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Reviews of Central Guesthouse Reykjavik

2.5 out of 5
Central Guesthouse Reykjavik
Laufasvegur 2, Reykjavik

Reviews

7.6

Good

Rating 10 - Excellent. 94 out of 245 reviews" "
Rating 8 - Good. 78 out of 245 reviews" "
Rating 6 - Okay. 32 out of 245 reviews" "
Rating 4 - Poor. 12 out of 245 reviews" "
Rating 2 - Terrible. 29 out of 245 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The check-in for this guesthouse was very difficult! The property owner was supposed to email us 2 days before with check in codes and information since there are no staff on site to help. However, they never contacted us, and at the time of check in, I ended up calling, messaging, and texting many times with no response. When the owner finally did respond (hours after check in time began), they gave us the incorrect door code. We had to go through expedia customer service to get the correct information and ended up spending a ton of time on our phones just go get inside out of the cold. The rooms themselves were as expected and the space was cozy, but the check in process made they stay not worth the money.
Stayed 1 night in Mar 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located. Had everything we needed for our family of 4.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, very central location!!
Stayed 3 nights in Oct 2023

6/10 Okay

Nicholas

Stayed 1 night in Sep 2023

8/10 Good

Rebecca

Travelled with family
Liked: Property conditions & facilities
Best is location a block to a lake with swans and ducks, 4 blocks to Rainbow Street and shopping and restaurants. Negative is parking not as stated and no one was there when they said they would be. You have to figure everything out for yourself.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great deal for a great location/spacious studios
After reading so many negative reviews, I was afraid that our keys wouldn't be waiting for us or that there would be bed bugs. None of that happened and we loved the place! Just as described in the email, we used the access code to get into the lobby, and our keys were there waiting for us with our names on them. It took us a few minutes to find the doors to our studios, but we found them and they were quite spacious, with 4 twin beds and a kitchen and a bathroom in each studio. It would have been preferable to have someone there to greet us and check us in, but that's probably why the price for these studios was so reasonable. The location is right in the middle of numerous nice restaurants and bars. I highly recommend!
Stayed 1 night in Sep 2023
Response from LOKI on 12 Sept 2023
Dear Guest we hope that you had good stay in Reykjavik and thank you for the review and staying Best regards Loki and Angela

6/10 Okay

Wei Shan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Parking provided is normal public paid parking 8n Reyjyavik which is free after 6pm until 9am.
Stayed 1 night in Sep 2023

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Older rooms and not terribly quiet between rooms but great to have access to a kitchen to make breakfast or lunch. Nice walkable location and bus stop right out front. Overall, pleased with stay.
Stayed 2 nights in Sep 2023

8/10 Good

Jimmy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like that it was clean. That our four beds were pretty comfortable and it was in walking distance to a lot of stuff. The parking was confusing I didn't see any free parking anywhere had to park in the street where it was required to pay. But it was pretty safe I wasn't worried about my vehicle.

2/10 Terrible

Jennifer

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BED BUGS!!!!! We stayed in room 6. Our child slept on the day bed. My husband and I on the two singles that were next to each other. My child was bit dozens of times in one night! I have contacted the property about this through two different platforms and have not heard back. We inspected our backpacks which were thankfully zipped most of the time and did not pick up any additionally travelers. Nonetheless we paid 25 pounds at our next location to have all of our clothes professionally laundered.
Stayed 1 night in Aug 2023

8/10 Good

Johan

Stayed 1 night in Jul 2023

2/10 Terrible

Stephen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No keys left so not able to check in VERY POOR !!
Arrived at 19:30 on Sat 29/07 but no key left so could not check in tried phoneing the owner but no one answered , another family of 4 and another group of 2 also had no keys so no room for them as well
Stayed 1 night in Jul 2023

10/10 Excellent

WILLIAM

Liked: Cleanliness, amenities, property conditions & facilities
A nice economy hotel in Old Reykjavik's city center, close to the ocean, and if you don't mind a shared bathroom (one on each floor) and the curiosity of needing to remove your shoes at the entryway. I would stay here again.
Stayed 1 night in Jul 2023

8/10 Good

Jenifer

Stayed 1 night in Jul 2023

10/10 Excellent

Cindy

Stayed 1 night in Jul 2023

6/10 Okay

Cory

Travelled with partner
Disliked: Staff & service
It was in a very convenient area. The room itself wasn’t as nice as the area, but it felt worth the price.
Stayed 1 night in Jul 2023

6/10 Okay

Manon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Best location in Reykjavík but needs improvements
The guesthouse is very conveniently located in downtown Reykjavík. It is just a few steps away from the pedestrian streets. We were in studio B and it had a terrible smell coming from the bathroom that we didn’t find in any of our other hotels during our 2 week trip through Iceland. There was a small leak in the ceiling when it rained. The self checkin instructions are not very clear and it took us a while to find our studio. Especially because the instructions said studio A but our key was for studio B. Couldn’t find anyone on property to help us. There is street parking right out front but it is not free.
Stayed 2 nights in Jun 2023

2/10 Terrible

Chunhong

Travelled with family
Disliked: Cleanliness, staff & service
We arrived hotel around 9:30 AM hoping to meeting host there and ask if we can store luggage before we can checkin. The host wasn't there and our room key wasn't ready. So we carried all our luggage and wondered around the city till 2:00 PM and came back hoping to have room key ready. But the key still wasn't ready and the host is no where to be found. We met a bunch of other guests who couldn't check-in as well. Some of them called host and found out they couldn't find any body to clean the rooms due to some management issues. We were terribly tired at this time and decided just take a twin bed room as we booked and took a rest in the dirty room (used our own sleeping bag). We booked two nights. As we stayed the host never showed up. Now I found I'm charged full price for two nights. I think we deserve partial refund. Other than this issue we loved the property. It's right in the center of the city. The surrounding is beautiful and minutes to restaurants and stores.
Stayed 2 nights in Jul 2023
Response from Loki on 16 Jul 2023
Read instructions and we are preparing rooms so this complain is ridiculous

