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Reviews of Palma Suites Aparthotel

4 out of 5
Palma Suites Aparthotel
Plaça Mercadal, 8, Palma de Mallorca, Mallorca

Reviews

9.6

Exceptional

Rating 10 - Excellent. 358 out of 467 reviews" "
Rating 8 - Good. 91 out of 467 reviews" "
Rating 6 - Okay. 13 out of 467 reviews" "
Rating 4 - Poor. 3 out of 467 reviews" "
Rating 2 - Terrible. 2 out of 467 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really helpful and friendly staff. The hotel was lovely and a short walk to major attractions (cathedral and beach) as well as the bus stops to go further afield. Everything you need is here. The apartment came equipt with everything we needed for our stay.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jerome

Liked: Cleanliness, amenities, property conditions & facilities
Classic property made me feel right at home, enjoyed the cultue of the city.
Stayed 7 nights in Mar 2024
Response from Katja Hartog on 19 Mar 2024
Jerome, Thank you for taking the time to send us your feedback on your stay at Palma Suites!We are really so glad to hear that you enjoyed both the hotel and Palma!Welcome back again!Palma Suite Hosting Team

10/10 Excellent

Margery

Liked: Cleanliness, property conditions & facilities
The reception staff who are always welcoming and helpful.
Stayed 3 nights in Feb 2024
Response from Katja Hartog on 19 Mar 2024
Margery,Thank you! We are very happy that you enjoyed staying with us! Best wishes and hope to welcome you back soon again!Palma Suites Hosting Team

10/10 Excellent

Charles

Travelled with partner
Liked: Amenities
Great stay at Palma Suites. The staff was kind and helpful. The rooms fairly large. Would stay here again.
Stayed 4 nights in Jan 2024
Response from Katja Hartog on 19 Mar 2024
Charles, Thank you for your feedback, so kind of you and we are very happy that you had a nice stay!Welcome back soon again!Palma Suites

10/10 Excellent

C

Travelled with family
Liked: Cleanliness, room comfort
A great stay - highly recommended.
My family had two apartments for one week each. Friendly greeting and welcome drink upon check in. Apartments were well equipped, very well maintained and comfortable to live in. Daily service of fresh towels and bin emptying. An excellent clean mid stay. We took advantage of the low priced drinks at the daily happy hour in the lovely bar and seating area. We also had a hire car from the airport for the week for day trips around Mallorca. Palma Suites arranged reasonable rates at a clean and secure underground parking garage that was an easy 3 minutes walk away. Palma Suites feels very 'high end' but the staff remain friendly. I highly recommend Palma Suites.
Stayed 7 nights in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, room comfort
All the staff were excellent and very helpful. Hotel is in perfect condition to a very high standard
Stayed 5 nights in Dec 2023

10/10 Excellent

Julie

Liked: Cleanliness, room comfort
Fabulous place to stay
From arriving to departing, everything was perfect. Wonderful staff, nothing was too much trouble for them. Great apartment, spotlessly clean and had everything you needed for a great stay. Locality was very central in the old town, only 5 minutes walk to Cathedral, Passeig de Born and shops. Perfect stay.
Stayed 7 nights in Dec 2023

10/10 Excellent

Murray

Liked: Cleanliness, property conditions & facilities
A comfortable, clean space with friendly and helpful staff.
Stayed 9 nights in Nov 2023
Response from Katja & Palma Suites Hosting Team on 27 Dec 2023
Murray, Thank you for your feedback!We appreciate this and are happy that you enjoyed your stay at Palma Suites! Welcome back again and Happy Holidays!

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Palma Suites is a wonderful, cozy, classy and welcoming hotel. We stayed for 2 weeks and with each passing day realized how perfectly located it was with easy access to transportation and a wide variety of incredible dining/shopping options. It's easy to get delightfully "lost" in Old Palma - it's part of the charm, and finding our way back to Palma Suites at the end of each day always felt like we were returning to our cozy home.
Stayed 13 nights in Oct 2023
Response from Katja & Palma Suites Hosting Team on 8 Nov 2023
Lori,Thank you very much for taking your time to send us your feed back on your stay at Palma Suites! It helps us a lot in our work to improve in the future.All of us working in the hotel are so happy that you enjoyed your stay with us and hopefully we will meet again soon.Be Feliz!

