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"We have been travelling to Mexico for 14 years and this resort is one of the best we have been to!We stayed in the Family Selection side.Check in-very quick as we arrived late and it was nice to have a good restaurant open.They delivered a baby crib to our room promptly.The butler service is good, sending daily lists of activities and booking the à la cartes. All the staff at this resort are top notch.The buffet food is very good (especially dinner), the à la carte restaurants are good as well (although I would skip the Asian restaurant).They have lunch on the beach which has awesome food which we got from walking over to the TRS (adults only) side by bringing a couple plates for the adults and kids to share. The drinks are good, premium alcohol with our Family Selection wristband is included and Churchills cocktail bar is awesome!There are video game rooms for the kids to keep them entertained.The resort itself is quite large (not the largest we have been to), but it only takes about 5 minutes to get to the beach or to the buffet/lobby from where we were staying in Villa 48.There are golf carts to get to restaurants at White Sands.The beach is very nice, lots of sand and an unlimited amount of beach chairs there and by the pool.It was a nice change not having to fight for chairs at 7am, the resort never felt busy and the staff said this was normal capacity.There’s very good tennis/pickleball, basketball and soccer fields.We will definitely be back some day, highly recommend!"

"We loved this place and definitely plan on coming back! It is so clean and all the staff were amazing! We actually got engaged here and couldn’t have asked for a better spot! Thank you palladium!! "

"Room was great and clean. The resort itself was beautiful and we enjoyed exploring the grounds. Staff was very friendly and accommodating. We really enjoyed Eliel at Cayuga. "

"Property was amazing with all the wildlife. Staff were fantastic and very attentive, especially Ramon and Julio at the snack bar!!"

"I always have the BEST time at this resort. This was my 5th visit and as long as the staff keeps being wonderful, I will be back again. Special shoutout to Valerio Garcia!"

"This place is EXCELLENT! Convenient location with incredibly friendly and helpful staff! I highly recommend! "

"Great rooms, very helpful staff, and transportation to the the parks was convenient and easy to use. "

"The Kids’ Club really stood up, the staff were nice and they had a good daily schedule for kids. Kids could also participate in theatre performances and dance in the evenings. My son really enjoyed participating. We also liked the food at the resort."

"The room was amazing. The view from the room made the whole trip better would definitely come back to the resort another time "