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Andaz Mayakoba - a Concept by Hyatt

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Private beach, white sand, free beach shuttle, sun-loungers
Private beach, white sand, free beach shuttle, sun-loungers
Private beach, white sand, free beach shuttle, sun-loungers
Private beach, white sand, free beach shuttle, sun-loungers
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of Andaz Mayakoba - a Concept by Hyatt

Andaz Mayakoba - a Concept by Hyatt

5.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Pet-friendly
  • All-inclusive
Map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course2 min drive
  • Popular LocationTres Rios Ecopark6 min drive
  • Popular LocationGran Coyote Golf8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)36 min drive

Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Andaz Mayakoba - a Concept by Hyatt is next to a golf course and on a private beach. Shoppers can visit Quinta Avenida, while everyone can enjoy the natural beauty of Maroma Beach and Mamitas Beach. Travelling with kids? Don't miss Xcaret Eco Theme Park. Take the opportunity to explore the area for water adventures such as boat tours and other activities like whale watching.
Visit our Playa del Carmen travel guideOpens in a new window
View more Aparthotels in Playa del CarmenOpens in a new window
Map

What's nearby

  • El Camaleon Mayakoba Golf Course - 2 min drive
  • Tres Rios Ecopark - 6 min drive
  • Guadalupe Church - 7 min drive
  • Gran Coyote Golf - 8 min drive
  • Punta Esmeralda Beach - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 37 min drive

Restaurants

  • Casa del Lago - 11 min walk
  • Fonda Argentina - 6 min drive
  • Burger Stop - 7 min drive
  • La Brasserie - 7 min drive
  • Koh Thai - 7 min drive

About this property

Andaz Mayakoba - a Concept by Hyatt

5-star aparthotel with pools, private beach and full-service spa

Property Location
Located in Playa del Carmen, Andaz Mayakoba - a Concept by Hyatt is a 3-minute drive from El Camaleon Mayakoba Golf Course and 8 minutes from Quinta Avenida. This 5-star resort is 5 mi (8 km) from Maroma Beach and 6 mi (9.6 km) from Mamitas Beach Club.

Rooms
Make yourself at home in one of the 214 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and minibars (stocked with some free items).

Amenities
Relax at the full-service spa, where you can enjoy massages. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.

Dining
Enjoy local and international cuisine at Cocina Milagro, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the bar/lounge or one of the 2 beach bars. Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee.

Business, Other Amenities
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Andaz Mayakoba - a Concept by Hyatt offers 214 air-conditioned accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach, a health club and complimentary bicycles are featured at the aparthotel. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Naum has 6 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

All-inclusive details

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages

English, French, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Beach

  • Private beach
  • Free beach shuttle
  • Beach towels
  • Beach umbrellas
  • Beach sunloungers

Pool/Spa

  • 2 outdoor pools
  • Sunloungers
  • Umbrellas
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 6 treatment rooms
  • Manicures and pedicures
  • Facials
  • Body wraps
  • Hydrotherapy
  • Body treatments
  • Body scrubs

Internet

  • Free WiFi

Parking and transport

  • Free secured, uncovered self-parking on site
  • Wheelchair-accessible parking available
  • Free beach shuttle

Family friendly

  • Children stay for free (see details)
  • Free children's club
  • Free cot/infant bed
  • Babysitting (surcharge)

Restaurants on site

  • Cocina Milagro
  • Casa Amate
  • Tinta del Pulpo
  • Vegan Bar
  • Sotavento

Food and drink

  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily: MXN 650 per person
  • 1 restaurant
  • 2 beach bars and 1 bar
  • Stocked minibar (select free items)
  • Couples dining
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Free rollaway/extra beds
  • Bed sheets provided
  • Alarm clock

Bathrooms

  • Shower
  • Eco-friendly toiletries
  • Free toiletries
  • Towels provided
  • Hairdryer

Entertainment

  • Flat-screen TV with cable/satellite service
  • iPod docking station
  • Pay films

Outdoor areas

  • Terrace
  • Barbecue
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry service
  • Laundry facilities

Work spaces

  • 5 meeting rooms
  • Conference space

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • MXN 1538 per pet per night
  • Food and water bowls are available