10/10 Excellent

Karyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, fabulous staff, spacious apartment in lovely quiet area. Easy to walk around and plenty of bars and restaurants on the doorstep.
Stayed 3 nights in Oct 2023
Response from Katja & Palma Suites Hosting Team on 8 Nov 2023
Karyn, Thank you very much for taking your time to send us your feed back on your stay at Palma Suites! It helps us a lot in our work to improve in the future.All of us working in the hotel are so happy that you enjoyed your stay with us and hopefully we will meet again soon.Be Feliz!

10/10 Excellent

Pat

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Exceptional staff, knowledgeable, friendly, professional and kind.Great location easy 15 minute walk to the majority of the towns attractions
Stayed 6 nights in Sep 2023
Response from Katja & Palma Suites Hosting Team on 8 Nov 2023
Pat, Thank you very much for taking your time to send us your feed back on your stay at Palma Suites! It helps us a lot in our work to improve in the future.All of us working in the hotel are so happy that you enjoyed your stay with us and hopefully we will meet again soon.Be Feliz!

10/10 Excellent

Pat

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, room comfort
A Wee Gem
From the moment we walked into hotel we were made to feel welcome. Glass of fizz on arrival and then shown to our beautiful suite which was immaculate and so well equipped. The roof terrace was the icing on the cake with stunning views over the city and the glorious Palma Cathedral. Wouldn’t hesitate to recommend this wee gem of a hotel
Stayed 3 nights in Sep 2023
Response from Katja & Palma Suites Hosting Team on 8 Nov 2023
Alison,Thank you very much for taking your time to send us your feed back on your stay at Palma Suites! It helps us a lot in our work to improve in the future.All of us working in the hotel are so happy that you enjoyed your stay with us and hopefully we will meet again soon.Be Feliz!

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This aparthotel room was well appointed. Initially there was a problem with the coffee machine, but that was soon sorted by the maintenance team. The plunge pool on the roof is welcome in hot weather but is no more than a plunge pool. The hotel is very well situated for exploring the old town. Staff are friendly and always eager to please. Coffee and tea et cetera is refilled every day. They also supply dishwasher tablets for the dishwasher.
Stayed 5 nights in Sep 2023
Response from Katja Hartog on 15 Sept 2023
Dear AlisonThank you for your feedback, we really appreciate this!We hope to welcome you back soon again to Palma SuitesBest wishes!Palma Suites Hosting Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
P.s I love you
Amazing. Amazing. Amazing! This is an outstanding property with exceptional staff. We genuinely cannot think of any way that our stay could have been any better. Everything has been thought of and we could not believe the attention to detail throughout. Thanks mainly to Palma Suites, we completely fell in love with Palma :)
Stayed 3 nights in Sep 2023
Response from Katja Hartog on 8 Sept 2023
Thank you so much for your kind feedback!We are very happy that you enjoyed Palma and Palma Suites! Hoping to welcome you back to us soon again!Best wishesPalma Suites Hosting Team

10/10 Excellent

Joleen

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very accommodating and clean. Appreciated the modern and sleek rooms. Maybe have more English channels for the rainy days, everything was dutch not even Spanish. A bathroom matt for when people step out. Better air-conditioning I'm some of the rooms. Some staff were incredible, but there was this one lady who needs to brush up on her people skills. The location was perfect, amazing for families especially since there are kitchen and living room space in each room. Would definitely come back
Stayed 3 nights in Aug 2023
Response from Katja Hartog on 9 Sept 2023
Dear Joleen! Thank you for your feedback, we really appreciate this! We are happy that you enjoyed your stay at Palma Suites! The channels have all languages, and many English, probably the guest before had swithed to satellite option, for next time please notify reception to help you with anything, we are sorry that you were not completely happy with some of our staff members and we really regret this as we take pride in our service and for us it is the most important to make our guests feel at home.Hoping to wish you welcome again!Palma Suites Hosting Team

