Ombersley Hotels

"Great place to stay. Staff was great. Easy check in and check out. Breakfast is a must-Excellent! Super location close to everything and train station. Staying there again no question. "

"The phone number for the hostel on Google didn't pick up. The phone number on the email confirmation was wrong. I told the reception when I arrived and she seemed so disinterested is was almost funny. The google maps entry for this hostel notes there is parking, but there isn't. The receptionist recommended parking nearby which had a 4 hour limit, I'm not sure if she's aware people stay overnight in hotels. The communal bathrooms were dirty with loo roll everywhere. The rail on the bunk bed was snapped off and had been re secured with cable ties, so it's a matter of time before someone falls off the top bunk. A piece of glass was missing from the window. "

"Awful front desk service and issues with my room not addressed resulting in a poor night sleep! "

"Positives: Staff were lovely. Check in was easy. Room was a decent size, good storage, and bed was comfy. Location was perfect for what we needed. The discounted parking at the nearby NPC was really helpful. Feedback: However, I don’t think it was worth the price I paid for one night (£150). The heating / AC did not work at all and the windows don’t open - it was so stuffy in the room and absolutely no air. The fan in the bathroom was also not of good quality. The fridge in the room did not work. The TV only had about 50% of channels working. The restaurant is only for breakfast, so if you want lunch / tea it is in the lobby bar which is very small for a hotel that size, it had only one person working there so (although not their fault) service was slow. The lifts (x3) didn’t always work, often left with just one being in use. The hotel overall needs an uplift, decor is tired and old stains on the carpets etc. "

"Breakfast was excellent "

"Friendly staff, easy check in and out. "

"Everything to a decent standard. Breakfast serving area a bit tight."

"The stay was very pleasant, however the breakfast arrangements need to be overhauled. The very personal ordering service is excellent, but the wait( in our case 38mins) for the hot food to arrived is unnecessary. Thankfully we were in no rush so the wait wasn’t too much of a problem. However, on previous occasions when on a business trip I’ve had to leave before the food arrived so I could attend a morning meeting on time. Please look at changing the breakfast arrangements as many of my colleagues refuse to stay at this hotel for this very reason. "

"Great location, rooms nice size & very clean. Staff all very helpful and friendly. "