 4 - Poor. 23 out of 396 reviews" "
Rating 2 - Terrible. 7 out of 396 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from staff excellent, always eager to help
Stayed 6 nights in Sep 2023
Response from Your MLL Blue Bay Hotel Team on 8 Nov 2023
Dear Lynn, Thank you very much for your kind review.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to see you again soon, Kind regards,Your MLL Blue Bay Hotel Team

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nos encantó quedarnos en este hotel. Las personas que trabajan ahí eran muy amables y el desayuno estaba delicioso. Nos trataron muy bien todos los empleados de ahí pero el que se portó muy increíble con nosotros fue Rodrigo. Nos ayudó mucho y nos puso mucha atención y fue muy agradable. Y siempre tenía una sonrisa en su cara. Cualquier cosa que necesitábamos él estaba ahí para ayudarnos. También nos gustó todo lo del hotel porque era muy tranquilo y cerca de todo. Mi mamá y yo recomendamos este hotel.
Stayed 3 nights in Jul 2023
Response from Your MLL Blue Bay Hotel Team on 1 Aug 2023
Estimada Karla,Muchas gracias por la reseña acerca de su experiencia en MLL Blue Bay Hotel y la inmejorable valoración que ha compartido.Nos alegra saber que disfrutó de su estancia y que nuestro personal, especialmente Rodrigo, fue amable y atento a sus necesidades. Agradecemos sus amables palabras sobre el desayuno delicioso y la tranquilidad del hotel. Nos enorgullecemos de ofrecer un ambiente agradable y cercano a lugares de interés, como la playa de Cala Mayor y el centro de Palma de Mallorca.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Your MLL Blue Bay Hotel Team

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Visited number of occasions, staff very helpful and friendly, room cleaned daily, pool area kept very clean
Stayed 8 nights in Jun 2023
Response from Your MLL Blue Bay Hotel Team on 22 Jun 2023
Dear Lynn,Thank you for positively reviewing your stay.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We also appreciate your mention of our prime location and we are glad it met your needs. We look forward to welcoming you back. Kind regards,Your MLL Blue Bay Hotel Team

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the property was a short driving distance from the Palma ferry port and also had a bus stop near the front door if you plan to take public transit around. The view from either side of the hotel was very nice; Garden/Sea view or a Mountian view. The beds were a bit hard for my liking but the bathrooms have been updated nicely.
Stayed 1 night in Jun 2023
Response from Your MLL Blue Bay Hotel Team on 12 Jun 2023
Dear Natalie,Thank you for taking the time to share your experience.We are glad that our location was just what you were looking for, however, we regret that you were not fully satisfied with your stay.Our challenge is to make sure that we suit all our guests' tastes; our beds are of high quality, but it is not always possible to get this completely right for everyone.However, we value your feedback, and be assured that your comments have been noted.We look forward to welcoming you back.Best regards,Your MLL Blue Bay Hotel Team

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and pleasant
Stayed 3 nights in Apr 2023
Response from Your MLL Blue Bay Hotel Team on 24 Apr 2023
Dear Nigel, Thank you for your review.We are glad that you had a pleasant stay with us and appreciated our high standards; your satisfaction is our highest reward.We hope to welcome you back.Best wishes,Your MLL Blue Bay Hotel Team