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modest and charming, our room for four had great windows and view of the legendary concert hall...and took in the 20-hour daylight quite well!
Stayed 1 night in Jul 2023

2/10 Terrible

Fei

Stayed 1 night in Jul 2023
Response from Loki on 8 Jul 2023
Bad review without Comments Fei we are very sorry to not fulfill your needs thanks

2/10 Terrible

Obdulio

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Whatever you do, don’t stay at this property. I arrived and my room keys were ready for me but the room wasn’t. The beds were unmade and dirty towels from previous guests. I left for a few hours so they could get the room ready. No toilet paper provided other than what was left from previous guest.Came back to our room on the third day to a leak coming from kitchen ceiling. Water all over the floor and it kept us up all night. Called the owner of the property more than 5 times and no response to emails either. On the day we were leaving I saw the housekeeper who also called the owner and he didn’t answer either. Horrible customer services and the room was dirty.
Stayed 3 nights in Jun 2023
Response from Loki on 8 Jul 2023
We are sorry for this but our housekeeping got sick and we needed to come but we where outside of Reykjavik to come and fix this but you don't have to trashinh us with your review

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Loki on 8 Jul 2023
Bad review with out Comments what happened?

2/10 Terrible

AVANI

Stayed 1 night in Jun 2023
Response from Loki on 8 Jul 2023
Hi We are sorry to not fulfill your needs but what bad review with no Comments is very bad attitude we don't accept this review

2/10 Terrible

Karen, Gardnerville

Travelled with family
Disliked: Staff & service
The room key was not available when we arrived. We had to find somewhere else to spend the night.
Stayed 1 night in Jun 2023
Response from Loki on 8 Jul 2023
Hi don't understand your comment but if it is this day that housekeeping was sick then that is not good but you don't have to trash because of the key

2/10 Terrible

kim

Stayed 1 night in Jun 2023

6/10 Okay

Gillon

Great Location Youth Hostel Feel
Good location and good shared kitchen facilities. However, the private room was stuffy and the shared bathroom was mediocre.
Stayed 1 night in Jun 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice and clean.
Stayed 2 nights in Jun 2023

2/10 Terrible

CHENG YANG

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst guesthouse we have ever been to, the radiator came out from the wall and the water was leaking everywhere. We have no place to put our luggages and we could not contact the owner. There were wet blankets on the floor when we checked in, so obviously the owner knew there was a leakage in our room before we arrived, but he/she did not inform us. This was very irresponsible. We had pension-age people and young children in our group, so the wet vinyl floor was highly dangerous, someone might have slipped and could have gotten injured. We tried to contact the owner but without any success. Besides, the kitchen and bathroom were very dirty.
Stayed 2 nights in Jun 2023
Response from Loki on 8 Jul 2023
HI We have never had so bad review and such of complainings but it can happend some damage in every things in the world even in 5 star hótels and seems like you want to terroricing us for all those things. It seems like you shocked but al those fixed immediately and also you don't read instructions. We clean our house every day 365 days á year so it would better for you pay more for 5 star hotel but ofcourse We are sorry for this happened to you but guests has been happy with us

6/10 Okay

Anna

Stayed 1 night in Jun 2023

2/10 Terrible

Ivy

Stayed 2 nights in Jun 2023

8/10 Good

Cheryl

Stayed 2 nights in Jun 2023

8/10 Good

Shauna

Stayed 1 night in Jun 2023

10/10 Excellent

shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet, and convenient. Found parking easily just outside the property. Would stay again.
Stayed 1 night in Jun 2023

4/10 Poor

Lars

Stayed 1 night in Jun 2023
Response from Loki on 23 Jun 2023
Hi guest Thank you for the staying and Bad review and hope that you are happy to complain for 2 star Guesthouse Loki

10/10 Excellent

kim

Stayed 1 night in Jun 2023

2/10 Terrible

Katarina

Stayed 1 night in Jun 2023
Response from Loki on 23 Jun 2023
Don't need people ike you complaining like 5 star hot thanksLoki

8/10 Good

Lisa

Stayed 1 night in Jun 2023

6/10 Okay

Sanh

Stayed 1 night in Jun 2023

8/10 Good

ernst

Stayed 1 night in Jun 2023

10/10 Excellent

Maria, Smithton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Greater places on my booking it did say free parking:(
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's great to stay.
Stayed 1 night in Jun 2023

8/10 Good

Cheryl

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Craig

Stayed 1 night in Jun 2023

10/10 Excellent

Gregory

Stayed 1 night in Jun 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive
Stayed 1 night in Jun 2023

10/10 Excellent

Ji

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jun 2023

10/10 Excellent

Maria, Smithton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay....close walking distance to the city centre
Stayed 1 night in Jun 2023

4/10 Poor

Stacey M

Travelled with group
Parking is on the street, so you have to pay during those hours. Studio A has water damage and smells like sulfur/sewage. There are other units though. Walkable to many places in the area.
Stayed 1 night in Jun 2023

10/10 Excellent

Salome

Stayed 1 night in Jun 2023