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Reviews of Exeter Hotel

4 out of 5
Exeter Hotel
Tryggvagata 12, Reykjavik

Reviews

9.4

Exceptional

Rating 10 - Excellent. 645 out of 906 reviews" "
Rating 8 - Good. 204 out of 906 reviews" "
Rating 6 - Okay. 43 out of 906 reviews" "
Rating 4 - Poor. 7 out of 906 reviews" "
Rating 2 - Terrible. 7 out of 906 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yelena, Plainwell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our two night stay at Exeter Hotel! We were able to park our small camper van in the garage, but it’s very narrow in there. There’s free parking nearby. Breakfast was excellent! I highly recommend cured salmon and rye bread! Staff was very helpful. Our room was very nice and stylish with gorgeous view of marina and Harpa. My husband really enjoyed the sauna. We would definitely stay again!
Stayed 1 night in Apr 2024

10/10 Excellent

Devon

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredible value for the quality of the experience. The rooms are comfy and cozy. The soaps are locally made and very nice. The restaurant and bakery in the base of the hotel is low key and casual, but cool and fun. And the staff was warm and helpful. Great location away from a lot of the touristy noise and souvenir shops. Would definitely stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sandhya

Liked: Cleanliness, staff & service, property conditions & facilities
Best location for a spring visit to Iceland
Stayed 1 night in Apr 2024

10/10 Excellent

Sandhya

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and the customer service was excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Glenn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was amazing and supportive to those from out of the country
Stayed 7 nights in Apr 2024

10/10 Excellent

Katie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in a superb location. Service is excellent and the bagel shop and Le Kock are fab. Got to try the garlic and parmesan potatoes in Le Kock and the smoked salmon bagels are out of this world! Location is fantastic for both the town and for the whale watching/Northern Lights. Bedrooms comfortable and bathroom was great. Not sure about the decor - our room looked like it hadn't been finished but it was a design choice apparently. Not my taste but some might like it. Really enjoyed our stay - we'll be back!
Stayed 4 nights in Apr 2024
Response from Tomasz on 25 Apr 2024
Thank you for sharing your experience with us! We're thrilled you enjoyed our superb location, excellent service, and delightful culinary offerings at our bagel shop and Le Kock. We appreciate your feedback on the decor and will keep it in mind. We can't wait to welcome you back for another enjoyable stay!

10/10 Excellent

Charlene

Liked: Cleanliness, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from tomasz on 25 Apr 2024
Thank you, Charlene. We do appreciate the kind words!

10/10 Excellent

Grace

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tomasz on 25 Apr 2024
Thank you, Grace. We do appreciate the kind words!

10/10 Excellent

Hans

Stayed 1 night in Apr 2024

4/10 Poor

Karim, new york

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Disappointing place. Expensive for a small room with literally no view. Terrible breakfast. No espresso or cappuccino at breakfast. Only watery filtered coffee. Barely any fruit. Rude staff. It reminds me of a budget hotel yet it was 350 euro a night.
Stayed 2 nights in Mar 2024
Response from Exeter Team on 31 Mar 2024
Dear Karim, thank you for the review, we appreciate you taking the time to leave us one. We are sorry to hear our hotel didnt meet your very high expectations. Our rates, room sizes and pictures, and breakfast are all available to check before making a reservation, to make sure it is what you desire. We are slightly surprised you think our staff is rude since we had a nice chat, provided you with extra amenities during your stay, and asked if everything is going well. We simply wish we knew you were not satisfied with your stay, then we would be able to do something about it. We wish you all the best in your career as a well-known designer. Kindest regards, Exeter Hotel Team

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place. Rooms are a bit small, but that just may have been the American in me. The staff was VERY FRIENDLY. They welcomed us in and check in took less than a minute. Great food options connected to the hotel, with the Kock to your left and a bakery by the entrance. Would definitely stay again!
Stayed 1 night in Mar 2024
Response from Tomasz on 25 Apr 2024
Hello Mohamed, Thank you for a nice review!I am very happy our front desk staff have left you with such a positive experience!

10/10 Excellent

ABIR, LA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had very good experience in this hotel . I’m so glad that I made the right choice !
Stayed 3 nights in Mar 2024
Response from GM on 25 Mar 2024
Thank you for the feedback!