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, room comfort
We just wish to have the time to get back
Palma Suites is an amazing hotel with immaculate design, polite personnel and perfect services. Everything concerning your comfort is considered in detail. The location is the best and the cooperation with the nearest SABA parking is so smooth which makes the stay of any guest with a car as easy as possible.
Stayed 3 nights in Aug 2023
Response from Katja/ Palma Suites Hosting Team on 18 Aug 2023
Thank you very much for taking the time to send us your feedback on your stay in Palma Suites! We are very happy that you enjoyed the hotel and Palma! We hope to welcome you soon again!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Palma Suites! As first timers travelling to Mallorca, we were renting a car. I did contact through Expedia twice and directly to the hotel regarding pre-booking parking at a discounted rate and received a reply to late as we were an hour away. Our check-in was a little bit complicated, but the parking wasn’t necessarily straightforward on behalf of the hotel, so we worked it out on our own terms which I highly recommend. There are not really multiple staff. There is a person working the front desk at all times and cleaning staff. The cleaning staff visit your room on a daily basis to freshen up your towels and remove your garbage! They did a lovely job! The roof top is absolutely lovely. The first day we arrived it was 38°. We intended on using the pool, but it was quite murky. However the rest of our stay it looked like it had been shocked or cleaned, so was very swimmable. The rooms are like being at home, they have everything you need. We ended up booking a premium suite and did ask to be relocated based on the room we were provided which was over the main entrance bar on lobby and beside the gym. on your room category. There are no balconies, from what we saw on the main floor and we booked our hotel about eight months in advance and requested a higher level floor and still ended up with the first floor. Basically, the rooms are great no matter what I feel like all of the rooms will be equally as lovely!
Stayed 4 nights in Jul 2023
Response from Katja Palma Suites Hosting Team on 26 Jul 2023
Dear Mrs Bolton!Thank you for your comments, we do appreciate these as it helps us to imporve in the future! We are happy to hear that you enjoyed your stay but do regret that we were not able to provide you with a suite on a higher level, as it depends on the availables suites the day of arrival and regretfully we had no ones available this day. We sent you and email to answer your quesions about parking the day before arrival, the same day we received your email,. We did not receive any quieres regarding this through Expedia. We are so sorry for any confusion. We are happy that you could change the suite to a Premium Delux situated far from the entrance. Wishing you a lovely summer and hoping to welcome you back again!

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2023
Response from Katja / Palma Suites Hosting Team on 13 Jul 2023
Thank you Philip! Welcome back!

8/10 Good

Elspeth

Travelled with group
Liked: Cleanliness, property conditions & facilities
Liked the property. Staff were lovely. Rooms were quite small and had strange design choices. - couldn’t fully open wardrobe door so drawers inside inaccessible….. Very quirky. Roof top small but pleasant, pool teeny tiny. Rooms very varied and some far better than others. Good location.
Stayed 4 nights in Jun 2023
Response from Katja Hartog/ Palma Suites Hosting Team on 13 Jul 2023
Dear Elspeth, thank you for your feedback on your recent stay in Palma Suites! We really appreciate this! Your comments regarding your suite have been noted, all suites have different design and size. Our roof top pool is a plunge pool due to restrictions in the old town and suitable for cooling down. We hope to welcome you back again! Have a nice summer!

10/10 Excellent

Rachel, Haverford

Stayed 1 night in Jun 2023

10/10 Excellent

Clare

Travelled with group
Liked: Cleanliness
Stayed 3 nights in May 2023

6/10 Okay

Sukhmeet

Travelled with family
Disliked: Cleanliness
Pros: Amazing location! Great to have in and out parking that was a few blocks away (the hotel was really great at organizing this). Aesthetically nice hotel. Cons: issues with the AirCon where the room felt very humid and stuffy at night, it was only on the 3rd night of our stay that it seems the unit was finally properly working. The unit definitely could have been more thoroughly cleaned.
Stayed 3 nights in Apr 2023
Response from Katja Hartog on 15 Jun 2023
Dear Sukhmeet, thank you for your feedback on your stay with us! We are happy that you liked the hotel and location! We are sincerely sorry that you were not content with how the AC was working, it was just turned on in the hotel beginning of May, and therefore not all units were functioning 100%. We do hope to welcome you back again, wishing you all the best, ReceptionPalma Suites

10/10 Excellent

Wayne

Stayed 2 nights in Apr 2023

10/10 Excellent

Yasmeen

Stayed 3 nights in Apr 2023

8/10 Good

Margaret

Stayed 1 night in Apr 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfectly appointed property. Attention to detail in every space. Friendly multi lingual staff. 360 degree views available (with plunge pool) from the rooftop.
Stayed 3 nights in Apr 2023
Response from Katja Hartog on 15 Jun 2023
Robert, thank you for taking the time to send us your feedback on your stay at Palma Suites! We really appreciate this and we hope to welcome you back soon again! Have a nice summer!Palma Suites Hosting Team