8/10 Good

Ion Cosmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from Your MLL Blue Bay Hotel Team on 3 Oct 2022
Dear Ion Cosmin,Thank you for rating your recent stay.We are happy to have met your requirements.We would love to know how we could have improved your experience with us.We look forward to welcoming you again. Best regards,Your MLL Blue Bay Hotel Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!!
I was slightly worried about our stay due to previous reviews but I needed have worried! Myself and my young son had a lovely stay! Everything was clean that I saw, our room was small, not ultra modern but I feel this is reflected in the price! Comfy clean beds, outstanding staff! Especially the fabulous bar man that went out of his way every day for us including bringing cold water for my son when he was all hot and bothered waiting for a taxi! 10-15min walk with a little person to the beach or to the bus stop to take you into Palma. One big annoying thing… I didn’t find the big supermarket until the last day! It’s on the main road directly under the hotel hill under a gym. Frustratingly I spent all week buying things from the tiny shops on the way to the beach most of the week! I have one tiny complaint … travelling alone with a young son exhausted from swimming every night it would have been nice to have had a tiny table on the balcony to use for the odd picnic supper! , our room only had 2 uncomfortable plastic chairs on the balcony. Overall .. highly recommended for a cheap stay near a beach, with a pool , fantastic breakfast & breakfast staff and the best barman in the world!!, 25 euros from the airport with a 25mins journey, but with a taxi booked through the hotel the return airport taxi trip was nearly 35 euros. We had a wonderful trip
Stayed 4 nights in Aug 2022

6/10 Okay

Chanceline

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Disappointed 😞
Receptionist on check in wasn't friendly. Room service conditions were not explained. One of the restaurant staff was very rude to me. I was surprised diner did not come with drinks even tap water wasn't provided. I was told I have to buy water and I wasn't allowed to bring my own water. This is ridiculous. This was something they were supposed to highlight to me during the booking and on point of check in. Also not many meal options provided. Room did not have a fridge under the heatwave. However room cleanining was on point. This is the only service l was happy with in the hotel.
Stayed 6 nights in Aug 2022

6/10 Okay

Natalie

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from Your MLL Blue Bay Hotel Team on 10 Jul 2022
Dear Natalie, Thank you for taking the time to rate your stay with us. We're sorry your experience hasn't been fully satisfying. However, we would love to know what would have made your stay even better. We look forward to welcoming you again. Best regards, Your MLL Blue Bay Hotel Team

8/10 Good

Louis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, except the lack of shops and restaurants close by as the hotel was on top of a hill. This, however, resulted in amazing views :)
Stayed 2 nights in Jun 2022

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was walking distance to the beach which I enjoyed
Stayed 1 night in May 2022

6/10 Okay

Paula

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean and the staff was lovely. Breakfast is nice. However there was an old sweat smell in our room and furnishings need to be updated.
Stayed 4 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Absolutely wonderful stay at MLL Blue Bay Hotel. Stayed fir 3 nights bed and breakfast. Spotlessly clean, great pool area (which was also extremely clean), and great breakfast choices, something for everyone. Staff also very friendly and helpful. Would definitely return!
Stayed 3 nights in Aug 2021

10/10 Excellent

Alin, Edinburgh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel, very good views and nice stuff.
Stayed 14 nights in Jul 2020

10/10 Excellent

Ailsa, Manchester

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff were all happy and helpful especially Mika on reception and Paco on the bar. Good breakfast and real value for money. The hotel was also very clean
Stayed 4 nights in Mar 2020
Response from Ana on 18 Mar 2020
Dear Alisa, thank you for your kind review! We truly appreciate your lovely words about our staff. It's definitely a boost for us every time we read such positive reviews. We will be sure to let Mika and Paco know that they made an impact during your stay. We hope to welcome you back to the hotel soon! All the best from the entire MLL Hotels Team

10/10 Excellent

Verified traveller

Stayed 10 nights in Nov 2019

2/10 Terrible

BENITO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
all about the money
Wouldn’t let me cancel due to ill health so I had to pay for the booking, awaiting a response from the CAB. No empathy here, avoid booking, go with a hotel more sympathetic and empathetic which isn’t all about the money
Stayed 7 nights in Nov 2019
Response from Blue Bay on 11 Dec 2019
Dear Benito, Thank you so much for taking the time to share your thoughts based on your holiday experience at our hotel. We hope you enjoyed the special location of our establishment. We are located on a small hill of Cala Mayor, a quiet town very close to the city and to the centre of Palma. In our environment we have several beaches and coves in which you can enjoy fine white sand and a refreshing bath in the Mediterranean Sea. Naturally I am terribly disappointed that our staff members did not show case the usual level of hospitality which we pride ourselves on and I have shared your feedback with the entire team at the hotel. Please be assured that this is not a usual occurrence at the hotel and I do hope that we have the chance to welcome you back to the hotel in the future. If you are returning to the hotel please contact me directly so that I can personally oversee your stay with us. Once again, thank you for your visit; we hope that you had a pleasant journey back home and we look forward to welcoming you again at your earliest convenience. Warmest Regards, All the team at MLL Hotels.

