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Hotel MX portal maya

Property class: 3.5

Choose dates to view prices

Located close to Quinta Alegría Shopping Mall and Quinta Avenida, Hotel MX portal maya provides a terrace, a garden and a bar. The on-site international cuisine buffet restaurant, La Ceiba, offers breakfast, brunch, lunch, dinner and children's meals. Stay connected with free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
The current price is €35
includes taxes & fees
1 Sept - 2 Sept

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room

A hotel room with a large bed, a nightstand, a table with chairs, and a view through a sliding glass door.

Room

  • Sleeps 6
  • Free Wi-Fi

View all photos for Room Superior

Premium bedding, in-room safe, desk, laptop workspace

Room Superior

  • 45 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Family Suite -6 guests- Superior

Premium bedding, in-room safe, desk, laptop workspace

Family Suite -6 guests- Superior

  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe room, 1 cama

A hotel room with a large bed, two bedside tables, a teal accent wall, and a window with curtains.

Deluxe room, 1 cama

8.2 out of 10
Very good
(12 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 Bedroom

A hotel room with two beds, a desk, a chair, a ceiling fan, recessed lighting, and an air conditioning unit.

Superior Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe room, 2 camas

Deluxe room, 2 camas

Deluxe room, 2 camas

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds OR 2 Double Beds
  • Free Wi-Fi

View all photos for Basic Room

A hotel room with two beds, a desk, a chair, an air conditioning unit, and a television on the wall.

Basic Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed OR 2 Queen Beds
  • Free Wi-Fi

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About the area

Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Hotel MX portal maya is in the entertainment district and on the boardwalk. The area's natural beauty can be seen at Playa del Carmen Main Beach and Tres Rios Ecopark, while Xplor Theme Park and Xcaret Eco Theme Park are popular local attractions. Quinta Alegría Shopping Mall and Quinta Avenida are two other places to visit that come recommended. Visit our Playa del Carmen travel guide
Map
Calle 16 Norte Entre 10 y 15 Avenida, Playa del Carmen, QROO, 77710

What's nearby

  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    1 min walk - 0.1 km
  • A public square with a central sculpture of a figure with outstretched wings, surrounded by other statues.
    Quinta Avenida
    2 min walk - 0.2 km
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    6 min walk - 0.6 km
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    6 min walk - 0.6 km
  • Central Square
    6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    49 min drive

Restaurants

  • Bloody Mary Food Drinks & Rock
    3 min walk
  • Ah Cacao Chocolate Café
    2 min walk
  • Starbucks
    1 min walk
  • McCarthy's Irish Pub
    4 min walk
  • Aldea Corazón
    3 min walk

About this property

Hotel MX portal maya

  • Hotel near Quinta Avenida
  • Located close to Quinta Alegría Shopping Mall and Playa del Carmen Main Beach, Hotel MX portal maya provides a terrace, a garden and a bar. The on-site international cuisine buffet restaurant, La Ceiba, offers breakfast, brunch, lunch, dinner and children's meals. Guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • An outdoor pool
    • A round-trip airport shuttle (surcharge), express check-out and a 24-hour front desk
    • A porter/bellboy, luggage storage and smoke-free property
    • Multilingual staff, concierge services and a front desk safe
  • Room features
  • All guest rooms at Hotel MX portal maya include perks, such as premium bedding and laptop-friendly workspaces, as well as amenities, such as free WiFi and air conditioning.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • 40-inch flat-screen TVs with cable channels
    • Wardrobes/cupboards, balconies and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Ceiba

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 15, per pet, per night, plus a deposit of USD 118 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.41 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 118 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts

Frequently asked questions

Does Hotel MX portal maya have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel MX portal maya?

As of 18 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel MX portal maya on 1 Sept 2026 start from €35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel MX portal maya pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a deposit of USD 118 per stay and a fee of USD 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel MX portal maya?

This hotel doesn't offer parking.

What time is check-in at Hotel MX portal maya?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel MX portal maya?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hotel MX portal maya provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel MX portal maya located?

Located in Downtown Playa del Carmen, this hotel is steps away from Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

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