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time I’ve stayed at the Palma suites, and would not hesitate to go back. It’s a great location in central Palma, can be a little noisy at night, but that is city living! The suites are spacious, clean and comfortable and it’s great having your own kitchen for preparing breakfast or snacks. The roof terrace is beautiful, and a lovely place to sit and read over a glass of something cold in the Spanish sunshine. Highly recommend.
Stayed 4 nights in Feb 2023
Response from Katja Hartog on 18 Mar 2023
Dear VanessaThank you so much for your feedback on your stay with us at Palma Suites!We are happy that you enjoyed your stay!Welcome back soon again!Best regardsPalma Hosting Team

10/10 Excellent

Kathryn

Stayed 12 nights in Dec 2022
Response from Palma Suites Hosting Team on 14 Jan 2023
Kathryn,Thank you for your kind feedback!We hope to welcome you back again!Take care!

10/10 Excellent

Susie, San Francisco

Liked: Cleanliness, amenities, property conditions & facilities
I loved this property! The location is very convenient and I loved the amenities available. I booked a premium suite and felt right at home. I used the gym, washer/dryer, and loved the roof deck. I wish I was staying longer! If I come back I'm definitely staying here again.
Stayed 3 nights in Nov 2022
Response from Palma Suites on 17 Nov 2022
Dear SusieWe are so happy that you enjoyed your stay and thank you for taking the time to send us your feedback!We really hope to see you soon again!Take care!

10/10 Excellent

Manda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Marilyn

Stayed 4 nights in Sep 2022
Response from Palma Suites Team on 17 Nov 2022
Thank you Marilyn!

10/10 Excellent

Cynthia

Stayed 4 nights in Sep 2022
Response from Palma Suites Team on 17 Nov 2022
Thank you Cynthia!

10/10 Excellent

Shobhana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean modern place. Amazing roof top. Close old town so access to lot of restaurants. Staff was friendly and able to resolve any issues. Beach and cathedral was about 30 minutes walk. Room was cleaned everyday so that was big plus. Minor issue was smell in the apartment at night if AC is turned off which maybe due to location. Also bar across street gets loud at night so if you are sound sleeper bring ear plugs.
Stayed 3 nights in Sep 2022
Response from Palma Suites Team on 17 Nov 2022
Dear Shobhana,Thank you for taking the time to send us your comments, we really appreciate this and it helps us to improve every day. We have looked into the issue with the ac, so this will be fine for next time! Some of the tapas bar are very popular and therefore it is best to request a quieter suite if you like to sleep with open window. We are happy that you enjoyed your time at Palma Suites and hope to you welcome you soon again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Perfection in Palma
This is a beautiful spot in a perfect location -- photos do not do it justice. The room was lovely and spacious. Staff were especially helpful and welcoming -- genuinely interested!!
Stayed 4 nights in Sep 2022
Response from Palma Suites Team on 17 Nov 2022
Thank you for taking the time to send us your feedback!So kind of you and our whole team is happy to hear that you enjoyed your time in Palma and Palma Suites!We hope to wish you welcome soon again!

10/10 Excellent

Christopher John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A very warm friendly welcome on arrival and this continued from all staff during our stay. We had a slight issue with our room but everyone went out of their way to resolve it quickly. Hotel is very smart and in a fantastic location with lots of great bars and restaurants all around it. I’d definitely recommend staying here on a visit to Palma
Stayed 4 nights in Sep 2022
Response from Palma Suites on 17 Nov 2022
Thank you so much Christopher John!We do hope to wish you welcome soon again!

10/10 Excellent

Dineve

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
10 stars all around. Parking is at a garage otherwise one of the best hotels I’ve stayed at in Spain.
Stayed 2 nights in Aug 2022
Response from Palma Suites Team on 17 Nov 2022
Thank you Dineve for taking the time to send us your feedback! We really appreciate this and are thankful for your positive comments.We hope to wish you welcome back again soon!