8/10 Good

Juliana

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
It was a lovely hotel, very friendly, it was November and cold outside but the hotel was lovely nice and warm, very comfortable, with great breakfast actually the breakfast was outstanding.
Stayed 2 nights in Nov 2019
Response from Blue Bay on 11 Dec 2019
Dear Brian, Thank you for taking the time to write your kind review we really appreciate it! We are thrilled to read your positive comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. As you well say, our breakfast offer is very complete. It is prepared daily by our kitchen team with care and pamper so that our guests enjoy a great and balanced Mediterranean breakfast. We hope this was one of many great stays as it would be our pleasure to welcome you back in the near future. Best wishes, All the team at MLL Hotels.

10/10 Excellent

Lenny-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good value for money
Given the price point, I felt that the hotel was comfortable and represented good value for money. There was a lack of information about breakfast and the restaurant, with the room not spotless, but the staff were very friendly. There was though a pervasive smell of cigarette smoke across the heating units which was pumped into the rooms.
Stayed 7 nights in Nov 2019
Response from Blue Bay on 17 Nov 2019
Dear guest, Thank you so much for sharing what a good time you had at our hotel. From your words we believe you completely understood our concept: to offer great quality accommodation at extremely competitive rates. We are also pleased to read that you found our staff friendly - all the teams consistently strive to provide the highest standards so they will be very happy with your comments. In reference to the inconvenience you comment about the cleaning, we want to convey our surprise and our regret to this unusual situation. Our cleaning crew must comply with a meticulous protocol. It would have been very useful if during your stay, you would have communicated this to our reception staff which would have given you an on-site solution as soon as possible. Again, we thank you for your effort in writing and sharing this review and hope you will consider our hotel in your future holiday plans. Yours Sincerely, All the team at MLL Hotels.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2019

8/10 Good

Stephen

Business traveller
Liked: Staff & service, room comfort
Mallorca Trip
Trouble free stay, bus stop outside hotel, reasonable cab fares and buses. Good eateries nearby. However the property could do with a cosmetic upgrade throughout.
Stayed 8 nights in Oct 2019
Response from Blue Bay on 10 Nov 2019
Dear Stephen, Thank you so much for taking the time to share your thoughts based on your holiday experience at our hotel. Our establishment is located in the town of Cala Mayor approximately 7 kilometres from the historic centre of the city and with an excellent connection to both the motorway and urban roads. Once again, thank you for your visit; we hope that you had a pleasant journey back home and we look forward to welcoming you again at your earliest convenience. Warmest Regards, All the team at MLL Hotels.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay.
It was a very nice hotel and the staff were brilliant. I would suggest a room with a sea view as this is lovely. We went half board and the choice of food was very good and the quality was fine. Public buses take about 35 minutes to get to Palma. There is a bus stop outside the hotel and another route stop at the bottom of the hill. A single trip costs €1.50 so very good value
Stayed 6 nights in Oct 2019
Response from Blue Bay on 28 Oct 2019
Dear Andrew, Thank you so much for sending in a review I’m delighted you had such a great stay. We are thrilled to read your positive comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are also pleased to read that you have enjoyed the buffet and its good selection, both at breakfast and at dinner. It is certainly important for us to know that the cares with which we design our menus are appreciated by our customers. We look forward to welcoming you back to our Hotel in the not too distance future. Sincerely, All the team at MLL Hotels.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good cleaning and personal / staff. Great people at the restaurant, bar and reception.
Stayed 5 nights in Sep 2019
Response from Blue Bay on 28 Oct 2019
Dear guest, Thank you so much for your kind comments and compliments. We are excited to be so positively qualified by our cleaning service, it is for us a factor of vital importance and nothing is more pleasing to us than seeing our work reflected in the good impressions of our guests. We are also pleased to read that you found our staff friendly - all the teams consistently strive to provide the highest standards so they will be very happy with your comments. We hope this was one of many great stays as it would be our pleasure to welcome you back in the near future. Best wishes, All the team at MLL Hotels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and tidy, staff were lovely and pool was great!
Stayed 4 nights in Jul 2019
Response from Indico Rock on 7 Aug 2019
Dear guest, Thank you for taking the time to write your kind review we really appreciate it! We are excited to be so positively qualified by our cleaning service, it is for us a factor of vital importance and nothing is more pleasing to us than seeing our work reflected in the good impressions of our guests. We are thrilled to read your positive comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We hope this was one of many great stays as it would be our pleasure to welcome you back in the near future. Best wishes, All the team at MLL Hotels.

