Birmingham Hotel Guide - West Bromwich Leisure Centre hotels in Birmingham, United Kingdom.

"The staff were friendly. Free parking was a bonus. The hotel has a gym/spa that is well run and the facilities were great. The hotel has a bar/restaurant which we did not eat at because the prices were very high. There is also a Starbucks in the lobby. I would highly suggest upgrading your room to a club room. These rooms are in a different section of the hotel and come with, late checkout, a coffee maker, and gym/spa access..plus this area was quieter. The only thing that put us off was the amount of used bottles and dishes just laying around by the elevator. Also, we lost water pressure for about 30min for some reason. Other then that it was ok for a 1 night stay. We stayed here because we went to an event at the black country museum and it was only a 10 min walk away. "

"Jotel was tidy , freindly staff and lounge was well worth the money."

"The room was okay but the staff really shone. "

"Lifts was not in use and was no info when booking"

"The room has black molds on the wall. The en suite is filthy and it gets flooded every time we use the shower. The fridge is mouldy. The whole place stnks with cigarette smoke."

"Everything was great but found the access a little difficult unfortunately left my phone with access code in the room and it was a while to get it sorted!!"

"Fialed to arrive due to other cicumstances"

"The booking process was easy & communication up to the date of accommodation was fine. We were given a key code to allow access to the key for the property, & after a full day at the cricket, turned up at the address at 11pm ready to enter our accommodation & go to bed. The keybox opened no problem using the code supplied, however there was no key in the keybox! We couldn’t speak to the property owner as we were only supplied with was a WhatsApp contact. We exchanged numerous messages to advise no key was present and we were unable to access the property. They tried & failed to contact the housekeeper to find out what had happened. My wife, 2 sons and myself were standing outside the property in the dark & cold. As they couldn't contact the housekeeper they would cancel the booking, which was unsatisfactory as we were cold, tired & over 2 hours from home. Neither my wife or me had been drinking, so we drove the 2 hours 10 mins back home whilst very fatigued after a long day. The next day we contacted Travelnest to request a full refund & compensation for the massive inconvenience suffered. Travelnest agreed to a full refund but refused any compensation, & advised it would take 7-10 days for the refund to arrive. The refund didn't arrive so I chased them & they said it would come via Expedia. No contact details were supplied by Travelnest for Expedia, so I asked them to supply this. They gave a no. & Shagufa at Hotels.com who was very helpful & issued the refund very quickly."