Birmingham Hotel Guide - Oak House hotels in Birmingham, United Kingdom.

"Great stay. Was able to check in early. Breakfast was as good as I’ve ever had! Thank you. Go Villa! "

"The property is nice and the beds comfortable, its just attention to detail things that let this hotel down. PROS It's quiet, comfortable, clean and the staff are incredibly helpful and welcoming. The restaurant (where most of the focus is) looks and smells amazing. CONS I've stayed here twice now and there's been 'minor' issues each time; the first time I found a hair in the bed - I didn't bother reporting it and because I was so tired just slept on top of the duvet, I couldn't get the TV to turn on and there weren't any curtains up on the window (it was left bare). The second time, I had the same issue with the TV (different room), the window safety latch had been severed so when the wind blew it pushed the window so far out that I had to ask for help to close it. The lamps over the beds had bulbs in but didn't work, the stool at the desk was unstable and there's little to no storage space in the bathroom."

"No tea facilities "

"Ok for work but you wouldn’t want to stay here as a treat. "

"The hotel foyer and pub area are very lovely, great cosy atmosphere in the public bar, however the rooms are very outdated. Furniture in room very old and some piece was separating at the joints. The bed was old and very hard, pillows were also flat as pancakes and very uncomfortable, I had to put the bathroom towels underneath to give them some height. I could hear everything in the bathroom when they were filling up the bath, the water pressure running through the pipes in the room and the man in the bath right down to his washing and other bodily functions were like i was in the same room. The staff in the pub area was very nice and helpful as it was raining beyond belief. "

"Staff were friendly. Rooms were tired and could do with an upgrade. Terrible views as well "

"Lifts was not in use and was no info when booking"

"Well in the kitchen,in two areas the floor lino is coming up and could cause a trip hazard.None of the soap dispensers in the kichen,ground floor toilet,& bathroom had any soap in them.In the upstairs bathroom the showe is leaking water between the hose and the shower head fitting.Using the toaster in the kitchen set off the smoke alarm on the two mornings,even though the bread was not smoking/burnt as we were standing by the toaster waiting for the toaster to pop up the bread!! One of the barh towels was threadbare.On your VRBO site page of the site under Highlights,you say "The top rated staff and service will ensure you feel welcome and pampered"There is only Mick on site no other "staff" and "pampered" is a completely misleading word to use! You need to delete "pampered" & Mick only gave us the keypad code & gate code,that was it.Also in your description of the "garden" there is no mention that the the lawn is artificial! When you sit on the toilet seat on the ground floor your knees are up against the door!! Anyone over 6ft tall would have a big problem sitting on the seat! I would not recommend this place,the taps are like waterfalls and need to be replaced by modern taps to stop wating water.If VRBO have inspectors you need to send someone round to have a look ."

"Good value for money "