8/10 Good

St

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening entertainment was a bit outdated . The food was good,well presented and prepared. The staff was really helpful. I would recommend a weekend there..
Stayed 7 nights in Jul 2019
Response from Blue Bay on 16 Jul 2019
Dear guest, Thank you for taking the time to write your kind review we really appreciate it! It is a pleasure to know that our varied culinary offer has pleased you. It is made with the careful dedication of our chefs on a daily basis, so that our customers also enjoy this important aspect during their vacations. We are very sorry that our programmed animation activities weren’t adapted to your needs and preferences. Our team works very hard and with great desire every day to offer the best possible entertainment service to our guests. Anyway, we will write down your comment and we will work to improve our services; we never forget that the opinion of all our guests is of vital importance to offer the best services. Thank you for recommending us and we hope to see you again soon! Best wishes, All the team at MLL Hotels.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is OK. The hotel is a bit outdated but well maintained. It is very convenient for visit Genova Cave. The beach is near.
Stayed 3 nights in Apr 2019
Response from Blue Bay on 1 Jul 2019
Dear guest, Thank you so much for sharing what a good time you had at our hotel. We are pleased to know that the room assigned was beyond your satisfaction, and as you comment, we have spectacular and clear views of the Bay of Palma in all our double rooms. As you well say, our establishment has a very special location. We are located on a small hill of Major Cove, a quiet town very close to the city and the centre of Palma. In our environment we have several small beaches such as the beautiful beach of Cala Mayor or Portals Nous and coves in which you can enjoy fine white sand and a refreshing bath in the Mediterranean Sea. Also the beautiful and lively Puerto Portals, with impressive boats and pleasant places and restaurants, located 7 minutes by car from our hotel. We look forward to welcoming you back to our Hotel in the not too distance future. Sincerely, All the team at MLL Hotels.

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Present
Palma and Sun 🌞 Good spot, despite initial thoughts, the store and restaurants in easy walking distance. Doors were a little thin could hear other hotel guests coming and going. WiFi was rather slow Good breakfast.
Stayed 5 nights in May 2019
Response from Blue Bay on 5 Jun 2019
Dear Ben, Thank you so much for your kind comments and compliments. As you well say, our breakfast offer is very complete. It is prepared daily by our kitchen team with care and pamper so that our guests enjoy a great and balanced Mediterranean breakfast. In our hotel, rest is just as important as fun, that is why we always ensure a pleasant rest. It would have been very useful for us if you would have gone directly to our reception staff to report the event in order to have taken measures in situ and solve the discomfort that this was causing. We look forward to welcoming you back to our Hotel in the not too distance future. Sincerely, All the team at MLL Hotels.