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Very nice hotel
We had superior room which was very roomy. Staff were nice. Parking was really close and it costs 9€/day. Parking garages night shift people were a bit rude.
Stayed 4 nights in Aug 2022
Response from Palma Suites Team on 17 Nov 2022
Dear DanielThank you for your feedback and we are truly happy to hear that you enjoyed your stay at Palma Suites! We take note of your comments regarding parking!Wishing you all the best

10/10 Excellent

Kai

Stayed 3 nights in Jul 2022
Response from Palma Suites Team on 17 Nov 2022
Thank you Kai!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Perfect place to stay in Palma
Fantastic hotel right in the middle of Palma, really convenient, great rooms and fabulous staff - Javier couldn’t have been more helpful.
Stayed 2 nights in Jul 2022
Response from Palma Staff on 3 Aug 2022
Thank you for your kind review! The whole team is so happy to hear that you enjoyed your stay! We hope to wish you welcome on another occasion! Have a nice summer!

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous oasis in the middle of Palma. You are able to walk everywhere with bars and restaurants at every turn.
Stayed 5 nights in Apr 2022
Response from Palma Suites Team on 17 Nov 2022
Dear JoanneThank you for taking the time to send us your feedback! We really appreciate your positive review, and hope to welcome you back soon again!

10/10 Excellent

Virginia De

Stayed 1 night in Apr 2022

10/10 Excellent

Emma

Liked: Cleanliness, room comfort
Amazing should be 5 *
Wow! What an amazing hotel. I honestly cannot fault thing. If I came back to Palma again, I wouldn’t even think about looking anywhere else. The hotel is immaculate. Staff are all so friendly they couldn’t do enough for us. Rooms are lovely with Molten Brown toiletries and the kitchen is well equipped for everything you’d need. There is a supermarket 2 mins walk that has all the essentials so you can bring food and drink back to your apartment. You have all the amenities of a self catering room but with all the facilities of a hotel. The staff helped us to hire a car around the island for the day and also helped us with a taxi back to the airport. We always finished our night with drinks at the hotel bar. Great cocktails and very reasonably priced. Very glad we chose this hotel.
Stayed 4 nights in Feb 2022
Response from Palma Staff on 25 Feb 2022
Thank you Emma so much for taking the time to send your comments and we are really happy to hear that you enjoyed your stay with us! We hope to see you back at Palma Suites in the near future, take care!

10/10 Excellent

Val

Travelled with group
Liked: Cleanliness, property conditions & facilities
Lovely apartment in a great location for the old town & the marina
Stayed 7 nights in Feb 2022
Response from Palma Suites Team on 25 Feb 2022
Dear Val Thank you! We appreciate your comment and we are grateful to hear that you were happy qith the suite. All the best and take care! Welcome back again!

10/10 Excellent

Margaret

Liked: Cleanliness, room comfort
Perfect location and wonderful staff
We had a wonderful stay at the Palma Suites. We originally booked a premium deluxe split-level room since it was the only category left. It was a huge room, but unfortunately on the bottom floors and right next to lobby & housekeeping closet. It was very loud, esp. in the morning, so we asked if they could move us to a higher floor. The hotel was very full, but they were able to offer us a “downgraded” standard suite on the 4th floor. It really didn’t feel like a downgrade. It was still a very large suite with separate living room & bedroom. The room was pretty quiet, except for some minimal noise from the bars on Friday night. There kitchenette was well stocked and clean. We had slippers and a large safe. The bathroom had a lighted makeup mirror and even conditioner, which is rare in Europe. There is no daily housekeeping, but that suited us just fine. It’s really ok to use the same towel or sheets multiple times! The location of the hotel is perfect. There is a spacious parking garage a 3-minute walk from the property, on the outskirt of old town so we didn’t have to contend with the microscopic roads and could easily get out of town. All major sites and fantastic restaurants were within a ten-minute walk. One of the best parts of the hotel was the staff. Everyone we talked to was so nice and sincerely helpful. They really did everything to make our stay perfect. We really enjoyed chatting with them about all the local restaurants and getting cocktails at happy hour.
Stayed 8 nights in Nov 2021
Response from Katja on 7 Dec 2021
Thank you so much for taking the time to post your feedback, this also helps us to improve in the future. We are very happy to hear that you enjoyed both your stay in Palma Suites and in Palma. Take care! Happy Holidays!

10/10 Excellent

EL

Travelled with family
Liked: Cleanliness, room comfort
Lovely and comfortable room in a very central location
Stayed 1 night in Oct 2021
Response from Katja on 7 Dec 2021
Thank you so much for your feedback! We are truly happy to hear that you enjoyed your suite and the hotel. Welcome again!

10/10 Excellent

Svetlana

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Charlotta

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Sean

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Stayed 4 nights in Aug 2021