Premier Inn hotels in Old Harlow, Harlow

"Really good value, would stay there again "

"Great value, great location"

"The room was adequate, but the bathroom cleanliness needed some attention. The shower had stains and the accessible chair paint was peeling and rusted. I ask for my towels to be replaced and additional toilet paper two days in a row. "

"Poor Internet"

"I overpaid for the the rooms by a day and realized my mistake immediately and asked for a refund of the one day. The hotel refused. Then Air Canada canceled my flight because of the staff strike. I could not travel. I asked fora refund. The hotel declined since I did not pay extra fee for a refund. No empathy. I lost almost $700 t o the hotel without staying there. I will never book the hotel again. Additionally, I paid for protection. My claim was declined because notice of the strike had been...

" 1. Day manager insisted I pay in full to get access to room, even though I provided evidence of payment by Expedia. 2. Rooms smelled of paint or chemicals 3. Halls smelled of paint or chemicals 4. Day 2: No house keeping . I complained to manager - he said I needed to explicitly ask for housekeeping. 5. Towels smelled of smoke or chemicals 6. Day 3: still no house keeping 7. Elevator out of order in AM - my room was on 5th floor. "

"There was no fridge in the room and when asked from staff to place in the big fridge, they refused "