10/10 Excellent

Lena

Stayed 1 night in Mar 2024
Response from Tomasz on 25 Apr 2024
Thank you, Lena. We do appreciate the kind words!

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay and eat here again
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Thank you for the feedback!

8/10 Good

Corcione

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved Deig and the live entertainment
Stayed 4 nights in Mar 2024
Response from GM on 25 Mar 2024
Thank you for the feedback!

8/10 Good

Sharon Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location for Reykjavik visitors, very close to bus stop #4 if you are taking the Flybus from the airport. The restaurant options very close by are excellent. The staff at the hotel were very helpful, and the free breakfast very good. One thing to note for this hotel, is that the rooms can be very warm. Ask how to turn off the heat when your arrive, and crack a window.
Stayed 4 nights in Mar 2024
Response from GM on 25 Mar 2024
Thank you for the feedback!

10/10 Excellent

Brittaney

Stayed 2 nights in Jan 2024
Response from GM on 25 Mar 2024
Thank you for the feedback!

10/10 Excellent

Chris

Travelled with partner
Stayed 3 nights in Jan 2024
Response from GM on 30 Jan 2024
Thank you for the feedback!

10/10 Excellent

Rafaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super amazing stay! Thank you!
Stayed 1 night in Jan 2024
Response from GM on 30 Jan 2024
Thank you for the feedback!

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from OV on 23 Jan 2024
Thanks for the feedback!

10/10 Excellent

Nathan David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from OV on 23 Jan 2024
Thanks for the feedback!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from OV on 23 Jan 2024
Thanks for the feedback!

10/10 Excellent

Gavin

Stayed 1 night in Jan 2024
Response from OV on 23 Jan 2024
Thanks for the feedback!

10/10 Excellent

BIOLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and modern. Location was excellent. Walking distance to restaurants and stores. Stafff was very helpful Check in was a breeze!
Stayed 2 nights in Dec 2023
Response from OV on 10 Jan 2024
Thank you for the feedback!

10/10 Excellent

Edward

Stayed 2 nights in Dec 2023
Response from OV on 10 Jan 2024
Thank you for the feedback!

10/10 Excellent

Edward

Stayed 3 nights in Dec 2023
Response from OV on 10 Jan 2024
Thank you for the feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exeter is excellet
Walkable location, near restaurants, art museum, shopping. Close to a city bus stop. Restaurant and bar on site (get the breakfast if you can!). Friendly staff. Warm, comfortable, small, efficient rooms.
Stayed 3 nights in Dec 2023
Response from OV on 10 Jan 2024
Thank you for the feedback!

8/10 Good

Shuyu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking lot. Very hard to get in the parking lot.
Stayed 1 night in Dec 2023
Response from ÓV on 30 Jan 2024
Thank you for the feedback!

8/10 Good

Beatrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at Exeter. The staff were all very friendly, we enjoyed the food at Deig and Le Kock, and the location is excellent. We found the beds to be comfortable and the sauna and shower luxurious. Our only issue was with how hot the room was, even with the furnace turned off and the towel warmer turned off. Even in mid December we had to have the window open quite a bit. We were in a room facing the street—no noise issues with the window closed, but obviously when we had it open it was loud. There isn’t a fan in the bathroom either, so showers add to the temperature issue. Other than that, we enjoyed our stay at the Exeter.
Stayed 3 nights in Dec 2023
Response from OV on 10 Jan 2024
Thank you for the feedback!

10/10 Excellent

Richard J

Liked: Cleanliness, property conditions & facilities, room comfort
wonderful stay
Great location and wonderful staff! Yousef and Thomas were such great staff at the reception desk -- so friendly, knowledgeable and courteous! Great experience - would definately stay there again and again!
Stayed 1 night in Dec 2023
Response from OV on 10 Jan 2024
Thank you for the feedback!

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Service was great, got ahold of the front desk for a maintenance item and they just forgot/
Stayed 1 night in Dec 2023
Response from OV on 15 Dec 2023
Thank you for the feedback!