8/10 Good

Verified traveller

Stayed 8 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 4 nights at MLL Blue Bay. The hotel has a convenient location, close to Palma, however parking is a bit of a hassle on the narrow streets as hotel parking is limited. When I inquired about parking places before our visit, the phone customer service was awful, they hung up the phone as they did not speak/understand English. Hotel staff on site was excellent though. The view from our room was amazing, breakfast was very nice too. I think the walls were extremely thin as we could hear everything from the surrounding rooms and from the corridor.
Stayed 4 nights in May 2019
Response from Blue Bay on 22 May 2019
Dear guest, Thank you so much for sending in a review I’m delighted you had such a great stay. We are pleased to read that you have enjoyed the buffet and its good selection at breakfast. It is certainly important for us to know that the cares with which we design our menus are appreciated by our customers. On the other hand we would like to inform you that our hotel has a small free outdoor parking in the vicinity of our establishment as well as an indoor parking with cost. It is a pity that you did not consult with our reception team; they would have gladly indicated these options. We look forward to welcoming you back to our Hotel in the not too distance future. Sincerely, All the team at MLL Hotels.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The views are outstanding. The bar staff and waiting staff were excellent and made you feel comfortable. Reception staff weren't the most approachable. We requested a high floor (as I'm sure many do) but only got the 2nd floor out of 8 floors. Asked at reception to be moved t a higher floor but was told it was not possible, twice. I doubted that. The air/con is pre-set by the hotel for seasonal heat or cooling so didn't cool our room at night when we needed it. Apart from those 2 issues, the rest of the stay was excellent. Food was 4 star standard and very enjoyable. Special mention to Carmen, she was an absolute soldier for MLL Blue Bay. I would hire her for my company if I could. If we could have cooled the room and received a higher floor as requested 3 separate occasions, I would have given maximum rating. Great value.
Stayed 7 nights in Apr 2019
Response from Blue Bay on 22 May 2019
Dear guest, Thank you so much for sharing what a good time you had at our hotel. As you well say, our establishment has a very special location. We are located on a small hill of Major Cove, a quiet town very close to the city and the centre of Palma. In our environment we have several small beaches such as the beautiful beach of Cala Mayor or Portals Nous and coves in which you can enjoy fine white sand and a refreshing bath in the Mediterranean Sea. Also the beautiful and lively Puerto Portals, with impressive boats and pleasant places and restaurants, located 7 minutes by car from our hotel. Regarding the incident with the air conditioning, we are sorry you didn’t feel that it cooled the room enough; we hope that in your next visit your experience will be different. We look forward to welcoming you back to our Hotel in the not too distance future. Sincerely, All the team at MLL Hotels.

10/10 Excellent

Rodrigo, London

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great value for money. Friendly staff and great breakfast. Shame the swimming pool was still closes just before Easter which could have been informed to guests in advanced. Info about tv control remote and safe key should be displayed in the rooms or informed at check-in
Stayed 5 nights in Apr 2019
Response from Blue Bay on 19 May 2019
Dear Rodrigo, Thank you so much for your kind comments and compliments. As you well say, our breakfast offer is very complete. It is prepared daily by our kitchen team with care and pamper so that our guests enjoy a great and balanced Mediterranean breakfast. On the other hand, we thank you for your very nice compliments for our team of staff here, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We hope this was one of many great stays as it would be our pleasure to welcome you back in the near future. Best wishes, All the team at MLL Hotels.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Good
Stayed 2 nights in Apr 2019
Response from Blue Bay on 19 May 2019
Dear guest, we are glad to know that you have enjoyed your stay with us. We would love to have you back soon. Best wishes, All the team at MLL Hotels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

