San Juan Hotel Guide - Parque La Ventana al Mar hotels in San Juan, Puerto Rico.

"The staff is very helpful and friendly but the rooms were a bit run down for the price. The breakfast was minimal for how much it cost. I would recommend skipping it. The location was very walkable and the outdoor space was lovely. "

"The hotel is on the beach with a beautiful view. The bar and food were great. The room was extremely small. We weren’t aware that the hotel and beach were primarily a gay beach. Not against it but caught off guard"

"My experience at Costa Bahía Hotel Paseo Caribe was very disappointing. I stayed in a suite that, while offering an impressive view, was clearly poorly maintained. During our stay, my wife suffered a cut on her leg caused by an exposed and damaged metal support on the bed frame. The injury was not deep, but there was visible bleeding, which is unacceptable in a hotel environment. What was most concerning was not only the incident itself, but the hotel’s lack of professionalism in handling it: * The furniture was in poor condition * The “repair” was improvised using tape * There was no follow-up, concern, or apology from staff After the incident, I went to the front desk and was only given bandages and alcohol. We never received a formal apology or any further assistance. I also attempted to contact the hotel by email afterward and received no response. It’s unfortunate, because the location and view are excellent, but the lack of maintenance and poor customer service make it impossible for me to recommend this place."

"Everyone on staff is polite and friendly- whoever does the hiring for these people is spot on! Last year I stayed in a nice hotel in Isla Verde but I missed the Marriott Stelaris (where I had stayed around 8 or 9 times). So I came back this year and was very happy to be there. Superior service."

"Very courteous staff, great food! Little pricey but it was an amazing experience. Just a little side note ***additional charges of over 72$/day for resort fees. We didn’t realize and I am not thrilled about with Expedia."

"Amazing all around. Good customer service "

"Excellent stay. However, the beach was farther away than the 700 feet described."

"Yes the view of the ocean was great I would definitely stay there again we are already making plans to go again "

"Perfect location walking distance to beach, dinner and entertainment"