8/10 Good

Mick

Stayed 3 nights in Dec 2023
Response from OV on 15 Dec 2023
Thank you for the feedback!

10/10 Excellent

Jodi

Travelled with partner
Liked: Amenities
Really liked the layout of the room, all the staff was friendly and helpful, it was clean and quiet and within walking distance to most of the places we wanted to go to. Didn’t get to try the sauna, but the shower in the room was large and had both a wand and a large overhead shower head. We had a courtyard view, which was pleasant.
Stayed 2 nights in Dec 2023
Response from OV on 15 Dec 2023
Thank you for the feedback!

10/10 Excellent

Thomas

Stayed 4 nights in Dec 2023
Response from OV on 15 Dec 2023
Thank you for the feedback!

8/10 Good

emma

Travelled with partner
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from OV on 15 Dec 2023
Thank you for the feedback!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from OV on 15 Dec 2023
Thank you for the feedback!

10/10 Excellent

John F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Exeter Hotel was the perfect choice. Location was amazing, staff friendly, many different choices for food, shopping and tour pick-ups within easy walking distance. Room was just right. Comfortable bed. We did have a car and simply parked in a public parking area a few blocks away so it was free!
Response from GM on 25 Mar 2024
Thank you for the feedback!

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023
Response from OV on 15 Dec 2023
Thank you for the feedback!

10/10 Excellent

Janet Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from OV on 15 Dec 2023
Thank you for the feedback!

6/10 Okay

Meva

Travelled with group
Liked: Cleanliness
Great location. Rooms are small with concrete walls & low level lighting.
Stayed 2 nights in Nov 2023
Response from OV on 15 Dec 2023
Thank you for the feedback!

10/10 Excellent

Silvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful and conveniently located.
Very modern, hip hotel. Perfectly clean. Loved the scented soaps and lotions.
Stayed 2 nights in Nov 2023
Response from OV on 15 Dec 2023
Thank you for the feedback!

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from David on 4 Dec 2023
Wow, a perfect score! Thank you for taking the time to rate us. We would be delighted if you could share more about what made your stay so special. Your insights are invaluable in helping us ensure every guest's experience is just as memorable. Looking forward to hearing more from you!

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from David on 4 Dec 2023
Thank you for the top marks! It's fantastic to know we hit the mark in making your stay exceptional. We're curious to find out what you enjoyed the most and what we can do to make your next visit even better. We hope to see you again soon for another stellar experience!

6/10 Okay

Marc Munk

Stayed 1 night in Nov 2023
Response from David on 4 Dec 2023
Thanks for your rating! We see we've got some work to do. Mind sharing what we missed? We're all about making things better. Looking forward to your thoughts and hoping to impress you more on your next visit.

10/10 Excellent

Karen Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the perfect spot to stay It is a cool trendy place with a good vibe The bakery bar and restaurant make you feel like you are in downtown New York The decor is like no other hotel The room was a little warm at times so we opened the window
Stayed 3 nights in Nov 2023
Response from David on 16 Nov 2023
Thank you so much for your review! We're absolutely delighted to hear that you loved the vibe of our hotel. It sounds like the bakery, bar, and restaurant Le kock really hit the spot for you, giving you a slice of downtown New York right here. Sorry to hear the room felt a bit warm at times, but glad that a breeze from the window did the trick. We can also provide fans at the reception if needed. Can't wait to have you back for another stay that's just as cool as the last one!

10/10 Excellent

Luan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Exeter is a great location, close to restaurants and town. Airport bus stop also across the street. Highly recommended.
Stayed 1 night in Nov 2023
Response from OV on 14 Nov 2023
Thank you for the feedback

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from OV on 14 Nov 2023
Thank you for the feedback

10/10 Excellent

Peycho

Stayed 4 nights in Nov 2023
Response from OV on 14 Nov 2023
Thank you for the feedback

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from OV on 14 Nov 2023
Thank you for the feedback

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel next to the harbour east walking to everywhere. The hotel restaurant does great burgers (best in Reykjavik) and their pastries are incredible. The hotel felt quiet despite it being pretty full. Would def recommend staying here
Stayed 3 nights in Nov 2023
Response from OV on 14 Nov 2023
Thank you for the feedback