8/10 Good

Mary, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at MLL Blue Bay from 1-5 April 2019. I had a room on the fourth floor with a balcony and stunning sea view. The room was nice, with comfortable twin beds and plenty of storage to pack your clothes away. There was a TV but you have to ask at the reception for the remote. The bathroom was small, but had a large mirror, hair dryer, plug point, bath, toilet, and plenty of towels, shampoo, body wash and soap. The hotel WiFi is a little weak in places but it worked fine most of the time in my room. The walls are quite thin so you can hear people in others rooms and the corridor. The hotel has two outdoor pools. Signs were up saying pool closed, but there were people swimming in it. There are lots of sun loungers round the pool which is nice for relaxing. I had half board food. The buffet food was often cold / lukewarm, but there was a good selection of dishes. Drinks are included in the price at breakfast but for dinner you have to pay separately and there is no free tap water. The location of the hotel is perfect. There are good bus routes into town and the airport. However it’s a steep walk to the hotel so not good for those with mobility problems. Overall the hotel is a great stay for the price and I would recommend staying here.
Stayed 4 nights in Mar 2019
Response from Blue Bay on 16 May 2019
Dear Mary, Thank you for taking the time to write your kind review we really appreciate it! As you well say, our establishment has a very special location. We are located on a small hill of Major Cove, a quiet town very close to the city and the centre of Palma. In our environment we have several small beaches such as the beautiful beach of Cala Mayor or Portals Nous and coves in which you can enjoy fine white sand and a refreshing bath in the Mediterranean Sea. Also the beautiful and lively Puerto Portals, with impressive boats and pleasant places and restaurants, located 7 minutes by car from our hotel. It is a pity that during your stay you did not tell us about the Wifi service, our reception team is at your disposal to solve any inconvenience that may arise during your visit. Thank you for recommending us and we hope to see you again soon! Best wishes, All the team at MLL Hotels.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly and helpful Brilliant variety for breakfast Room was spotless Beds are very comfortable
Stayed 2 nights in Mar 2019
Response from Blue Bay on 13 May 2019
Dear guest, Thank you for taking the time to write your kind review we really appreciate it! We are pleased to read that you found our staff friendly - all the teams consistently strive to provide the highest standards so they will be very happy with your comments. We are excited to be so positively qualified by our cleaning service, it is for us a factor of vital importance and nothing is more pleasing to us than seeing our work reflected in the good impressions of our guests. We hope this was one of many great stays as it would be our pleasure to welcome you back in the near future. Best wishes, All the team at MLL Hotels.

8/10 Good

Andrew Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view from the balcony, the staff and the room was great!
Stayed 5 nights in Feb 2019
Response from Ana on 1 Mar 2019
Dear Guest, thank you very much for taking the time to tell us about your stay at our Hotel. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. We are also very happy to read that our staff and services met your needs and expectations. We are very proud of the Team here who work very hard to ensure they deliver high standards of customer service at all times, and that our guests feel welcome and comfortable whilst away from home. We look forward to welcoming you back to the hotel in the near future. Best regards, the entire MLL Hotels Team

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely short break away
Excellent hotel with really friendly and professional reception staff. Would certainly go again. Just a little note for people who haven't stayed there before... it's up quite a steep hill, but the no 46 bus from Palma drops you close by
Stayed 4 nights in Oct 2018
Response from Blue Bay Hotel on 22 Oct 2018
Dear Liz, Thank you for your charming review. It is very rewarding for all the team to receive such feedback and praise. We thank you for your very nice compliments for our team of staff here, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We hope this was one of many great stays as it would be our pleasure to welcome you back in the near future. Best wishes, The whole team at MLL Hotel.

10/10 Excellent

Federica, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a lovely 4 days holiday break at the Blue Bay and I will definitely come back there next time I will visit the island. The staff is super friendly from reception to restaurant, bar and house keeping. Room was very clean and very comfortable to. Food was delicious and a big variety of meals was well presented. Every night some events was on in the bar. Thank very much to the whole staff who make my days very lovely even if it was a bit raining.
Stayed 4 nights in Oct 2018
Response from Blue Bay Hotel on 22 Oct 2018
Dear Federica, Wonderful to hear you had an excellent stay! Thank you so much for your lovely comments on the service. We are pleased to read that you found our staff friendly - all the teams consistently strive to provide the highest standards so they will be very happy with your comments. We are happy to hear that you enjoyed our excellent service and that our rooms were according to your likings. Rest assured that we will pass your opinion on to our team. We are also pleased to know that our high standards of hygiene and cleanliness met your expectations. We are very happy to know that the diversity of our buffet has surprised you. Our food is one of the strengths of our service. All our kitchen team strives on all the dishes to meet all your needs. We are truly honoured that you chose to stay with us and look forward to welcoming you back soon. Best Wishes, The whole team at MLL Hotel.