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Assistive listening devices available
  • Grab bar near toilet
  • In-room accessibility (selected rooms)
  • Low-height worktop and sink
  • No lifts
  • Raised toilet seat
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Free newspapers (reception)
  • ATM/banking services

Location highlights

  • Near the ocean
  • Next to a golf course

Things to do

  • 18 holes of golf
  • 24-hour fitness centre
  • Free bike hire on site
  • Kayaking on site
  • Aerobics classes on site
  • Beach yoga on site
  • Snorkelling on site
  • Mini golf on site
  • Golf on site
  • Ecotours on site
  • Yoga classes on site
  • Boat tours nearby
  • Whale watching nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector

General

  • 214 rooms
  • 3 floors
  • Built in 2016
  • Romance packages available
  • At least 80% of lighting from LEDs

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Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 1538 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: MXN 650 per person (approximately)
  • Pet fee: MXN 1538 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property does not have any lifts
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C
Andaz Mayakoba a Concept by Hyatt
Andaz Mayakoba - a Concept by Hyatt Aparthotel
Andaz Mayakoba - a Concept by Hyatt Playa del Carmen
Andaz Mayakoba - a Concept by Hyatt Aparthotel Playa del Carmen

Frequently asked questions

Does Andaz Mayakoba - a Concept by Hyatt have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at ?

As of 27 Jan 2023, prices found for a 1-night stay for 2 adults at on 8 Feb 2023 start from €675.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Andaz Mayakoba - a Concept by Hyatt pet-friendly?

Yes, pets are allowed at this property. There's a fee of MXN 1538 per pet, per night. Service animals are exempt from fees.

How much is parking at Andaz Mayakoba - a Concept by Hyatt?

Self-parking is free at this property.

What time is check-in at Andaz Mayakoba - a Concept by Hyatt?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Andaz Mayakoba - a Concept by Hyatt?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Andaz Mayakoba - a Concept by Hyatt?

Some rate plans available at this property are all-inclusive.

Where is Andaz Mayakoba - a Concept by Hyatt located?

Located in Playa del Carmen, this beachfront aparthotel is next to a golf course, 0.1 mi (0.1 km) from El Camaleon Mayakoba Golf Course, and within 6 mi (10 km) of Maroma Beach and Quinta Avenida. Mamitas Beach and Xcaret Eco Theme Park are also within 12 mi (20 km).

Andaz Mayakoba - a Concept by Hyatt Reviews

Andaz Mayakoba - a Concept by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 319 out of 400 reviews" "
" "10 - Excellent 80%
Rating 8 - Good. 56 out of 400 reviews" "
" "8 - Good 14%
Rating 6 - Okay. 15 out of 400 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 4 out of 400 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 6 out of 400 reviews" "
" "2 - Terrible 2%

9.7/10

Cleanliness

9.6/10

Staff & service

9.1/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Travelled with partner
Liked: Cleanliness, property conditions & facilities
In Cancun for a weekday wedding at another property. Nice, clean, safe, quiet location. Food could be better.

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay and staff!

10/10 Excellent

Lisa

Travelled with partner
Liked: Property conditions & facilities
Absolutely gorgeous property, highly recommend. Would love to stay there again!

10/10 Excellent

Nikita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place, with beautiful nature and stylish property. Also, the option to go between different hotels in the aria is great.
Stayed 3 nights in Oct 2022

10/10 Excellent

Jazmin

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Dreamy . Everyone who works here is amazing , Mayakoba is gated and super safe . The staff are so warm and pay attention to every detail . Heaven
Stayed 4 nights in Sep 2022

10/10 Excellent

carolyn

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

carolyn

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Della

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay at the Andaz. The property was beautiful and the staff so friendly and wonderful. We stayed in a lagoon view room and loved it. The view was gorgeous and the room very comfortable. Getting to the beach was easy, you called and a golf cart came within 2 minutes. My husband loved riding his bike around the property as well. Casa Amate for brunch was amazing and Sotavento was lovely for dinner. We also loved the Zapote bar at the Rosewood and Saffron Thai at the Banyan Tree. We loved the Lagoon Boat Tour as well. The hotel did a great job of clearing the seaweed on the beach and we spent a lot of time swimming in the ocean. I will definitely be returning to the Andaz in the near future!
Stayed 6 nights in Aug 2022