10/10 Excellent

Alin, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied. Good food. Very friendly staff. Clean.
Stayed 5 nights in Aug 2018
Response from The whole team at Blue Bay Hotel on 13 Sept 2018
Dear Alin, Thank you for taking the time to write your kind review we really appreciate it! We are excited to be so positively qualified by our cleaning service, it is for us a factor of vital importance and nothing is more pleasing to us than seeing our work reflected in the good impressions of our guests. We are very satisfied with your comment about our gastronomic offer. Our chefs, every day, put all their effort into pampering our guests with new culinary options. We are really pleased that your stay was so satisfactory and we hope to be able to welcome you back here soon. Best wishes, The whole team at Blue Bay Hotel.

10/10 Excellent

Cat, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel walking distance to beach and shops
Clean and tidy overall. Food was a good variety at breakfast and evening. Free WiFi in public areas only. Situated at the top of a steep hill so not great for people with walking or breathing issues. Great views of the sea. Staff were very knowledgeable and helpful, recommending some great local cuisine.
Stayed 4 nights in Apr 2018
Response from María on 21 Apr 2018
Dear Guest, our aim is to provide our guests with memorable experiences and we are delighted to learn that we were able to leave a positive impression. Please be assured that your comments about the excellent service will be shared with the entire team in order to motivate them to always deliver the best to our guests. Thank you for taking the time to share your experience. Best wishes, the entire Blue Bay Team

8/10 Good

Ann ward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quite break
Our visit was great ,would stay again
Response from The whole team at Blue Bay Hotel. on 16 Apr 2018
Dear guest, Thank you for taking the time to write your kind review we really appreciate it! We are very happy to read that your recent stay with us has been of your liking and that you will come back to our hotel to enjoy our facilities during your next vacation. We look forward to welcoming you back to our Hotel in the not too distance future. Sincerely, The whole team at Blue Bay Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very modern and nice. Had a big breakfast buffet. Close to the bus for the city center.
Stayed 2 nights in Mar 2018
Response from The whole team at Blue Bay Hotel on 28 Mar 2018
Dear guest, Thank you for taking the time to write your kind review we really appreciate it! As you said, our establishment is located in the town of Mayor Cove approximately 7 kilometres from the historic centre of the city and with an excellent connection to both the motorway and urban roads. We are also pleased to read that you have enjoyed the buffet and its good selection, at breakfast. It is certainly important for us to know that the cares with which we design our menus are appreciated by our customers. We look forward to welcoming you back to our Hotel in the not too distance future. Sincerely, The whole team at Blue Bay Hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness
Modern hotel, close to bus stop. Staff were helpful. Soap was only a very small bar. Juices at breakfast were watered down. Was not given a remote for the tv at check-in. Internet service was sporadic.
Stayed 1 night in Mar 2018
Response from The whole team at Blue Bay Hotel on 27 Mar 2018
Dear guest, Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to read your positive comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are sorry to read the incidents in your room, this is not something that usual happens. Our number one goal is to make our guests feel like they are at home. We would love for you to give us another opportunity to demonstrate this to you. Best wishes, The whole team at Blue Bay Hotel.

8/10 Good

Soozie Soo, Hull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful.
Cheap deal for 3 nights. On second floor but lovely sea view. Staff really friendly and helpful. Good variety for breakfast, hot and cold food. Hotel top of steep hill, hence the good view, but manageable. Bus €1.50 to Palma. Taxi €30 or bus €5 to airport. Would go again.
Stayed 3 nights in Mar 2018
Response from Guest Relation Department on 19 Mar 2018
Dear guest, Thank you for taking the time to write your kind review we really appreciate it! We are thrilled to read your positive comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are also pleased to read that you have enjoyed the buffet and its good selection, both at breakfast and at dinner. It is certainly important for us to know that the cares with which we design our menus are appreciated by our customers. We look forward to welcoming you back to our Hotel in the not too distance future. Sincerely,The whole team at Blue Bay Hotel